Melissa Cresswell Email & Phone Number

Philadelphia, Pa, Us

Bryn Mawr, Pa

Senior director appointed to full-time, two-year term managing Bryn Mawr College’s Next Generation Enterprise project• Member of Library & Information Technology Services (LITS) senior leadership team reporting to Chief Information Officer and Director of Libraries; responsible for managing all facets of Workday platform implementation and for strategic planning of library and information technology services• Project Manager and Change Management Lead; oversees full time Project… Show more Senior director appointed to full-time, two-year term managing Bryn Mawr College’s Next Generation Enterprise project• Member of Library & Information Technology Services (LITS) senior leadership team reporting to Chief Information Officer and Director of Libraries; responsible for managing all facets of Workday platform implementation and for strategic planning of library and information technology services• Project Manager and Change Management Lead; oversees full time Project Coordinator; primary point of contact for Workday System Implementation partner• Facilitates agenda-setting, meetings, and shared action items for core project team, subject matter experts, executive sponsors, and executive sponsor meetings with vendor partners• Embodies enthusiasm for the continuous learning and cross-disciplinary collaboration required for project success, serving as a key ambassador alongside executive sponsors, project team members, and change agents across campus• Developed effective orientation process for new project participants and executive sponsors• Facilitated creation of onsite project workspace for vendor partners and BMC project team members to enable collaboration and efficient configuration and testingKey ERP strategic planning deliverables completed in preparation for implementation project:• Prioritized business process redesign activities• Initiated institutional data readiness assessment and data conversion architecture development• Evaluated vendor proposals and interviews leading to selection of Workday for HR/Payroll/Finance and selection of Alchemy as implementation partner• Consulted with executive sponsors on staffing and budget plans for approval by President and Board of Trustees Show less

Bryn Mawr, Pa

Senior director leading client engagement, successful project delivery, meaningful communication, outstanding client experience, and right-sized portfolio management• Member of Library & Information Technology Services senior leadership team reporting to Chief Information Officer and Director of Libraries; responsible for strategic and tactical planning and delivering results towards departmental goals• Oversee continued delivery of excellent service and projects, including… Show more Senior director leading client engagement, successful project delivery, meaningful communication, outstanding client experience, and right-sized portfolio management• Member of Library & Information Technology Services senior leadership team reporting to Chief Information Officer and Director of Libraries; responsible for strategic and tactical planning and delivering results towards departmental goals• Oversee continued delivery of excellent service and projects, including well-reviewed technical support for the community, mentorship and supervision for student employees, BMC and Tri-College library circulation services, computer replacement for faculty and staff, classroom and event multimedia support, and coordination of the College’s information security education program• Facilitate team building, stakeholder engagement, and all deliverables for Next-Gen Enterprise planning project. Primary liaison with external planning partner. Brought all key participants together in timely and collaborative ways to ensure on-time and on-budget delivery of the institutional readiness and strategic planning project and successful transition to phase one of implementation.• Oversee three direct and 12 indirect reports including Director of Assessment, Learning Spaces, and Special Projects; Senior Manager for Client Relationships and Support; and Manager for Procurement and Partnerships• Lead consultative, client-centered discovery processes to gather requirements, develop new business models, and deliver transformative solutions• Lead colleagues in client-centered change management and coordinated outreach approaches; directs matrix Communications Working Group; convenes Microsoft 365 Service Group• Developed LITS-wide implicit bias training program with CIO and external facilitator• Implemented integrated library and IT knowledge base, service catalog, website, and community project request process Show less

Bryn Mawr, Pa

• Lead clients and colleagues in planning, change management, service design, outreach, marketing, and education programs for new and changing services• Coach colleagues in articulating project goals and scope, managing risk, change management, cost modeling, and instilling accountability for achieving project goals• Rigorously assess and improve services using multiple inputs including qualitative research and quantitative data analysis

Charged to develop and pilot new model for student-centered research and instructional technology support. Automated and streamlined functions in response to staffing reductions and changes.

Created user-centered services and policy. Developed post-bac internship program for MLS students. Streamlined and documented procedures to sustain organizational change. Managed grant-funded inventory project. Hired, trained and supervised 40 student employees.

Provided leadership for library access services. Developed and proposed new staffing model anticipating changing needs of College community and departmental reorganization.

Managed circulation and reserve services, developed model for electronic reserve scanning and online course support, trained and supervised 30 students, created laptop lending program.

Processed 50-100 orders daily for rare and out-of-print books as well as film collection for College's new film studies minor. Trained and supervised 5 students, supported public and library staff computers and desktop software.

United States

Advised instructor on course texts. Taught post-docs online portfolio creation, web design, and use of technology for online course participation and collaboration.

Ms, Library And Information Science

Certificate, Project Management

Education record

Bryn Mawr Institute

Ba, English

English Language And Literature

Junior semester abroad