Responsible for maximizing the value of MHCA membership through educational offerings. Responsible for identifying, developing and implementing MHCA educational events.Duties:• Works with the Member Relations and Education Committee to develop an educational plan that meets the MHCA member needs and ensures that the organization’s education-related strategic goals are met. Develops and maintains relationships with members to identify and analyze relevant topics that meet their needs.• Develops and implements all educational events, including in-person, webinars, and other on-demand opportunities.• Negotiates contracts with knowledgeable speakers to ensure that programs deliver the most current, relevant, and useable information on the topic being presented. Including researching and recommending keynote speakers.• Obtains competitive bids to ensure cost effectiveness and cost control. Negotiates arrangements and signs contracts with venues and other vendors for services and products related to meetings.• Coordinates the lodging, meeting space, meals, and special events activities. Develops and maintains a facilities management plan for all meetings to ensure that sessions and special events are in the appropriate sized rooms and all necessary AV and equipment is in place.• Develops and manages the education budgets to ensure meeting the budget goals. Manages and reports all budget projections and outcomes to the Executive Director.• Monitors the registration process for all MHCA education programs.• Manages event on-site, including registration, AV set-up and special events, securing assistance as needed.• Manages the CEU process, including development of program objectives, application for and tracking of CEUs.• Researches, implements, refines and evaluates technology based applications for member education. Including webinars, podcasts or other on-demand education methods.

• Managed the soliciting and booking of bid events & meetings on the entire NSC Campus which included the Welcome Center, the Expo Center, VLGC Clubhouse Catered Events, and NSC Campus in general.• Arranged on-site tours of NSC facilities & off-site solicitation visits to companies with business potential for NSC.• Responsible for using software for booking space, creating campus work orders, and for invoicing customers.• Responsible for billing follow-up & payment deadlines.• Demonstrated attention to detail, kept an organized filing system, & displayed time management & multi-tasking skills.• Directly managed golf course concessions staff and dotted-line managed catering staff.• Along with the designated Hospitality Manager, developed strategies to promote the sales & development of the Welcome Center, Sport Expo Center and NSC campus.• Along with the Hospitality Director, prepared the annual budget for the Welcome Center, Sport Expo Center and NSC campus activities.• Assisted the Hospitality operational staff when necessary with the execution of special events, meetings, and/or golf events.

Responsible for managing product ordering/inventorying, staffing, and concessions at the National Sports Center.• Ordered and rotated product for Concessions, All Sport Café, and Victory Links Tournament Grill, and monthly inventory of Concessions, All Sport Café, and Victory Links Tournament Grill.• Managed ordering and rotating product for the Hat Trick Café and monthly inventory of the Hat Trick Café.• Set menus for Concessions and the Hat Trick Café.• Responsible for cash requests for Concessions and the Hat Trick Café.• Responsible for management of 45 staff between Concessions and the Hat Trick Café.• Scheduling of Concessions staff for events, and supervising in set-up, production, and tear down of events.• Scheduling of Hat Trick Café staff for events, and supervising in set-up, production, and wrap up of tournaments and events.• Implementation of a new scheduling system “When I Work” for Concessions and Hat Trick staff.

Responsible for managing product ordering/inventorying, staffing, and concessions at the National Sports Center.• Responsible for product ordering and rotation of product for Concessions and Victory Links Tournament Grill, and monthly inventory of Concessions, All Sport Café, and Victory Links Tournament Grill.• Worked with Hospitality team members to set menus for concessions.• Responsible for cash requests.• Responsible for interviewing and hiring of Concessions and Hat Trick staff.• Scheduling of Concessions staff for events, and supervising in set-up, production, and tear down of events.• Implementation of a new scheduling system “When I Work”.

Responsible for creating precise execution plans for consumer projects within tight time frames, while coordinating the execution of up to nine projects per week.• Creation of execution plan for research projects.• Responsible for project design for up to 4 projects in a day based on budget and time criteria.• Project and event coordination for international, national, and local sensory testing. Utilizing multitasking and time management skills across multiple projects simultaneously. • Communication, schedule management, and personnel management for non-Minneapolis based project sites.• Direct coordination of 10-20 people on multiple local projects per week. • Coordinated a 7-city project that was executed on the same day. • Management of research project execution.• Creation of documentation and materials.• Milestone and execution change order management.• Direct engagement with internal team members from recruiting, data analysis, finance, project management, and shipping/receiving to refine and improve internal processes and communication.

Project execution on a local, national, and international level. Helped set up or was the lead on as many as 20 projects on a monthly basis.• Lead on-site supervisor, instructing a staff of up to 20 people with 2 hours lead time to set-up, prep, and break down, with little to no defects.• Lead on-site supervisor of up to 400 people in a day, virtually defect free.• Main client contact, attending to all client needs, setting up meals, and communicating any project-related information.• Worked with the IT/warehouse manager to create and implement an inventory system, by organizing, categorizing, recording, and uploading information to TopShelf.

Managed seating arrangements, wait times, and worked to keep the dining room clean and orderly all while maintaining great customer service and a bright disposition.

English language instruction to middle school students.Responsible for a class size of up to 15 students.

English language instruction to kindergarten through middle school students.Responsible for a class size of up to 12 students.

Project execution on a local level. Proficient in all areas of execution including; checking in and paying respondents, moderating projects, serving product to respondents based on a a specific execution plan, and preparing products according to specific prep instructions. Projects could vary considerably based on preparation requirements (none to intensive).