Melissa Starr Email & Phone Number

Green Bay, Wisconsin Area

• Update, manage, and maintain tuition and fees within the data management system• Ensure compliance with regulations, college policy, and standard accounting procedures• Review, research, and reconcile student and organization accounts• Assist with overall operations of student financial services, billing, and receivables• Provide excellent customer service to students, staff, organizations, and the public• Collaborate, coordinate, and communicate with departments within the college

Oshkosh, Wisconsin Area

• Evaluate, develop, recommend and implement policies and procedures to improve office operations• Implement, maintain, and assist students with electronic wait list for classes• Train University departments on utilization of online wait lists• Independently investigate and resolve operational problems impacting staff and students• Provide first point of contact for students, staff, and public• Input and retain student worker records for department• Generate spreadsheets and other departmental data• Coordinate daily office operations and purchasing• Organize departmental meetings and functions

Appleton, Wi

• Interpret and explain federal student aid regulations to students, parents and co-workers• Counsel graduate and withdrawn students on loan repayment • Veteran Affairs Certifying official • Organize, maintain and audit student files• Develop financial literacy workshops • Collaborate with other departments to increase student service• Manage and reconcile bank account on a daily basis• Continually achieve business metrics• Delegate duties to team members, supervise and mentor department employees• Hire, train and perform timely reviews for financial aid and student account staff• Attend and facilitate company and department meetings

North Chicago, Il

• Counseled students and parents • Administered work study program• Processed financial aid funds• Performed entrance and exit counseling presentations• Awarded and processed scholarships• Created and maintained forms and applications for Financial Aid department• Assisted Director of Institutional Research

Bachelor'S Degree, Business Administration And Management, General

Associate Of Science (A.S.), Business Administration

Activities and Societies: Honors (all quarters), Perfect Attendance (all quarters)

Diploma, Massage Therapy/Therapeutic Massage

Diploma, General Studies

Activities and Societies: Graduated with honors