Melissa Voss Email & Phone Number

San Leandro, Ca, Us

Introducing and launching Traditional Chinese Medicine products to the marketplace including bespoke and private label opportunities.

Consulting engagement focused on needed org, sales and business infrastructure efficiencies and financial improvements for a start up brick and mortar coffeehouse chain with expanded retail merch area. Project included talent evaluation/org development/interviewing/hiring, equipment suite identification including negotiations, franchisee management/contract support/site development recommendations and P&L analysis, leading category management including menu development, pricing and margin management for food, beverage and merchandise and supply chain liaison establishing system margin targets/branded asset sourcing/bottleneck busting and sat as key senior leadership team member for duration.

Oakland, Ca, Us

Recruited to build new, start-up business unit leveraging The Clorox Company branded portfolio across travel, leisure, and professional sports. Established partnership methodology and contracting principles with global companies, while managing a team focused on identifying effective ways to deliver “moments that matter” for consumers.

Vevey, Ch

Global coffee alliance formed between Starbucks & Nestle, granting Nestle perpetual rights to market Starbucks CPG & foodservice globally. Job role and responsibilities remained consistent pre & post transition. Accelerated growth of $600M business unit focused on wholesale premium branded coffee & tea in non-traditional foodservice channels. Key customers included Compass Group, Sodexo, Aramark, AAFES, Veteran’s Canteen Services, Elior & HMS Host.

Division operating as an integrated model comprised of 2 separate business operations, $3.2B, licensed stores & $500M, foodservice revenues – equally responsible for the brand growth of both models, each consisting of unique, complex operational requirements, separate value propositions, independent price models and contracts. Accountable for building channel strategy, implementing annual operating plan including revenue & profit targets, margin improvement, new customer acquisition & retention and base expansion across multiple verticals: Hospitality, College & University, Healthcare, Military, Sports & Entertainment, Office Coffee, and Business & Industry.

Competitively selected for 12-months expat assignment serving as a change agent for 4 key priorities: Talent, Distribution, Currency, and Profitability. Directed all business channels, customers, and national account sales team across Canada. Responsible for streamlining communication, maximizing cross-collaboration, and implementing strategic resource prioritization. Delivery of results and positive impact led to offer for permanent relocation at end of assignment.

Independently managed Sodexo comprised of $100M/120 licensed store portfolio and $70M foodservice business. Implemented $60M/6 licensed stores with Walt Disney World Corporation, negotiated and launched first ever co-branded retail merchandise program in company history.

Revolving portfolio included key customers: Compass Group, Aramark, AAFES, Ingles, Harris Teeter, Meijer, Macy’s, Bass Pro Shops, Universal Studios & Safeway/Albertson’s

Responsibilities included new store development, training, ongoing management, and revenue growth for licensed store locations across multi-state territory. Key customers included Target, HMS Host, Marriott & Kroger