Melissa Stevens

Melissa Stevens Email and Phone Number

VP Community Engagement and Growth at Community Health Plan of Washington @ Community Health Plan of Washington
Melissa Stevens's Location
Greater Seattle Area, United States, United States
Melissa Stevens's Contact Details
About Melissa Stevens

I focus on driving revenue growth strategy through customer/data analytics. Developing both consumer and B2B databases, creating segmentation profiles which are then used to identify best prospects for acquisition, and member engagement strategies. I apply these data-driven strategies to launch digital, social and offline marketing programs, deploy data capture and analysis methodologies, which allow for continuous performance improvement. I also implement CRM/marketing automation strategies and platforms.I am known for being able to drive highly strategic business growth plans, as well as being able to manage their tactical execution, and to develop high performance, yet nimble, sales and marketing teams. Specialties: Customer base growth strategy development and implementation, including sales strategy, lead generation, customer acquisition, digital and content marketing, engagement and retention program strategy development and execution.

Melissa Stevens's Current Company Details
Community Health Plan of Washington

Community Health Plan Of Washington

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VP Community Engagement and Growth at Community Health Plan of Washington
Melissa Stevens Work Experience Details
  • Community Health Plan Of Washington
    Vp Community Engagement And Growth
    Community Health Plan Of Washington Jul 2019 - Present
    Seattle, Wa, Us
    Lead the development, implementation and management of CHPW’s community and member engagement, retention and growth strategies and activities. Responsible for setting overall strategic growth and marketing direction for the company.
  • Direct Marketing Nirvana
    President
    Direct Marketing Nirvana Feb 2017 - Jul 2019
    In interim leadership roles, I successfully partner with clients to understand long and short-term business objectives and growth goals, create marketing plans to achieve those goals, assess the organization’s internal resources for ability to execute the marketing plan, make recommendations on and implement optimal structure to ensure successful execution of the growth plan, and lead campaign development and execution. Successful track record of delivering immediate value, with professional growth for marketing staff and driving revenue growth.
  • Group Health Cooperative
    Executive Director Marketing
    Group Health Cooperative Jun 2011 - Jan 2017
    Led Group Health's digital and direct marketing efforts, including inbound marketing (SEO, content, paid social) and traditional outbound direct marketing to drive new customer acquisition for all health plan offerings (B2B and B2C), and engaging members in Group Health's care delivery systems. Successfully lowered $/acquisition for direct to consumer programs by 75%. Developed B2B and B2C databases, built profitability profiles and customer database marketing strategies. Led team deploying digital technology (marketing automation) to connect our members to our health and wellness offerings to build long-term loyalty and retention.
  • Metia
    Director, Client Services (Account Management/Sales)
    Metia Jul 2010 - Jun 2011
    London, Gb
    Led revenue growth through new business development and strategic Account Management. Provided strategic leadership to clients' looking for digital marketing support.
  • Oneaccord
    Partner
    Oneaccord Aug 2006 - Jul 2010
    Kirkland, Wa, Us
    Led emerging and mid-market companies to break through revenue growth by providing interim sales/marketing executive leadership. In sales leadership roles, focused on transforming 'transaction-oriented sales teams' to 'consultative selling' and account management. Client engagements included VP Sales/Biz Development/Marketing roles for leading bearing manufacturer and several mid-size marketing services firms.
  • The Hacker Group
    Vice President, Account Services
    The Hacker Group Jan 2001 - Jan 2006
    Seattle, Wa, Us
    Led sales and account management function for The Hacker Group, a leading West Coast Direct Marketing Agency. In that role, I was responsible for growing agency client base and revenue, managing the Account Management team and serving as trusted advisor and executive-level strategist for all clients. Doubled agency revenue in five years through account management organization transformation. Client list included Washington Mutual, Hilton Hotels, World Vision, VISA, Microsoft, Intel, Kaiser Permanente and a handful of Blue Cross Blue Shield organizations across the country. Doubled agency revenue in five years.
  • Birthday Express.Com
    Vice President, Marketing
    Birthday Express.Com Nov 1999 - Dec 2000
    Responsible for increasing the company’s e-commerce revenue through improved customer acquisition and retention programs. Grew e-commerce revenue from $7 million to $17 million and from 30% to 50% of total sales.• Redefined the internet advertising strategy from broad-based advertising program to tightly target email campaigns and partnerships• Dropped customer acquisition cost from $250 to $25.• Renegotiated or eliminated all online advertising contracts which did not meet $/acquisition hurdles• Implemented SEM and Affiliate Marketing program• Implemented several new web site content/functionality initiatives to improve sales conversion and customer retention• ‘Live Agent’ help technology• Real Time product availability status• Automated order shipment confirmation
  • Foote Cone Belding
    Partner, Management Supervisor
    Foote Cone Belding Jul 1996 - Nov 1999
    Responsible for increasing the agency’s revenue and profitability through acquiring, managing and growing a portfolio of agency clients. • Grew agency revenue by developing strategic direct marketing and customer relationship marketing programs for existing clients.• Led new business teams which won and developed key accounts including The New York Times, Hewlett-Packard and Pacific Bell Wireless• Directed a seven-person account management team and all account management functions including strategic plan development, customer database analysis and management, creative strategy, project management and implementation

Melissa Stevens Skills

Lead Generation Strategy Digital Marketing Direct Marketing Email Marketing Crm Leadership Marketing Marketing Strategy Integrated Marketing Customer Acquisition Online Advertising Strategic Planning Marketing Communications Account Management Relationship Marketing E Commerce Start Ups Advertising New Business Development Program Management Direct Mail Management B2b Sem Strategic Partnerships Project Management Customer Retention Social Marketing Team Building Seo Business Planning Sales Market Analysis Creative Direction Sales Management P&l Management Customer Experience Team Leadership Market Planning Enterprise Software Customer Relationship Management

Melissa Stevens Education Details

  • Santa Clara University
    Santa Clara University
    English

Frequently Asked Questions about Melissa Stevens

What company does Melissa Stevens work for?

Melissa Stevens works for Community Health Plan Of Washington

What is Melissa Stevens's role at the current company?

Melissa Stevens's current role is VP Community Engagement and Growth at Community Health Plan of Washington.

What is Melissa Stevens's email address?

Melissa Stevens's email address is me****@****ana.com

What is Melissa Stevens's direct phone number?

Melissa Stevens's direct phone number is +120695*****

What schools did Melissa Stevens attend?

Melissa Stevens attended Santa Clara University.

What skills is Melissa Stevens known for?

Melissa Stevens has skills like Lead Generation, Strategy, Digital Marketing, Direct Marketing, Email Marketing, Crm, Leadership, Marketing, Marketing Strategy, Integrated Marketing, Customer Acquisition, Online Advertising.

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