Melissa Davis Email & Phone Number

Disaster Recovery | Cloud Resiliency | Reliability Management | Problem Management | Incident Response | Site Reliability Engineering-Orchestrated successful disaster recovery tests with average 97% success rate and led initiatives toenhance cloud resiliency and reliability management.-Fostered a collaborative team culture, resulting in high morale, engagement, and retention.-Championed the revitalization of Site Reliability Engineering principles, driving continuous improvementinitiatives.-Provided mentorship and professional development opportunities to empower team members to excel

Designing systems and processes to foster efficient corporate operations in a Google Cloud Platform hybrid model. Focus on:- Cloud Migration Execution- Systems Resiliency- DevOps Adoption- Cloud Operating Model

-Managed High Priority Technology incidents in an effort to expedite repair and minimize client impact.-Identified incident trends via ServiceNow analytics -Trusted partner across technical support teams and Line of Business stakeholders.-Ensured systems stability/availability through use of observability stack (Dynatrace, MoogSoft, Kibana)-Led continuous improvement projects (IT Disaster Recovery, ServiceNow Notify Implementation)-Led Site Reliability reviews of critical applications. -KeyBank Aspiring Leaders Program Graduate 2021.

West Sand Lake, New York

East Greenbush, Ny

Upstate New York/ Northern Vermont

Hudson Valley, Westchester, Long Island

Delmar, Ny