Melissa Stevens

Melissa Stevens Email and Phone Number

Executive Vice President and Chief Marketing Officer | Leading digital transformation strategist taking a place-based approach to employee and client-experiences @ Fifth Third Bank
Melissa Stevens's Location
Cincinnati, Ohio, United States, United States
Melissa Stevens's Contact Details
About Melissa Stevens

Experienced executive with a demonstrated history of transformation in culture, client-centric approaches and changing how we work. Skilled in managing complex, cross-functional teams through times of ambiguity and dynamic environments. Expertise in digital product, customer experience, marketing; and proven track-record for creating and implementing client-centric strategies to drive long-term growth. Highly regarded for communication skills, a collaborative approach and strong work ethic as well as the ability to build and lead highly productive teams focused on delivery excellence. Deeply passionate about enabling the lives of others- especially through learning, developing people & teams, and helping clients and communities grow!

Melissa Stevens's Current Company Details
Fifth Third Bank

Fifth Third Bank

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Executive Vice President and Chief Marketing Officer | Leading digital transformation strategist taking a place-based approach to employee and client-experiences
Melissa Stevens Work Experience Details
  • Fifth Third Bank
    Executive Vice President And Chief Marketing Officer
    Fifth Third Bank Jan 2023 - Present
    Cincinnati, Ohio, Us
  • Fifth Third Bank
    Executive Vice President And Chief Digital Officer, Head Of Digital And Marketing
    Fifth Third Bank Oct 2020 - Jan 2023
    Cincinnati, Ohio, Us
  • Fifth Third Bank
    Chief Digital Officer, Head Of Digital And Design & Innovation
    Fifth Third Bank May 2016 - Oct 2020
    Cincinnati, Ohio, Us
  • Citi
    Chief Operating Officer And Head Of Consumer Innovation Lab
    Citi Nov 2015 - Apr 2016
    New York, New York, Us
    Chief Operating Officer of Citi FinTech, Citi’s new smartphone-centric business unit; and, Head of Citi’s Consumer Innovation Labs. Responsible for changing the way we work to meet the challenges of today and lead consumer banking forward, driving consumer banking digital transformation (leading the charge to transform “where” and “how” we work); and, steering consumer banking innovation labs agenda, bringing the “outside-in” and accelerating adjacent and disruptive opportunities.
  • Citi
    Managing Director, Global Digital Head, Citi Global Consumer Bank
    Citi Jun 2013 - Nov 2015
    New York, New York, Us
    Melissa is the Managing Director of Global Digital for Citi’s Global Consumer Bank, overseeing the organization’s growing online and mobile banking services for clients in more than 700 cities globally. In this role she is responsible for managing all digital capabilities and directing the Bank’s Innovation Lab Network. In addition, she is responsible for leading the North America Digital team, which serves over 20MM clients in the U.S.
  • Citi
    Director, Global Internet & Mobile Banking Program
    Citi Jun 2012 - May 2013
    New York, New York, Us
    Global Digital Programs and Internet Product Manager for Citi’s Global Consumer Banking business serving more than 100 million clients in nearly 40 markets. Responsible for internet, mobile and tablet banking strategy and planning, as well as global internet product development.
  • Citi
    Director, Internet & Mobile Banking Marketing
    Citi 2009 - 2012
    New York, New York, Us
    On-site Merchandising Director for internet & mobile group within $10B+ U.S. consumer banking business serving more than 20MM customers, 50% of whom bank online. Led a team of 20 online marketing and customer experience professionals; responsible for operating budget of $7MM.
  • Citi
    Senior Vice President, Citibank Online
    Citi 2006 - Sep 2009
    New York, New York, Us
    Online Marketing Manager for retail banking business serving almost 4MM U.S. retail banking households. Led small online advertising team; managed three digital creative agencies with operating budget of $5MM.
  • Citi
    Vp, Management Associate, Global Consumer Banking
    Citi Aug 2004 - Sep 2006
    New York, New York, Us
    Completed a comprehensive, high-profile leadership development program consisting of cross-functional assignments across the U.S. and European consumer banking businesses. Held leadership roles in Operations, Finance, Risk Management, and Sales and Marketing.
  • Citi
    Vp, Project Manager & Chief Of Staff
    Citi Apr 2003 - Aug 2004
    New York, New York, Us
    Chief of Staff and Project Manager reporting to Citi’s global head of Corporate Affairs, Human Resources and Business Practices. • Led and launched creation of Citi’s Office of Financial Education and $10MM financial ed. commitment.• Directed annual talent review of top 500 executives and high potentials, including succession planning.• Increased employee participation in annual employee climate survey by 10%.• Spearheaded policy changes to provide equal maternity leave for female employees in Citi businesses.
  • Citi
    Manager, Corporate Compensation
    Citi 2001 - Apr 2003
    New York, New York, Us
    Managed global annual compensation process and executive deferred compensation plans.
  • Citi
    Assistant Vice President Human Resources, Various Citicorp Businesses
    Citi 1998 - 2001
    New York, New York, Us
    Experience in U.S. Mortgage, Brazil Consumer and U.S. internet start-up businesses in general human resources, talent management and compensation functions.

Melissa Stevens Skills

Banking Financial Services Strategy Management Leadership Mobile Devices Risk Management Credit Cards Digital Strategy Analytics Talent Management Internet Banking Portfolio Management Human Resources Product Management Project Management Relationship Management Digital Marketing Program Management Business Analysis Finance Vendor Management Sales Process Process Improvement Retail Banking Business Process Improvement Team Leadership Credit Capital Markets Global Delivery Loans Series 7 Staff Development Wealth Management Commercial Banking Mobile Applications

Melissa Stevens Education Details

  • Nyu Stern School Of Business
    Nyu Stern School Of Business
    Finance And Operations
  • Michigan State University
    Michigan State University
    Labor And Industrial Relations
  • Michigan State University
    Michigan State University
    Labor & Industrial Relations
  • Kalamazoo College
    Kalamazoo College
    English & Psychology

Frequently Asked Questions about Melissa Stevens

What company does Melissa Stevens work for?

Melissa Stevens works for Fifth Third Bank

What is Melissa Stevens's role at the current company?

Melissa Stevens's current role is Executive Vice President and Chief Marketing Officer | Leading digital transformation strategist taking a place-based approach to employee and client-experiences.

What is Melissa Stevens's email address?

Melissa Stevens's email address is me****@****orp.com

What is Melissa Stevens's direct phone number?

Melissa Stevens's direct phone number is +151357*****

What schools did Melissa Stevens attend?

Melissa Stevens attended Nyu Stern School Of Business, Michigan State University, Michigan State University, Kalamazoo College.

What are some of Melissa Stevens's interests?

Melissa Stevens has interest in Children, Education.

What skills is Melissa Stevens known for?

Melissa Stevens has skills like Banking, Financial Services, Strategy, Management, Leadership, Mobile Devices, Risk Management, Credit Cards, Digital Strategy, Analytics, Talent Management, Internet Banking.

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