Melissa Sanchez Email & Phone Number

Providing exceptional service to property owners aimed at optimal performance and revenue growth in the Short Term Rental Industry. Set marketing & technical roadmap and implement a sustainable technology stack to maximize efficiency for operation of marketing and technology initiatives. Direct relationship with customers responsible for customer satisfaction, retention, and industry updates.Stay up to date in emerging trends in the Vacation Rental Market industry to identify new opportunities for growth.

Las Vegas, Nevada, United States

Director of IT for Local Las Vegas Company. Brought in amidst a ransomware incident that left company powerless. Worked on the ground with external Cyber Forensics & Lawyers to obtain digital forensics and participated in key stakeholder negotiations with actors. Identified, interviewed, and hired core IT Team and led team to rapidly and efficiently recover / migrate / rebuild securely in the cloud bringing critical business services back up. In conjunction to cyber recovery, put core enterprise IT standard processes and automations in place for business continuity.

Las Vegas, Nevada Area

Enterprise Technology Professional with specialization in Marketing Platforms across Hospitality/GamingEnterprise Wide Systems Design and consulting business project teams on global deployments and operational efficiencies.Successful implementation of enterprise-wide global marketing cloud architecture (Google Cloud Platform) / infrastructure for digital presence and product growthManaging Director of all technical resources (internal & offshore) for eCommerce global operations and product delivery, Experience of working in Singapore, Mainland China, Macao, USAMarketing Technical consultant for all customer facing digital channels including: web, social, kiosks, gaming (loyalty), and hospitality systems (in room emerging technologies).Part of Product Delivery Team that delivers mission-critical technology and business solutions for Las Vegas Sands propertiesResearch cutting-edge technologies and maintains close partnerships with technology vendors Find right sized solutions for business challengesDevelops Best Practices and Standards to be used by all Sands properties world wideDevelops process efficiencies for automationReviews systems application and security architecture for all global products to ensure they align with Corporations compliance, regulatory, and best practices.

Las Vegas, Nevada Area

Head of Marketing Technology focused at aligning Strategic Marketing's vision and strategy to technology roadmap and product delivery. Own Corp Marketing Technology roadmap and budget.Drove inception and delivery of global cloud hosting for all Marketing eCommerce platforms and formed dev/ops practices to continue fast delivery of product growth.Conducted market competition analysis by comparing the company's products to competitors' products.Global Online Booking Engine Product Manager responsible for driving customer engagement, retention, and increased revenue. Bridged collaboration of programs and global teams around a common technical vision.Drove fragmented/scattered online legacy systems to modernized common robust enterprise cloud.

Las Vegas, Nevada Area

Manager of development delivery team comprised of UX designers, .NET developers, solutions engineers, architects to provide world class applications for The Venetian | The Palazzo. Applications focused to provide best user experience and marketing programs specifically for online booking engine, all consumer facing websites & applications, loyalty programs, and internal IT department needs. Hired and fully retained highly skilled team and focused on building teamwork and communication skills within team, enhance staff expertise, and activity seek continuous process improvement of design and development of applications.

San Antonio, Texas Area

Managed online banking infrastructure; designed / developed online banking system and online marketing website; presented website analytics to executives.

San Antonio, Texas Area

Duties included automating business processes for operational efficiency and cost. Developed department wide Intranet for improving communications. Optimized core government departmental processes and systems in digital technologies.