Melissa Schaefer Email & Phone Number

Shediac, NB, CA

• Riverdale Poultry is the leading live haul and poultry-catching service provider in Ontario. As the Director of HR, I am accountable for leading the day-to-day operations for the organization, ensuring that a “people.
• Lead, architect, and execute core HR processes and policies, ensuring alignment with corporate goals
• Model, coach, and require the organizational behaviours that uphold company culture; foster a culture of inclusion
• Work collaboratively with executive stakeholders, influencing a people strategy that aligns to business objectives
• Develop and implement HR policies, plans, and practices to support business objectives; lead the way in best practicesIMPACT | Ranked an “A Player” in my role for the last 2 years

Kitchener, Ontario, Canada

Kitchener, Cambridge, London, Toronto, Pickering, Winnipeg, Tampa

• Rome Transporation provides multimodal transportation solutions to customers across the world. I was accountable for the oversight and management of the entire HR function across 11 offices in North America.
• Developed a full-cycle recruiting process, oversaw the recruiting function as well as forecasting staffing needs and developing relationships with multiple recruiting channels
• Drafted and negotiated offers of employment and employment contracts
• Implemented an onboarding process that focused on building strong relationships and support systems with new employees to decrease attrition
• Designed and implemented a performance appraisal system for employees at all levels of the business
• Created and implemented a new hire training program

Kitchener, Canada Area

• Responsible for full-service recruiting catered to meet individual client needs
• Negotiated contacts and rates with clients
• Developed customized recruiting plans to meet client needs
• Administered an effective referral program using social media and by leveraging networking events

Cambridge

• Captain of the Customer Service Recruitment Team
• Effectively managed and coached a team of 20-25 customer service representatives
• Managed attendance, team schedules in partnership with workforce planning
• Responsible for performance appraisals of all direct reports quarterly/annually
• Coached and developed a high-performance team through organizational leadership
• Demonstrated sound judgment and fairness when administering policies and procedures

Kitchener, Canada Area

• Pre-screened potential candidates by matching skills to company requirements
• Updated and created postings on employment websites
• Developed recruitment procedures for new and existing clients, assisting with needs assessments and forecasting
• Provided new employee orientation
• Performed quality control checks with clients to ensure associates are working within company requirements

Kitchener, Canada Area

• Top sales performer, selling new products and services
• Cohesive part of the customer relations team, identifying root causes of customer dissatisfaction and determining the appropriate course of action
• Facilitated training sessions on new products, company policies and procedures, and company sales initiatives

C.I.M Designation, Human Resources Management And Services

In pursuit of C.I.M (Certified In Management) Designation

Human Resources Management And Services

Human Resources Management And Services