Melissa Devillier Email & Phone Number

Boston, Ma, Us

United States

Woburn, Ma

Led a group of investigators responsible for the firm’s primary accounts – including a large telecommunications company, railway company and commercial rental center. Provided feedback to insurance adjusters to benefit the claim. This included, but was not limited to:• Investigations into workers’ compensation claims• Completing an average of 20 investigations per week• Review investigations for accuracy and thoroughness • Quickest turn around in the firm, to meet strict client requirements• Train/mentor all new staff• Review, correct/update and approve payroll for the team• Liaison between clients and investigators• Identified and facilitated surveillance days to ensure smooth operation and cost effectiveness• Created training documents implemented and mandated for all new hires to utilize that have resulted in significant time savings and improved accuracy

Woburn, Ma

Responsible for leading investigators through the corporate training process. Following the training, supported new investigators by providing Mentoring assistance. Additional responsibilities included:• Perform client investigations as necessary to help the team• Provide regular status updates to management on the progress of the trainees• Create department wide training presentations

Woburn, Ma

Contributed to timely investigations to enable insurance companies to make informed decisions regarding claims. Responsibilities included but were not limited to:• Retrieving relevant personal data on the claimant • Use of database applications to gather information on the claimant’s telephone activity including called numbers, voicemails and account subscriber information• Requested documents from various state and local agencies. These documents included: court records, police reports, UCC financing statements, etc. • Assembled information from state and local websites to support reports which included:o A review of corporations that claimant may be involved witho Local, state and federal court records and a thorough Internet review, including social networking profiles and affiliations

Marlborough, Ma

Provided critical support for the Sales Central group within the E-Marketing group. The Sales Central application allowed Sales to view product and marketing information that was used to close deals. My responsibilities were: • Uploading content to the web site• Create thumb-nail images for Marketing/Sales to use on the company website

Westfield, Ma

Math applications tutor with a goal to help students struggling with math to gain an understanding in the concepts. The tutoring included: • Euler Circuits/Paths• Hamilton Circuits/Paths• Everyday math such as converting decimals to fractions

Arlington, Va

Assisted various groups such as Administrative Staffing, Retirement and Payroll. While working in the Marshals office, I provided support to remote employees that applied for retirement benefits. Other areas include: • Eliminating the backlog of work in the Payroll Department• Aided in assembling separation packets for former employees• Audited case files• As part of the Internship Program, I was exposed to other government agencies such as Quantico and the Pentagon• Required to hold a secret security clearance