Melissa Pulliam

Melissa Pulliam Email and Phone Number

Donor Relations Team Member at Insight for Living and Paralegal
Melissa Pulliam's Location
Plano, Texas, United States, United States
Melissa Pulliam's Contact Details

Melissa Pulliam personal email

n/a
About Melissa Pulliam

My name is Melissa Pulliam, I am a Customer Service Professional with paralegal credentials and experience bringing high level organization and management skills to solving customer service challenges. My passion is to listen to and identify customer issues and responding to those issues in a way that positively impacts business reputation and bottom line. I also am experienced at special projects such as expense reports and database management and update.

Melissa Pulliam's Current Company Details

Donor Relations Team Member at Insight for Living and Paralegal
Melissa Pulliam Work Experience Details
  • Insight For Living Ministries
    Donor Relations Team Member
    Insight For Living Ministries Jul 2019 - Feb 2021
  • Toyota North America
    Customer Service Representative
    Toyota North America Apr 2017 - Jul 2019
    Plano, Tx
    • Interface with Toyota owners, dealerships, and field offices regarding inquiries and/or complaints to positively impact owner satisfaction and retention• Experience with product knowledge, expectations of Toyota customers, and overall workings of the company• Experience in direct interface with Toyota owners by responding to incoming phone calls regarding complaints • Analyze customer concerns/inquires (i.e.-requests for financial assistance, concerns that are dealer, sales, service, or product related) and handle accordingly• Take ownership of incoming communication; investigates and resolves various questions and concerns that are dealer, sales, service or product related • Combine active listening with proactive decision-making skills to benefit Toyota customers • Research unique customer requests using online resources and identify opportunities to improve customer satisfaction • Accurately document all customer contacts
  • Mckinney Christian Academy, Frisco Isd Long Term Sub/Private Practice
    Special Education Teacher/Southwest Academy
    Mckinney Christian Academy, Frisco Isd Long Term Sub/Private Practice Aug 2008 - May 2012
    Mckinney, Tx
    • Instructed reading remediation classes using multisensory techniques• Taught decoding skills, vocabulary, and grammar• Conducted learning assessments• Curriculum development• Written Expression class• Fifth Grade Homeroom Teacher• Database management• Document development
  • Perot Systems Corp
    Technical Writer
    Perot Systems Corp Feb 2004 - Sep 2007
    Plano, Tx
    • Developed technical manuals and policy and procedure manuals• Delivered online classes• Created and organized user and administrator guides• Taught remote classes to help employees efficiently use online patient care system • Developed and edited online training for non-technical users using Camtasia• Collaborated with SME’s
  • Independent Contractor/Mary Kay, Inc/Texas Legislature
    Paralegal
    Independent Contractor/Mary Kay, Inc/Texas Legislature 1984 - 2000
    Dallas/Fort Worth Area
    Contract paralegal services provided to FDIC, title companies, commercial banks, insurance companies and law firmsReviewed commercial title policies for exceptionsBuilt closing files and exhibitsContract reviewAnalyzed litigation costs using ExcelSummarized depositions Coded legal documentsLitigation support and special projectsImaged and bates stamped documentsDatabase development, entry, and managementClient and witness interviewsManaged State Representative's Austin office during 2 legislative sessions. Filed bills for legislative reviewResearchOrganized multiple state-wide task force public meetings
  • Mary Kay Inc.
    Legal Assistant
    Mary Kay Inc. Aug 1984 - Sep 1987
    Dallas, Texas
    Assistant to Director of Financial Planning then promoted to Legal Department as Legal Assistant.Disseminated company legal guidelines regarding trademark issues to ensure sales force compliance, explained liability concerns and contract dispute issues to the sales force under guidance of staff attorneys, drafted correspondence and legal notices setting forth the rights of Mary Kay Cosmetics, Inc., customer service, contract review. Administrative Assistant, Mary Kay Cosmetics, Inc., Dallas, TX, to Director of Financial Planning Determined and invested daily excess cash balance, prepared the profit plan for the Financial Planning Group, compiled monthly and quarterly cash management reports, maintained stock option reports, maintained schedule, travel planning, special projects, phones.

Melissa Pulliam Skills

Customer Service Microsoft Office Microsoft Excel Database Management Customer Satisfaction Problem Solving Certified Paralegal Expert In Word Expert In Powerpoint Administrative Assistant Real Estate Paralegal Excel Lexisnexis Calendaring Executive Level Administrative Support Executive Administrative Assistance Meeting Scheduling High Level Of Confidentiality Executive Calendar Management Organizational Charts Phone Coverage Microsoft Word Administrative Assistants Powerpoint Editing Event Planning Management Research Mentoring Administrative Assistance Legal Research Legal Writing Strategic Planning Public Speaking Training Team Building

Melissa Pulliam Education Details

Frequently Asked Questions about Melissa Pulliam

What is Melissa Pulliam's role at the current company?

Melissa Pulliam's current role is Donor Relations Team Member at Insight for Living and Paralegal.

What is Melissa Pulliam's email address?

Melissa Pulliam's email address is me****@****ght.org

What schools did Melissa Pulliam attend?

Melissa Pulliam attended Baylor University, Southern Methodist University.

What are some of Melissa Pulliam's interests?

Melissa Pulliam has interest in Social Services, Children, Cooking Storm Chasing Indie Movies.

What skills is Melissa Pulliam known for?

Melissa Pulliam has skills like Customer Service, Microsoft Office, Microsoft Excel, Database Management, Customer Satisfaction, Problem Solving, Certified Paralegal, Expert In Word, Expert In Powerpoint, Administrative Assistant, Real Estate Paralegal, Excel.

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