Melissa Dewey Email & Phone Number

Columbus, Georgia, Us

Works with the line of business leadership to determine and prioritize Salesforce business requirements for enhancements. Coordinates and performs SIT/UAT regression testing for a range of Salesforce integrated software including Mobile on the Go, Seismic & SMART Audits treasury revenue by reviewing customer analysis statements and sales related reports using the FIS (XAA/IBS) banking platform and SalesforceAnalyzes data relevant to fee revenue, creating customized Excel workbooks utilizing formulas, pivot tables/charts and dashboardsData mines multiple internal systems to create reports forecasting product sales and growth trends for gaining and maintaining client relationshipsMonitors and ensures accurate pipeline data for Treasury Management Sales Officers in SalesforceCreates custom Salesforce reports and dashboards for all lines of business to support sales production and pipeline activity

Weston, Florida, Us

Performs quarterly audits on Treasury income performance by evaluating customer analysis statements and sales related reports using the FIS (XAA/IBS) banking platformAnalyzes data relevant to fee revenue creating customized Excel spreadsheets working with formulas, pivot tables and VLOOKUPsData mines multiple internal systems to create ad-hoc reports determining product sales and growth trends for gaining and maintaining client relationshipsAssists with the sales process by assembling sales decks and proformas, creating account schematics and PowerPoint presentationsEnters and Maintains pipeline data for Treasury Management Sales Officers.

Cincinnati, Ohio, Us

Partners with segment Relationship Managers and Treasury Management Sales Officers to develop strategic technical training plans for new and existing TM clientsIdentifies and communicates to RMs/TMOs, multiple cross-sell opportunities during training sessionsTrains, onboards and advises all new Commercial clients on TM solutions, including Commercial Card (Purchasing, Fleet and T&E programs) expense reporting implementationCoordinates and performs on-site presentations and demonstrations of the TM platform for prospective clientsAttends sales calls to discuss detailed functionality of TM solutions and shares best practices for optimized useAssists new/existing clients with online technical issues via telephone, e-mail, WebEx and in-person meetingsPerforms new release and system enhancement testing for accuracy and usability on all online end user software applications using test scripts Create/maintain user guides

Irvine, Ca, Us

Online banking consumer and commercial set-up (including ACH, Positive Pay and Wires)Troubleshooting issues with online banking log in, bill pay, transfers, ACH, Positive Pay and WiresAssist customers with upload ACH and Positive pay filesResearch debit card transaction issuesProcess chargebacks and NSF's for the bankProcess incoming and outgoing wiresAnswer incoming secure messages from customersScan documents to Synergy (archiving system)Use ARP (recon) to reconcile internal DDA accounts

Assistant to the Project Manager of the liquidation of Hillcrest Bank FloridaCreate and run query reportsSupply FDIC contract employees with reports and loan related informationMonitor all incoming loan payments and balance changes including paydowns and advancesAdvise on current status of loansWork with FDIC agents to balance loan G/Ls and maintenance loans according to FDIC policyLogging all documents into tracking system Submit all vendor payment vouchers to FDIC for paymentData entry using Microsoft Excel and Word

Responsible for the complete functionality of: ACH OperationsODFIATM/Debit CardsIssuing/maintenanceImplementing/Programming/Maintaining MagTek machines for the purpose of customer PIN changes Telephone BankingMaintaining internal IVR ServerAssisting customer's with PIN resets and technical issuesInternet Banking/Bill PayUnlocking customers/enrollment/internal application processingBalancing internal Bill Pay processing accountOnsite customer demonstrationsWebsite AdministrationChanging any website information/Posting rate changesResponsible for writing all Electronic Banking policies & procedures; getting approval from Exec ManagementSuccessfully oversaw the installation of Bill Pay, Multi-Factor Authentication and Electronic StatementsAssist external customers with internet banking and bill pay navigation, telephone bankingProject Manager for the 2008 and 2009 SilverLake Release Testing and Yearly UpgradeInputting all newly originated loans and participationsMaintenance changes including renewals and status changes on all loansPosting payments, payment and late fee reversals Funding advances including commercial construction disbursements Setting loans up on non-accrual and shadow accountingBalancing all loan related deposit accounts and general ledger accountsServing all loan participations including wiring payments to participating bank and posting incoming payments

Proficient with ACE, ACE Teller, Electronic Journal, Remote Wire System, Frontier, Microsoft OutlookProvide support, and instruction to banking center employees via 50-60 phone calls and 10-15 e-mails dailyMaintain working knowledge of changes in bank services, products, policy and proceduresWork closely with ACH, Wire, Bankcard adjustments and production, Private banking and Commercial departments in order to resolve customer issues in a timely manorReconcile and maintain internal general ledger accounts Answer questions regarding consumer deposit accounts, CD/IRA's, Installment loans, Federal RegulationsCharge off/recovery of personal and commercial accounts

•Highly skilled with Silverlake (Jack Henry & Associates), Netteller Internet Banking, ITI,Princeton E-com and Metavante Bill Pay Systems, Group Wise e-mail and Microsoft Office•Support and assist external customers with internet banking and bill pay navigation and browser upgrades•Key 70 to 100 Internet Banking /Bill Pay applications daily•Provided excellent customer service to approximately 30,000 customers•Respond to 30 to 40 Customer e-mail inquiries daily•Trained new employees and wrote department procedures•Log customer issues using Microsoft Access

Education record

Education record