Melissa Shouse, Csp Email & Phone Number

North Carolina, United States

Raleigh-Durham-Chapel Hill Area

I am a Business Solutions Manager for Ledgent – that means I provide support to local Raleigh-Durham-Chapel Hill businesses and job-seekers. I work with our business clients to fulfill their employment needs and connect them with the best talent available. Half business support, half recruiter, I am constantly on the lookout for candidates that are both a skill and cultural fit, empowering them to reach the next step in their career.Ledgent is one of five specialized business lines of… Show more I am a Business Solutions Manager for Ledgent – that means I provide support to local Raleigh-Durham-Chapel Hill businesses and job-seekers. I work with our business clients to fulfill their employment needs and connect them with the best talent available. Half business support, half recruiter, I am constantly on the lookout for candidates that are both a skill and cultural fit, empowering them to reach the next step in their career.Ledgent is one of five specialized business lines of Roth Staffing Companies. These lines include:Ultimate Staffing Services (office/clerical staffing)Ledgent Finance & AccountingAdams & Martin Group (legal staffing)Ledgent TechnologyWe are affiliated with About Talent, a workforce solutions company.These business lines come together to create the nation’s preeminent staffing services company – providing temporary, temporary-to-hire, direct hire, executive search and strategic account programs (On-Premise, MSP, VMS, 1099, Payrolling) to thousands of customers nationwide in a wide-range of industries. Together, we are Roth Staffing Companies, L.P. Show less

Greensboro--Winston-Salem--High Point Area

• Demonstrated consistent excellence, surpassing performance metrics and fostering a culture of high standards, while leading and motivating a team of staffing professionals toward peak performance.• Played an instrumental role in the recruitment and successful onboarding of new hires, ensuring a seamless integration process and optimal team synergy.• Attained and consistently exceeded revenue targets, effectively driving the performance of the practice group, while adeptly executing… Show more • Demonstrated consistent excellence, surpassing performance metrics and fostering a culture of high standards, while leading and motivating a team of staffing professionals toward peak performance.• Played an instrumental role in the recruitment and successful onboarding of new hires, ensuring a seamless integration process and optimal team synergy.• Attained and consistently exceeded revenue targets, effectively driving the performance of the practice group, while adeptly executing strategic operational initiatives to maximize efficiency and productivity.• Distinguished by exceptional resource management skills, routinely surpassing performance metrics, and demonstrating an innate ability to attract top talent, while providing comprehensive training andongoing support to nurture staff growth.• Possessed expert-level knowledge of the technology-focused practice group, actively monitoring daily and weekly business trends to proactively adapt strategies and maintain a competitive edge.• Drove business generation efforts, consistently achieving revenue targets and skillfully implementing competitive pricing strategies tailored to specific locations.• Exemplified strong leadership qualities, consistently building trust, respect, and credibility through a consistent display of integrity and character.• Actively championed diversity, equity, and inclusion, fostering an inclusive work environment where every team member felt valued and accepted responsibility for their actions. Show less

Greensboro/Winston-Salem, North Carolina Area

• Diligently managed branch finances to consistently achieve & surpass company’s financial objectives, achieving a commendable net earnings of 8% & consistently maintained a robust gross profit margin of 18%.• Skillfully optimized profitability by overseeing GP$/ops employees at $4,500/week & GP$/on-site employees at $6,000/week, continuously exceeding these targets.• Exemplary budget management skills were evident in consistently meeting & often exceeding annual branch financial goals,… Show more • Diligently managed branch finances to consistently achieve & surpass company’s financial objectives, achieving a commendable net earnings of 8% & consistently maintained a robust gross profit margin of 18%.• Skillfully optimized profitability by overseeing GP$/ops employees at $4,500/week & GP$/on-site employees at $6,000/week, continuously exceeding these targets.• Exemplary budget management skills were evident in consistently meeting & often exceeding annual branch financial goals, with a remarkable average weekly gross profit of $30,000.• Prepared & delivered monthly financial updates in collaboration with the Regional Manager & quarterly updates with Senior Management, offering valuable insights & accurate forecasting for branch business.• Upheld an exceptional level of compliance, consistently achieving a 95% audit success rate. • Managed comprehensive compliance requirements, including stringent background checks, drug screens, I-9, & E-Verify procedures.• Demonstrated strong leadership through the regular conduct of daily huddles and weekly/monthly staffing meetings, fostering open communication channels & ensuring that branch & company goals were consistently communicated & understood.• Established a reputation for delivering exceptional client satisfaction, consistently achieving a net promoter score (NPS) of 70% or higher while securing a 9 or 10 rating from all branch clients.• Demonstrated in-depth market knowledge by consistently updating target lists with Account Managers, analyzing competition, & devising strategies to outperform competitors.• Displayed a profound commitment to HR issue resolution by successfully addressing escalated HR field talent issues as needed, encompassing workers' compensation (WC), OSHA, EEOC, & ADA matters.• Actively participated in industry networking by attending a minimum of three key branch territory functions each quarter, establishing valuable connections, & further enhancing the branch's market presence. Show less

Greensboro, North Carolina

Customer Service: Exceed expectations on mystery calls and visits, Address & resolve patient complaints in a timely manner; Ensuring proper phone etiquette when scheduling appointments and that patients are being greeted within 10 seconds Operations: Achieve/exceed monthly/annual sales projections in effort to maximize revenue & gross margins to company goals and standards; Monitor patient flow through the office, ensure minimum wait time for patients; Monitor and prevent walk… Show more Customer Service: Exceed expectations on mystery calls and visits, Address & resolve patient complaints in a timely manner; Ensuring proper phone etiquette when scheduling appointments and that patients are being greeted within 10 seconds Operations: Achieve/exceed monthly/annual sales projections in effort to maximize revenue & gross margins to company goals and standards; Monitor patient flow through the office, ensure minimum wait time for patients; Monitor and prevent walk outs by utilizing knowledge of cost of goods; Process and submit all company documentation, including management reports, financial reports, third party (insurance) claims; Ensure compliance of daily activities; confirmations, bank deposits, daily sales reporting, etc.; Control and direct selling strategies to maximize P&L; Control and reduce inventory shrinkage by monitoring damaged and defective product; Scheduling, completing payroll audits, and submission of payroll on a biweekly basis; Identifies areas of inefficiency in office and takes corrective actionSupervises and Evaluates Staff Performance: Ensures all associates are properly cross-trained in all areas of the office; Communicates, implements, and ensures compliance to all company policies; Leads staff meetings; Monitor associate performance, coach and develop; provide direction when improvement is required; Generate a positive atmosphere & teamwork mentalityAccomplishments: Maintained number one ranking within the district for over eight months consistently by meeting and exceeding sales targets as well as key performance indicators; Winner of company-wide Back-To-School contest as number one location for exceeding sales targets and overall KPI’s within the entire company during the contest period; won all expense paid trip to Dallas, Texas as well as an Apple Watch; Utilized by the District Manager to visit and train other locations within the district on sales techniques as well as audit compliance and GM Rhythm Show less

Radford, Virginia

Budget:A. Manage RU's M.S. in Mathematics Education Initiative budget (20%) a. Serve as Fiscal, Claims, and Procurement Technician b. Reconciles Financial Data c. Compliance AssuranceB. Facilitate grant proposal preparation and manage grant budgets related to the master's program in mathematics education (15%) a. Serve as Fiscal, Claims, and Procurement Technician b. Reconciles Financial Data c. Compliance AssuranceC. Facilitate the… Show more Budget:A. Manage RU's M.S. in Mathematics Education Initiative budget (20%) a. Serve as Fiscal, Claims, and Procurement Technician b. Reconciles Financial Data c. Compliance AssuranceB. Facilitate grant proposal preparation and manage grant budgets related to the master's program in mathematics education (15%) a. Serve as Fiscal, Claims, and Procurement Technician b. Reconciles Financial Data c. Compliance AssuranceC. Facilitate the planning and organization of recruitment events, including some travel (10%) General Office Management:A. Prepare and disseminate recruitment mailings, utilizing a mail merge functionB. Reconciles information and keeps program materials/resources up to dateC. Maintains inventory on all equipment and suppliesD. Serve as Customer Services RepresentativeE. Telephone communicationsSupport:A. Manage day-to-day operations of M.S. in Mathematics Education Initiative, providing support to the coordinator, faculty, staff, and students a. Serve as Customer Services Representative b. Supervises Record Management c. Processes Data Collection and Analysis d. Researching e. Maintain website Other Duties as assigned Show less

Roanoke, Virginia Area

Achievements:• Consistently meet and/or exceed quota within a mature Sprint wireless market• Received Regional recognition for achieving top C-Sat (customer service rating) Metrics for the past two years, 2010 and 2011• Received Regional recognition for having the top scoring Local Dealer location within the entire Northeast Region for Corporate Audit Compliance – 96% Effective• Initiate and facilitate training seminars for new hires and managers of Authorized Retailer and… Show more Achievements:• Consistently meet and/or exceed quota within a mature Sprint wireless market• Received Regional recognition for achieving top C-Sat (customer service rating) Metrics for the past two years, 2010 and 2011• Received Regional recognition for having the top scoring Local Dealer location within the entire Northeast Region for Corporate Audit Compliance – 96% Effective• Initiate and facilitate training seminars for new hires and managers of Authorized Retailer and National Retailer locations. Trainings consist of products and services as well as audit compliance standards established by Sprint and the Federal Government• Self-Development – Actively continue self-development by gaining knowledge and further building skills as a professional business person, manager , trainer and leaderResponsibilities:• Building and maintaining relationships with sales associates, management, and Principal owners with National Retail locations and AR locations that sell Sprint products and services to ensure quota attainment is achieved• Prospect, recruit, and develop new channel partners, and supply all necessary training and education of the Sprint product portfolio• Organize and facilitate trainings for Indirect Sprint locations within Southern VA for all required new hire, current sales techniques/processes, and audit procedure/compliance• Identify, manage and resolve AR and customer issues, track dealer performance, manage dealer contracts, and provide any necessary administrative support• Clearly communicate all changes in product, service and/or procedure to all Indirect locations within market in a timely manner Show less

Southwest Virginia Market

Achievements:• Build out of store locations within Southwest, VA, which consisted of establishing staffing, customer awareness, and increased visibility of locations.• Maintained an average of 17% month-over-month increase within Southwest VA District• Exceeded district feature revenue of $14.00 – maintained $15.55 average month-over-month• Proposed and adopted restructure of sales goals for company to maintain equality throughout locations• Participation in quarterly… Show more Achievements:• Build out of store locations within Southwest, VA, which consisted of establishing staffing, customer awareness, and increased visibility of locations.• Maintained an average of 17% month-over-month increase within Southwest VA District• Exceeded district feature revenue of $14.00 – maintained $15.55 average month-over-month• Proposed and adopted restructure of sales goals for company to maintain equality throughout locations• Participation in quarterly district manager team development task force to establish new policies and procedures and infrastructure Responsibilities:• Leadership of Kiosk Managers and Sales Associates within all locations throughout the Southwest VA Territory• Lead and assist Sales Associates in maximizing positive results in the area of company change and growth through effective downward communication• Foster an environment of open communication with all staff to ensure positive employee morale, conflict resolution and upward flow of creative ideas• Responsible for management of all customer escalations to appropriate resolution• Gathering and monitoring all revenue and controllable expenses on a monthly basis• Establishing and maintaining teamwork with our regional Indirect Account Manager and Account Executives of Cingular Wireless to lead to the overall success of the Southwest Virginia Territory Show less

Christiansburg, Virginia

Achievements:• Maintained a continuous sales gain since opening of kiosk: average of approximately $55K sales and 37% sales gain• Exceeded handset target on a monthly basis: average of approximately 110% since kiosk launch• Increased Roanoke Kiosk sales gain by 70% (-40% to positive 30%)Responsibilities:• Responsible for maintaining and creating new customer relationships and meeting monthly sales goals, in addition to daily store management obligations• Training of… Show more Achievements:• Maintained a continuous sales gain since opening of kiosk: average of approximately $55K sales and 37% sales gain• Exceeded handset target on a monthly basis: average of approximately 110% since kiosk launch• Increased Roanoke Kiosk sales gain by 70% (-40% to positive 30%)Responsibilities:• Responsible for maintaining and creating new customer relationships and meeting monthly sales goals, in addition to daily store management obligations• Training of new and existing sales associates which have led to the overall success of the Christiansburg Sprint Kiosk location• Traveling within the region to provide store managers and sales associates with “fishing” and customer engagement techniques to help boost sales volume• Team leader to other kiosk employees and managers• Responsible for gathering daily revenue drivers and handling of logistical phone calls from other locations within the district• Established and maintained a productive relationship with the Indirect Sales Manager and Indirect Account Executives of Sprint to maintain positive growth within 11 locations Show less

General Studies

General Studies, General Studies

Activities and Societies: Volleyball, Tennis, Softball, Cheer-leading, Concert Choir, Treble Choir, Symphonic Choir