Melissa S. Email & Phone Number

Collinsville, Ct, Us

Caring for my parents

New York, Ny, Us

Red Bank, New Jersey, Us

Innova Solutions Well Fargo04/2022 - 8/31/2023 Sr. Business Execution Consultant Product Management Team – Wells FargoManaged Global Head of Technology team with Change Requests using Beeline.Successfully gather requirements from internal customers, implementing, and executing business initiatives and programs, across business groups (globally).Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners.Research complex business, operational, and strategic initiatives.Work independently making recommendations for functionality improvements by supplying support and leadership.Aid in the planning and execution of a variety of programs and initiatives that include risk mitigation.Collaborate and consult with executive leaders in developing project plans, policies, and procedures.

Denver, Co, Us

Conducted analyses of VMS tool (Workday-VNDLY) and processes of the Operations Procurement department. Defined the internal team VNDLY processes to improve effectiveness and quality of onboarding candidates. Develop presentations, share findings, and supply recommendations for improvement enabling a more streamlined approach within their product line.MSP/Vendor program partner working with MSP stakeholders.

Working with the community helping those who are not able to use online forms or complete documentation based on COVID-19 financial support. Including but not limited to:• Unemployment filing• Food Stamps filing• County Assistance Programs filing• Resume Reviews

Fort Lauderdale, Fl, Us

UKG Pro, Project Manage Post Live custom integration implementations for Enterprise customers with open enrollment, health benefits, eligibility, HSA, FSA, disability, fertility etc. Gather requirements from vendors and clients to document and write specification mapping (SQL) while effectively communicating with stakeholders and the assigned client teams, HRIS, Payroll, Benefits (Health, Disability, Eligibility, HSA, FSA etc.)Coached and trained end users to enable a more streamlined approach within their product line. 2019 - HRIS Analyst (Confidential Company) - Product Line ADP-WFN (Workforce Now)Client acquisitions - Led team with multi company configuration and security into 1 product. Managed and resolved HCM issues for HR Executive, HR Partners, Employees, including diversified Benefit related issues, each case was a priority/escalation. Data dump, data scrub with Integrations team.

Worldwide, Oo

Workday bootcamp gaining knowledge and experience to build client sites in the HR/Payroll Workday configuration tool.

Roseland, New Jersey, Us

HCM Vantage Certification 2016 - Full lifecycle HCM implementationsImplement Core HR for multiple projects simultaneously (Mid-Market and Enterprise), Agile MethodologyRequirements gathering, design and configure client test sites, create testing scenarios, QAT, import, test, and scrub data before moving to Production for Go Live; Phase 2 of implementations included historical data.

Frisco, Tx, Us

UKG HR certification 2017 – Solutions Consultant (SC) - Full lifecycle HCM implementationsImplement (Activation) Core HR for multiple projects simultaneously (Mid-Market and Enterprise) working with cross functional teams, Agile Methodology.Requirements gathering, design and configure client test sites, create testing scenarios, QAT, import, test, and scrub data before moving to Production for Go Live; Phase 2 of implementations included historical data.Function as client Project Manager influencing and coaching Stakeholders implementing to UltiPro.

Roseland, New Jersey, Us

HCM Vantage Certification 2016 - Full lifecycle HCM implementationsImplement Core HR for multiple projects simultaneously (Mid-Market and Enterprise), Agile MethodologyRequirements gathering, design and configure client test sites, create testing scenarios, QAT, import, test, and scrub data before moving to Production for Go Live; Phase 2 of implementations included historical data.

Jacksonville, Fl, Us

• This position required Change Management and escalation resolution skills. I was able to utilize these skills successfully while coaching and empowering others to do the same. • Serve as the Post Live advocate for enterprise clients. • I was the primary escalation contact to resolve financial errors with daily feeds.• Troubleshoot product errors and client issues, research, work with cross functional teams including finance, development, and integrations to solve configuration issues while effectively communicating with end users. • MBO Scores at 100% each year. • Nominated as President of the Customer Service Committee. Successfully launching “Leader in Service Award” and “Employee Appreciation Week” promoting a positive team environment.

Dublin, Ca, Us

Configuration, User Acceptance Testing, Production (Go Live) and post live troubleshooting and support for enterprise clients (including EMEA). Shaped internal training curriculum with Director of Customer Support. Volunteered to lead several stagnant custom client projects which exceeded predicted ROI.