Melissa Smolira Email & Phone Number

I have 14 years of experience in direct sales and channel sales with about 9 years in Bulk sales. A result driven individual with a proven track record of growth in sales year over year. I have been very lucky to be coaching a team to success for the past three years. The TROY Customer Service Manager is a highly energetic, organized, and efficient team leader who continuously strives toward the goal of making the TROY brand stand for the highest levels of quality, service, and sales partnership. The TROY Customer Service Manager is responsible for overseeing all aspects of sales administration, processes and reporting for TROY products. The manager also assures TROY users receive the most current, complete, and accurate information on TROY products. In addition, the manager is responsible for implementation of TROY marketing programs targeting TROY consumer sales. With success in these objectives, the Customer Service Manager will allow TROY customer care representatives to focus on existing and new account sales.Responsibilities: • Exceed monthly revenue targets.• Effectively manage, retain, and grow direct customers by building long-term relationships directly and through the team.• Participates in continued education to learn about new products and improved sales techniques and manages that of the team.• Manage the entry and the maintenance of CRM activities associated with sales, returns, leads, opportunities, and accounts for direct customer business.• Manage the administration of defined processes, reporting, record-keeping, and clerical skills.• Obtains feedback from team members to determine ways to improve sales strategies and better meet the needs of the customers;• Manage escalated client issues and enquiries.• Act as a Liaison with Marketing:o New Product Roll – Outs.o Product EOL / Changes.o Identification and administration of campaigns and programs together with marketing.o Marketing automation flows• Act as Liaison with Operations:o Assist with logistics to support identified opportunities or accounts.o Assist with forecasting.o Manage inventory inquiries and stock requirements.• Act as Liaison with Sales Operations:o Help with order status enquiries.o Work with Sales Operations to escalate issues. • Act as Liaison with Accounting:o Manage the administration of new clients and credit aps.o Manage the assistance of communication to clients for credit control.o Prioritize workload of the team to guarantee that all issues, orders, inquiries, etc. are handled within the required time and professionally.

Listed skills include Account Management, Sales Management, Solution Selling, B2B, and 20 others.