Melissa Robles Email & Phone Number

United States

Purchasing Assistant- Work order management utilizing Oracle Netsuites software - Build, Manage, and Complete Work Orders - Identify Work Order priorities based on customer due dates- Production Scheduling in coordination with Operational manager - Ensure existing Bill of Materials are correct and capturing all costs during manufacture - Create new inventory items and Bill of Materials for new formula test batching - Work with Quality Control to ensure work order instructions are correct and up to date - Work with Marketing to ensure accurate branding information is available for labels - Daily reports and meetings with all team members - Enter, maintain, and progress projects utilizing Trello Project Management software - Enter contacts into Salesforce Sourcing & Supply Chain (planned) - Manage pricing from vendors for raw materials and ensure pricing is always up to date - Work with product development to source pricing for new raw materials from existing supplier database - Conduct pricing analysis and identify areas to decrease costs

Omaha, Nebraska, United States

- Purchasing materials to ensure stock and order requests from contracts are processed and received in a timely manner - Consolidate requests when possible; check pricing and discounts available with vendors and place accurate orders in a timely fashion - Ensure inquiries associated with orders are immediately addressed including shipment date, type of freight, material handling, and all other inquires - Maintain constant communication with vendors and project managers to expedite shipping of materials and maintain shipping receiving expectations - Process order acknowledgements for product correctness, quantity accuracy, pricing verification, and invoice compliance - Communicate daily with project management group relative to any issues that might negatively impact customers’ satisfaction

Greater Omaha Area

Greater Omaha Area

- Cradle to Grave account management​- Negotiate brokered shipping rates to ensure average margin of 10.5%- Address billing disputes presented by billing team- Booked loads to maximize company margins and company driver income- Manage service failures and take corrective measures- Respond to high volume of communications daily​ by phone, email, and text- Responsible for recruiting and hiring dedicated dispatch drivers- Provide transportation quotes to commodity traders on request.

Omaha Ne

- Agricultural commodities dispatcher (both fleet and outside brokered jobs)​- Negotiated shipping rates to ensure 9% margin or better- Created shared schedule for tracking and billing purposes- Created and submitted invoices to suppliers, addressing disputes as needed - Dispatched load details, load numbers and scheduled assignments- Monitor carrier movement from origin to destination to ensure on time delivery- Anticipate and follow up on service failures- Respond to high volume of communications daily​ by phone, email, and text- Source new drivers and new suppliers requesting Freight services

Greater Omaha Area

- Agricultural commodities dispatcher- Source drivers with appropriate equipment to haul agricultural products- Follow up with all drivers to ensure completion of contract requirements- Provide new transportation quotes to commodity traders on request.

Paypal - Omaha

- Maintain department service levels presented in designated work queue- Administration and maintenance of employee and non-employee user accounts- Ensure proper controls surrounding policies and procedures- Worked to troubleshoot user or program access issues within 24 hours of report- Provide assessments on improvements related to applications and processes- Ensure regulatory compliance is maintained such as SOX, PCI and SAS70 - Maintaining accurate documentation compliance-related actions with 100% accuracy

Greater Omaha Area

- Providing technical phone and email support to Small Business customers - Addressed issues with domain registration and administration, Hosting, Email, FTP, etc.- Troubleshooting website and database issues using PHP, MySQL, HTML, and Java- Provided First Contact Resolution to address customer's on-line business needs- Offered consultative servicing approaches based on customer needs- Identified opportunities to up-sell, cross-sell, and change plans to suit customer needs - Summerized complex technical information based on the customers level of understanding- Participated in a US based pilot email program

Assistant Buyer - Source products and vendors for items available for retail websites- Coordinate SKU and vendor set up process- Work on accounts payable discrepancies and customer questions- Generate revenue/traffic reports- Implement revenue plan and increase the revenue of assigned category websitesVendor Coordinator- Resolved escalated issues with vendors on behalf of customers and supervisors- Created vendor improvement plan for outstanding service violations- Standardized automated vendor communications- Made changes to or clarified internal return procedures and documentation- Created SQL database to monitor, document, and address shipments daily - Maintain and keep contact information updated, providing training on vendor portal - Performed initial investigation of possible EDI related issues/errors- Provide expectations of On Time Shipping agreements and preferred carrier usageFulfillment Specialist- Created and Documented standard operating procedures for maintaining fulfillment queues - Researching orders with technical issues that prevented order fulfillment- Recreating known issues for reporting to the appropriate department- Handling and performing specialized actions in Oracle - Handling warehouse inventory management software programs- Calculating international or domestic shipping charges for all sites- Correcting bill to or ship to addresses as needed- Notifying customers of credit card processing failures- Notifying customers of backorders or discontinued items - Special projects as assigned by supervisor or managerLevel I and II Customer Care Advisor - Research and resolve customer order inquiries - Performed Peer to Peer Training and assisting associates in all departments- Initiated new customer return program- Handling advanced and escalated customer service issues - Responding to inbound service requests via telephone and email inquiries- Determine when to file shipping claims and issue credits

Education record

Education record