Melissa Schoof Email & Phone Number

Greater Seattle Area

Oversaw smooth running of mailroom facility operations. Processed incoming & outgoing HIPPA sensitive and biohazard mail for over 900 employees across two dozen sites. Defined schedules, delegated tasks, controlled budgets, and implemented policies to improve operational efficiency. Liaised with key vendors and covered multiline reception desk. Created bulk mailings and maintained accounts with USPS, UPS, and FedEx. Established standardized working procedures to maximize on productivity and ensure timely order delivery. Ensured overall compliance with strict health & safety regulations. Performed stock control and tracked expenditure. ● Initiated approximately $30K in savings through strategic revision and restructuring of permit usage.● Generated consistent annual savings for company by reevaluating equipment needs. ● Headed reevaluation of system used by organ transplant patients to return important blood samples for processing; transitioning previous system causing delays to pre-paid first-class mailings and generating $700 savings per month due to loss prevention.● Earned high praise from COO and Immunogenetics Laboratory staff for productivity, innovation, and quality of work.

Greater Seattle Area

Supervised order fulfillment, oversaw quality control processes, and coordinated shipping for one of largest gaming conventions in US. Led teams prior to convention and on-site. Ensured order fulfillment processes ran swiftly and accurately. Monitored flow of goods, compiled reports on inventory, and delegated tasks to team members. Performed regular troubleshooting to resolve arising issued and identified opportunities for process improvements. Obtained tickets after event, compared tickets to venue information, cleared up discrepancies, and ensured all vendors received payment.● Led teams through processing of over 70K orders with very tight deadlines.● Managed 20-person team at weeklong convention to ensure smooth running of operations.

Acted as key point of contact for over 100 employees to troubleshoot IT problems on computer systems, databases, and networks. Delivered end-user support, facilitated training, and supported rollout of new applications. Assisted with implementation of new systems, conducted data analysis, and performed regular quality audits. Printed shelf tags and promotional materials to market grocery store products. Coordinated inventory management and performed audits to ensure correct placement of stock. ● Oversaw quarterly stock take of 40K sq ft retail space and compiled all raw data reports for each team.● Led numerous system conversions for store including transitioning Windows 7 to Windows 10 and replacing older pricing database with physical server to online cloud-based solution for advanced efficiency.● Collaborated on opening of two new multi-million-dollar retail spaces by creating pricing system and installing variety of IT equipment including Wi-Fi, VOIP, PC, and network.