Melissa Pulliam Email & Phone Number

Plano, Tx

• Interface with Toyota owners, dealerships, and field offices regarding inquiries and/or complaints to positively impact owner satisfaction and retention• Experience with product knowledge, expectations of Toyota customers, and overall workings of the company• Experience in direct interface with Toyota owners by responding to incoming phone calls regarding complaints • Analyze customer concerns/inquires (i.e.-requests for financial assistance, concerns that are dealer, sales, service, or product related) and handle accordingly• Take ownership of incoming communication; investigates and resolves various questions and concerns that are dealer, sales, service or product related • Combine active listening with proactive decision-making skills to benefit Toyota customers • Research unique customer requests using online resources and identify opportunities to improve customer satisfaction • Accurately document all customer contacts

Mckinney, Tx

• Instructed reading remediation classes using multisensory techniques• Taught decoding skills, vocabulary, and grammar• Conducted learning assessments• Curriculum development• Written Expression class• Fifth Grade Homeroom Teacher• Database management• Document development

Plano, Tx

• Developed technical manuals and policy and procedure manuals• Delivered online classes• Created and organized user and administrator guides• Taught remote classes to help employees efficiently use online patient care system • Developed and edited online training for non-technical users using Camtasia• Collaborated with SME’s

Dallas/Fort Worth Area

Contract paralegal services provided to FDIC, title companies, commercial banks, insurance companies and law firmsReviewed commercial title policies for exceptionsBuilt closing files and exhibitsContract reviewAnalyzed litigation costs using ExcelSummarized depositions Coded legal documentsLitigation support and special projectsImaged and bates stamped documentsDatabase development, entry, and managementClient and witness interviewsManaged State Representative's Austin office during 2 legislative sessions. Filed bills for legislative reviewResearchOrganized multiple state-wide task force public meetings

Dallas, Texas

Assistant to Director of Financial Planning then promoted to Legal Department as Legal Assistant.Disseminated company legal guidelines regarding trademark issues to ensure sales force compliance, explained liability concerns and contract dispute issues to the sales force under guidance of staff attorneys, drafted correspondence and legal notices setting forth the rights of Mary Kay Cosmetics, Inc., customer service, contract review. Administrative Assistant, Mary Kay Cosmetics, Inc., Dallas, TX, to Director of Financial Planning Determined and invested daily excess cash balance, prepared the profit plan for the Financial Planning Group, compiled monthly and quarterly cash management reports, maintained stock option reports, maintained schedule, travel planning, special projects, phones.

Bachelor Of Arts (B.A.), Political Science

Activities and Societies: Delta Gamma, Political Science FraternityPolitical Science BA

Paralegal - 2 Year, Real Estate

Activities and Societies: DALA