•Oversaw an IT shop serving as the focal point handling all aspects of computer support for over 150 end users. Collaborated with senior leadership and team leads to ensure satisfaction of service provided.•Directed an IT procurement project of 120 systems – analyzed specifications to match needs, communicated with vendors, and implemented best use practices for new equipment.•Streamlined process for transition to Microsoft 365 for over 150 personnel and developed detailed guide outlining steps and common user errors.•Identified and maintained an inventory of recorded issues encountered by end users – offered suggestions for improvements and coordinated trainings to identify shortcomings and provide solutions.

•Designed asset tracking system for over $100K worth of cryptographic equipment as a result of multiple discoveries of deficiencies in account process•Authored operating procedures to expedite the issuance/receipt of controlled equipment during afterhours reallocating 10 employee hours/week to improve efficiency•Implemented a monthly cycle delineating tasks and due dates to ensure completion of time sensitive documents to rectify failing accounts. Received commendable rating during reinspection within 6 months.

•Created personal working relationships with contractors and customers which led to the establishment of 8 new business accounts•Conducted data analysis to build inventory purchase, predict sale patterns, and identify product shortages•Trained new hires on duties/responsibilities and evaluated employee performance working directly to assess and improve training programs