Accomplished leader in HIM Service Management and solutions expert, emphasizing process development and enhancing efficiency by implementing best practices and training. Thorough understanding of HIM, clinic workflows, and medical organization best practices. Adept at positioning solutions to best address prospective client's perceived needs and requirements. Often provide training to channel partners and business development representatives. Facilitate knowledge transfer of our services for sales and implementation to educate prospects on industry norms and best practices, solution capabilities, service solutions, deployment methodology and architecture, and am in charge of RFP research, content writing, and estimating. Member of many local industry associations including HIMSS, AHIMA, and HCCA. Frequently at the DataFile trade show booth for many conferences throughout the year, promoting our services and providing solution consultations.Management of a staff of seven business development representatives and sales support staff.

Utilizing extensive clinical, managerial, and operational experience, focused on creating exceptional client relationships. Working side-by-side with multiple physicians in a broad array of specialties, creation of solutions for all areas of clinical operations. Exceptional client, account, and project management, an active advocate for clients with collaboration across the organization to create processes and improvements designed with the client experience in mind. Easily establish rapport and gain client confidence in order to fortify lasting, engaged customer relationships. Seasoned at creating solutions, building client and organizational relationships, strategic planning, budgeting, exceptional service delivery, and creation of organizational level objectives. Most importantly, I excel at creating client delight!

Director of Clinical Services over a staff of Production Managers, Implementation Specialists, and production representatives who provided customized EHR services for physicians and clinic organizations nationwide. These services improve clinical workflows, help optimize patient care, and assist providers in daily operations. Strategic creation and design of new service lines, project manager of many EHR abstraction projects, and responsibility for employee and client management for more than 75 clients and upward of 80 clinically licensed and trained employees.As Director of Clinical Services responsible for creation of new and diverse HIM services to provide innovative solutions for our clients. Lines created included eFiling (remote medical document management), FMLA and Disability Forms Completion, EHR Charting for providers, EHR Abstraction Services, and EHR conversion assistance. Also created sales demonstration collateral and presented service demonstrations to healthcare organizations, recommending practice solutions to optimize clinical IT protocols, EHR order management, and EHR workflow improvements. Spanning EHR's, frequent investigation and optimization of software workflow improvements for our clients. Under my direction, the addition of these innovative clinical support service lines contributed to over a 30% revenue growth in under five years. My achievements stemmed from establishing trust and alignment at all levels of an organization. Exhibited positive leadership, team building, creativity, and collaboration. Naturally an exceptional communicator, focused on building strong client relationships and cohesive management teams.Reporting to stakeholders included production metrics, financial KPIs, and labor planning and forecasts. Application of and development skills to emerging services with time-in-motion analytics, always searching for the next revenue path and beneficial service for new or existing clients.

Medical assisting and radiologic technologist in this CR environment utilizing Docutap charting and NovaRad Pacs systems. Nursing duties included intake and entry of H&P's, vitals assessment and charting, and obtaining x-rays using a computerized imaging system. Administered EKG's and various lab tests. Assisted physicians in multiple procedures including laceration repair, I&D’s, and pediatric testing and evaluation. Prepared trays and sterile fields for procedures. Removed sutures and staples as directed by physician. Applied splints and immobilization devices for fracture care as needed. Handled DME requests and paperwork, lab requisitions, and prior auth requirements.

Medical sales representative calling on multi-size organizations including private surgery centers and hospitals in the midwest region to provide demonstration and consultation on C-arms and portable x-ray units. Also presented and marketed anesthesia/medication labeling devices. Member of Reptrax.

Lead Radiologic Technologist for busy Hand and Spine Orthopedic office. Radiology duties included obtaining digital x-rays, assisting physicians in various procedures, splinting, preparation of sterile fields, wound care, lab testing, electronic medical record charting, PACS administration, and management. Managed PRN radiology techs, MA team, and front office staff. Duties included interviewing, hiring, scheduling, training, payroll, and HR policies.