Melissa Robles

Melissa Robles Email and Phone Number

Understanding processes that help people @ Bil-Den Glass
Melissa Robles's Location
Omaha, Nebraska, United States, United States
Melissa Robles's Contact Details
About Melissa Robles

Melissa Robles is a Understanding processes that help people at Bil-Den Glass. She possess expertise in inventory management, customer service, troubleshooting, e commerce, merchandising and 25 more skills.

Melissa Robles's Current Company Details
Bil-Den Glass

Bil-Den Glass

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Understanding processes that help people
Melissa Robles Work Experience Details
  • Bil-Den Glass
    Service Coordinator
    Bil-Den Glass Apr 2024 - Present
    United States
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  • Forza
    Purchasing Assistant
    Forza Oct 2023 - Jan 2024
    Purchasing Assistant- Work order management utilizing Oracle Netsuites software - Build, Manage, and Complete Work Orders - Identify Work Order priorities based on customer due dates- Production Scheduling in coordination with Operational manager - Ensure existing Bill of Materials are correct and capturing all costs during manufacture - Create new inventory items and Bill of Materials for new formula test batching - Work with Quality Control to ensure work order instructions are correct and up to date - Work with Marketing to ensure accurate branding information is available for labels - Daily reports and meetings with all team members - Enter, maintain, and progress projects utilizing Trello Project Management software - Enter contacts into Salesforce Sourcing & Supply Chain (planned) - Manage pricing from vendors for raw materials and ensure pricing is always up to date - Work with product development to source pricing for new raw materials from existing supplier database - Conduct pricing analysis and identify areas to decrease costs
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  • Dh Pace Company, Inc.
    Buyer
    Dh Pace Company, Inc. Jul 2022 - Oct 2023
    Omaha, Nebraska, United States
    - Purchasing materials to ensure stock and order requests from contracts are processed and received in a timely manner - Consolidate requests when possible; check pricing and discounts available with vendors and place accurate orders in a timely fashion - Ensure inquiries associated with orders are immediately addressed including shipment date, type of freight, material handling, and all other inquires - Maintain constant communication with vendors and project managers to expedite shipping of materials and maintain shipping receiving expectations - Process order acknowledgements for product correctness, quantity accuracy, pricing verification, and invoice compliance - Communicate daily with project management group relative to any issues that might negatively impact customers’ satisfaction
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  • Dh Pace Company, Inc.
    Branch Administrator
    Dh Pace Company, Inc. Nov 2018 - Jul 2022
    Greater Omaha Area
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  • Rfg Logistics
    Account Manager/Dispatcher
    Rfg Logistics Sep 2017 - 2018
    Greater Omaha Area
    - Cradle to Grave account management​- Negotiate brokered shipping rates to ensure average margin of 10.5%- Address billing disputes presented by billing team- Booked loads to maximize company margins and company driver income- Manage service failures and take corrective measures- Respond to high volume of communications daily​ by phone, email, and text- Responsible for recruiting and hiring dedicated dispatch drivers- Provide transportation quotes to commodity traders on request.
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  • 1099 Independant Contractor
    Freight Broker
    1099 Independant Contractor Aug 2015 - Oct 2017
    Omaha Ne
    - Agricultural commodities dispatcher (both fleet and outside brokered jobs)​- Negotiated shipping rates to ensure 9% margin or better- Created shared schedule for tracking and billing purposes- Created and submitted invoices to suppliers, addressing disputes as needed - Dispatched load details, load numbers and scheduled assignments- Monitor carrier movement from origin to destination to ensure on time delivery- Anticipate and follow up on service failures- Respond to high volume of communications daily​ by phone, email, and text- Source new drivers and new suppliers requesting Freight services
  • Interstate Commodities, Inc.
    Dispatcher
    Interstate Commodities, Inc. Aug 2014 - Jun 2015
    Greater Omaha Area
    - Agricultural commodities dispatcher- Source drivers with appropriate equipment to haul agricultural products- Follow up with all drivers to ensure completion of contract requirements- Provide new transportation quotes to commodity traders on request.
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  • Teksystems
    Access Administration
    Teksystems Aug 2013 - Sep 2014
    Paypal - Omaha
    - Maintain department service levels presented in designated work queue- Administration and maintenance of employee and non-employee user accounts- Ensure proper controls surrounding policies and procedures- Worked to troubleshoot user or program access issues within 24 hours of report- Provide assessments on improvements related to applications and processes- Ensure regulatory compliance is maintained such as SOX, PCI and SAS70 - Maintaining accurate documentation compliance-related actions with 100% accuracy
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  • Yahoo!
    Account Manager
    Yahoo! Sep 2012 - Jul 2013
    Greater Omaha Area
    - Providing technical phone and email support to Small Business customers - Addressed issues with domain registration and administration, Hosting, Email, FTP, etc.- Troubleshooting website and database issues using PHP, MySQL, HTML, and Java- Provided First Contact Resolution to address customer's on-line business needs- Offered consultative servicing approaches based on customer needs- Identified opportunities to up-sell, cross-sell, and change plans to suit customer needs - Summerized complex technical information based on the customers level of understanding- Participated in a US based pilot email program
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  • Hayneedle.Com
    Service Rep/Fulfillment Coordinator/Vendor Coordinator/Assistant Buyer
    Hayneedle.Com Sep 2006 - Sep 2012
    Assistant Buyer - Source products and vendors for items available for retail websites- Coordinate SKU and vendor set up process- Work on accounts payable discrepancies and customer questions- Generate revenue/traffic reports- Implement revenue plan and increase the revenue of assigned category websitesVendor Coordinator- Resolved escalated issues with vendors on behalf of customers and supervisors- Created vendor improvement plan for outstanding service violations- Standardized automated vendor communications- Made changes to or clarified internal return procedures and documentation- Created SQL database to monitor, document, and address shipments daily - Maintain and keep contact information updated, providing training on vendor portal - Performed initial investigation of possible EDI related issues/errors- Provide expectations of On Time Shipping agreements and preferred carrier usageFulfillment Specialist- Created and Documented standard operating procedures for maintaining fulfillment queues - Researching orders with technical issues that prevented order fulfillment- Recreating known issues for reporting to the appropriate department- Handling and performing specialized actions in Oracle - Handling warehouse inventory management software programs- Calculating international or domestic shipping charges for all sites- Correcting bill to or ship to addresses as needed- Notifying customers of credit card processing failures- Notifying customers of backorders or discontinued items - Special projects as assigned by supervisor or managerLevel I and II Customer Care Advisor - Research and resolve customer order inquiries - Performed Peer to Peer Training and assisting associates in all departments- Initiated new customer return program- Handling advanced and escalated customer service issues - Responding to inbound service requests via telephone and email inquiries- Determine when to file shipping claims and issue credits
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Melissa Robles Skills

Inventory Management Customer Service Troubleshooting E Commerce Merchandising Training Team Building Process Improvement Purchasing Time Management Management Microsoft Excel Business Process Improvement New Business Development Software Documentation Vendor Management Forecasting Vendor Relationships Process Management Third Party Vendor Management Vendor Management Experience Vendor Management Skills Third Party Relationships Information Technology Standards Development Vendor Managed Inventory Microsoft Office Microsoft Word Teamwork Customer Satisfaction

Melissa Robles Education Details

Frequently Asked Questions about Melissa Robles

What company does Melissa Robles work for?

Melissa Robles works for Bil-Den Glass

What is Melissa Robles's role at the current company?

Melissa Robles's current role is Understanding processes that help people.

What is Melissa Robles's email address?

Melissa Robles's email address is me****@****ace.com

What is Melissa Robles's direct phone number?

Melissa Robles's direct phone number is +140263*****

What schools did Melissa Robles attend?

Melissa Robles attended Grand Valley State University, Baker College Of Muskegon.

What are some of Melissa Robles's interests?

Melissa Robles has interest in Flowcharts, Puzzles, Gardening, Logic, Index Cards, Unique And Independent Art, Literature, Painting, Music, Architecture.

What skills is Melissa Robles known for?

Melissa Robles has skills like Inventory Management, Customer Service, Troubleshooting, E Commerce, Merchandising, Training, Team Building, Process Improvement, Purchasing, Time Management, Management, Microsoft Excel.

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