Melissa Selep Email & Phone Number

United States

United States

Racine, Wisconsin, United States

Strawberry Creek

• Acts as a primary point of contact for assigned portfolio of clients and work proactively to deepen relationships and ensure client retention; proactively work to acquire new clients.• Expand new and existing relationships by advising and recommending appropriate solutions that will exceed client expectations and positively influence client retention.• Responsible for establishing, building, and maintaining strong internal relationships across all lines of business to ensure consistent service for clients.• Applies sound judgement, innovation, and appropriate creativity in management of client relationships.

Strawberry Creek

• Provide training and support to tellers and other banking staff. • Process various reports as required by branch; i.e. teller variation reporting; safe box balancing; Cash Item reports, and various GL reporting.• Audit cash drawers both for variations and surprise audits.• Maintain knowledge of security and safety policies and strictly adhere to established policies; follow established internal controls.• Establish and maintain strong internal relationships across all lines of business.• Ensure work is processed accurately and efficiently to prevent any conflicts clients accounts.

• Processed transactions accurately and performs routine operational and service duties.• Proactively advised clients of additional products and services to meet their needs.• Took ownership for resolution of issues; followed through with assignments and escalated issues as needed.• Performed all duties of Vault Custodian by implementing cash controls, monitoring cash levels; ordering and shipping currency and verifying shipment of cash to branch.

Vernon Hills, Il

• Drove financial results through exceptional store standards, execution of company strategy, and positive customer interaction.• Assisted the Store Manager with customer engagement, operational execution, people management, and the merchandising of the store.• Partnered with management team on the coaching, training, and performance of the store team.

• Licensed with the State of Illinois in Property and Casualty Insurance. • Assisted agents in client contact activity through phone calls, direct mail, Email, and face to face interactions regarding policy holder information, complaints, and new business questions. • Processed all transactions and prepares certificates of insurance and license and permit bonds.

Arlington, Texas

• Implemented TBC Problem Resolution in combination with selling deposit products to customers. • Identified, researched and resolved complex, escalated customer issues. • Provided ongoing knowledge/training and support to Telephone Bankers to ensure optimum levels of customer satisfaction.

• Sold deposit products to customers, built new customer relationships, and developed and maintained business relationships. • Responsibilities included; processing account changes, researching and resolving account-related problems, responding to customer inquires, and assisting customers with account balancing. • Performed general Teller duties including; processing customer financial transactions, identifying fraudulent activity, cash handling, and cash balancing. • Handled employee scheduling, the “School Savings” program for three Zion elementary schools, all audit procedures, and daily operations of the ATM.