Melissa Spearing Email & Phone Number

Beaver, PA, US

Beaver, PA, US

• Responsible for CRM strategy and implementation.
• Work with both internal and external business partners to maximize value of our Veeva ecosystem aligned with Sobi’s business priorities.
• Continuously improve functional capabilities of Veeva applications.
• Manage requirements, content creation, and delivery of Veeva training for multiple customers across the organization (Medical, Commercial, Market Access).
• Creation, delivery, and ownership of internal and external customer facing capabilities.
• Develop and maintain all Veeva training, user support and other materials.

• Responsible for CRM strategy and implementation.
• Work with both internal and external business partners to maximize value of our Veeva ecosystem aligned with Sobi’s business priorities.
• Continuously improve functional capabilities of Veeva applications.
• Manage requirements, content creation, and delivery of Veeva training for multiple customers across the organization (Medical, Commercial, Market Access).
• Creation, delivery, and ownership of internal and external customer facing capabilities.
• Develop and maintain all Veeva training, user support and other materials.

• Serves as the key reimbursement and access subject matter expert across all payer channels for rare disease therapies including RSV prophylaxis and oncology, hematology products.
• Successfully develop systems, procedures, and resources to minimize repeat delays in access and care.
• Utilizes strong problem-solving skills to provide an outstanding customer experience.
• Successfully created and implemented an 8-week training program to ensure cohesive practices across the field reimbursement senior manager team to streamline ways of working.
• Utilizes strong technical skills that allow for processing of extensive analysis to quickly identify areas of concern and potential issues prior to an external escalation occurring.
• Supported and assisted in the creation of a benefit investigation document to allow for a more accurate identification of appropriate Specialty Pharmacy by physicians’ offices to reduce authorization and triage delays.

• Responsible for quality assurance over the respiratory and immunotherapy therapeutic resource centers.
• Provides system and SOP trainings for new hires.
• Serves as the primary program manager over specialty injectable therapies directly supporting the needs of the manufacturer and their customers.
• Responsible for analyzing payer and processing trends to identify difficulties and delays in servicing patients and develop and implement new procedures and system enhancements to minimize repeat delays.
• Manages and resolves day to day operational issues with Specialty Pharma Accounts.
• Manages and resolves critical provider and patient escalations in a timely manner.

Warrendale, Pennsylvania

• Manage and resolve shipment issues for the South Region.
• Serves as a technical expert to assist with efficient resolution of member and client related issues.
• Provides direction and guidance to less experienced team members.
• Handles escalated and unresolved calls that may require extensive research for resolution.
• Manages to work in an efficient manner and maintain quick turn around times for tasks.
• Manages daily task and data management reports.

Warrendale, Pennsylvania

• Manage and resolve shipment issues for the South Region.
• Serves as a technical expert to assist with efficient resolution of member and client related issues.
• Provides direction and guidance to less experienced team members.
• Handles escalated and unresolved calls that may require extensive research for resolution.
• Manages to work in an efficient manner and maintain quick turn around times for tasks.
• Manages daily task and data management reports.

Pittsburgh, Pennsylvania

• Provide excellent customer service in a Level One Trauma Hospital.
• Manage daily patient and work flow.
• Complete fluoroscopic procedures.
• Obtain adequate diagnostic images.
• Verify pre procedure testing.
• Charting of procedures and medications.

Seven Fields, PA

• Provide excellent customer service on a fast paced health care environment.
• Manage daily and patient work flow.
• Taking thorough history from patients regarding their injuries and complaints.
• Triage patient phone calls.
• Complete disability paperwork including FMLA and workers Compensation.
• Insurance verifications for medications, surgeries, and advanced imaging procedures.

Bachelor'S Degree, Health/Health Care Administration/Management

Associate'S Degree, Radiologic Technology/Science - Radiographer