Melissa St. Hill Email & Phone Number

Member of the first cohort of the Emerging Leaders Program. This is an accelerated leadership development rotational program designed to develop the next generation of Canada Life leaders and provide newly graduated undergraduate students broad exposure to Canada Life by rotating them through leadership opportunities across different lines of business, sponsored by key senior leaders.Rotation 1: Planning Specialist - Operations Programs & Planning• Program coordination for the Client Service Training Framework including leading a triweekly leadership call and creating a monthly status report for stakeholders.• Conducted an Intake Process Analysis for 28 teams across Individual customer for BAU and strategic work.Rotation 2: Project Manager - Group Retirement Services• Project coordination for 2 strategic projects; created a project charter, developed milestones with workstream leaders, created decks for weekly Director+ working sessions and coordinated completion of the user persona.• Implemented a weekly GRS dashboard containing gain loss, service metrics and employee metrics. This was presented to senor leadership by the Vice President, GRS Operations and Innovation.Rotation 3: Operations & Strategy Associate - Independent Distribution• Established Salesforce Activity Tracking for 41 MGAs and National Accounts.• Assisted with creating a master Key Contacts list to facilitate a tailored distributor engagement approach and deepen relationships with account leadership to drive sales.• Created educational decks and a robust SharePoint site to increase understanding of Independent Distribution.

As founder and baker, my duties include:• Envisioning and baking baked goods• Sourcing fresh and high quality ingredients • Creating posters using design and editing software• Social media management• Market research • Basic accounting• Product styling and photography

• Designed personalized documents for various Investment Advisors to enhance their brand and business. This document focused on an analysis of their websites and used PriceMetrix data to identify potential business opportunities.• Created and presented a meeting deck at the monthly ‘Support Staff Meeting’ addressing concerns over a recently implemented change. This presentation also compiled useful resources to save the administrative assistants time.• Facilitated the update of the branch’s Business Recovery Plan and Call Tree by contacting employees to ensure their personal information was up to date. Prepared packages with the Call Tree document and other emergency procedures for the Branch Manager and Branch Administrators.• Assisted with daily administrative tasks such as stocktaking, record retention, preparing documents, answering the reception line, and preparing outgoing mail.• Awarded with the Exceptional Student Award on July 20, 2021 in recognition of an exceptional performance during the Summer 2021 Student Work Term.

Barbados

• Performed correspondence management such as receiving, returning and documenting calls, scheduling appointments and attending to the work phone during business hours. • Detailed accounts of each inquiry and expected calls, related to calls during my tenure, were recorded for the returning secretary.

Barbados

• Assisted with invoicing and order management via MarketMan, as well as correspondence with and payment of suppliers.• Performed stock taking, payroll analysis and payments, National Insurance for employees, and basic accounting for the business using Microsoft Excel.• My duties also encompassed closing off the POS system at the end of the day and making deposits at the bank.• Overall, performing tasks to ensure the daily operational goals of the employer were met.

Assisted with daily kitchen preparation, packaging of produce, stock taking and serving customers.

Bachelor Of Arts - Ba Specialized Honours, Cognitive Science, Graduated Summa Cum Laude & Member Of Dean'S Honour Roll

An interdisciplinary, scientific study of the mind and its processes. Cognitive science examines the mind through psychology, linguistics.

Associate'S Degree

Activities and Societies: President of the Graduating Class of 2018 Fundraising Committee, Environmental Club, Society for Wider Thinking.