Melissa Scocco Email & Phone Number

Ontario, Canada

Milton, Ontario, Canada

Ensured the accuracy of all incoming and outgoing information by being diligent in validating numbers, data, gathering and comparing information from orders, invoices, po's and reports.Identified discrepancies in data and resolved situations quickly by contacting Vendors and Customers to communicate issues and solutions. Used problem-solving and judgment skills to quickly rectify any mistakes or provide solutions.Contributed in streamlining process . Partnered with Channel Sales Manager to identify gaps and brainstorm a variety of solutions to develop a more efficient and accountable program which sustained demo inventory budgets.Trained outside sales staff on Netsuite System, policies and procedures to ensure necessary information was shared to quickly meet business needs. Gathered necessary training material and conducted 1:1 meetings or conversations to address further training requirements. Administered quarterly software reports to vendors which clearly communicated software usage, and allowed vendors to review royalty payments. Member of the social and charitable committee. Co-ordinated and supported various events for both internal functions and annual reseller and sales meetings. Communicated with external vendors and adhered to budgets to manage costs.

Managed multiple accounts worth $10M in sales, both abroad and domestically. Maintained constant communication with clients and continuously build rapport and trust with existing and new customers to build future business. Primary point of communication interface to the customer, for respective programs.Preparation and communication of program status meetings to management, key stakeholders and manufacturing, steering committee and escalation of critical issues.Documented and implemented end user demand volumes against contract manufacturer’s capabilities by verifying material lead-times, customer forecasting, delivery expectations and manufacturing proficiencies with all departments.Preparation and communication of program status meetings to management, key stakeholders and manufacturing steering committee and escalation of critical issues.Accountable for document changes on all ongoing projects and effectively communicated the changes to all departments. Recommend and prepare documents based on customer BOM's (Bill of Materials) for prototypes, new projects, engineering changes and miscellaneous orders to make sure programs are running efficiently and customer requirements are accurate and precise.Communicated with purchasing department and supply chain manager to ensure materials were ordered and lead-times were met for customer scheduled projects. Interacted with Warehouse Manager to ensure kits were released on time too meet manufacturing scheduling and customer requirements.Processed client orders by proactively double-checking the accuracy of information and working closely with the customer on any discrepancies for a timely resolution.