Acts as the first point of contact with users of Opeeka’s software products. Assess users’ needs and provide direct support to solve problems. Requires self-directed action with exceptional organizational and problem-solving skills. Develop teaching outlines and determine instructional methods, using knowledge of specified training needs and effectiveness of such methods as individual customer training and customer group instruction. Prepare, organize and lead training sessions covering standard training, specialized training or counseling in designated areas.Act as an expert user of Opeeka’s software products.Develop software training materials.Assist with software testing.Assist with configuring software for new customers and for sales demonstrations.Deliver training resources to customers.Troubleshoot user questions/issues.Manage customer support requests using chats, tickets, emails, and phone calls.Document all customer inquiries in CRM tool.Collaborate with field science team to arrange software demonstrations.Respond to customer emails, chats and other forms of customer support channels.Manage customer support inbox/tickets via tracking software.Diagnose and determine the root cause of customer’s software problems and facilitate timely and effective solutions.Log bugs and enhancement requests into software development tracking system(s).Respond to internal requests for support.

As a Customer Service Representative, you will provide basic technical support and assistance to customers via e-mail, phone, or chat. Additionally, addressand respond to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.Answer incoming customer telephone calls in a courteous and professional mannerRespond to and investigate customer inquiries, concerns and issues in a timely and courteous mannerProvide customers with preventive maintenance and configuration recommendationsRecord and route customer requested changes in an appropriate mannerEscalate more complex inquiries to a higher-level support teamAnswer customer inquiries and provide accurate technical and/or product-related informationResearch, troubleshoot and resolve customer complaints, technical problems and/or billing issuesFollow up with customers consistently when necessaryObtain customer feedback openly and without judgementEffectively communicate customer issues, feedback and concerns to all applicable internal staff membersDocument support interactions, including details of inquiries, complaints, comments, and actions taken in customer database and/or SalesforceOrganize and maintain case assignments and correspondenceMaintain working knowledge of products and/or servicesStay up-to-date on industry terminologyStay current on internal company communicationsPrepare correspondence for company ticketing system as neededAble to use one’s time effectively and productivelyThe ability to find quick and clever ways to overcome difficultiesAbility to prioritize and manage multiple tasksMaintains prompt attendance and timelinessRespond to all employee inquiries via all company mediaWork under close supervision of theClient Service Manager(s)In office work dependent upon the company’s needsOccasional on-call weekend coverage may be requiredPerforms other duties as assigned by supervisor

Inbound call center responding to customer inquiries, Maintaining and updating account records, product education, cross selling, processing transactions/requests for items such as check withdrawals, money orders, checkbook reorders, atm discrepancies, ordering cards, providing proof paid, debit/fraud dispute claim filing, stop payments, billing discrepancies and more.

Inbound call-center environment answering a high volume of incoming calls for electric based services in the residential department. Inquires include non-pay disconnect questions, connect/reconnect orders, billing inquires, rate explaining, tree trimming requests, outage reporting calls, taking payments, pledges from utility agencies, website navigation/registration, usage analysis, meter exchanging, entering work requests for Area Light/Street Light repair, and selling home protection plans

Responsible for answering 50-70 calls a day and providing accurate information regarding the Form 1095B, PCP auto assignment and Medicaid Recipient benefits.

This position works under close supervision within the Call Center of the NC Retirement Systems Division. This position has the primary role of explaining the benefits programs administered by the Retirement Systems Division of the Department of State Treasurer. The employee in this position will serve as the first line of telephone contact between the Retirement Systems Division and its membership, which includes retired and active membership of the retirement systems, beneficiaries, state and local employers and other individuals seeking information on retirement matters. This position performs within a call-center environment to answer a high volume of incoming calls from members requesting advice and/or information and other retirement benefit related questions that usually involve researching or retrieving information. Employees respond to approximately 50-100 calls per day. Employee must also translate and effectively communicate customer needs, inquiries, and issues into a complex web-based desktop computer call-tracking application, and provide assistance and instruction to fellow call-center partners.

Prepare quotations for new business/renewals/version upgrades/add-ons as requested by sales representatives, customer service, management, distribution and resellers of GFI. I also assist with sales negotiations and answering product knowledge questions regarding licensing/pricing. I take credit card information/Purchase orders and submit the order for processing.

The Customer Service Representative provides initial pre-sales information and support for customer inquiries received via telephone, email and Live Chat. This person assesses the nature of customer questions to either resolve the issue or move the customer to the appropriate internal resource. Some of these resources are Channel Management, Sales Support for quoting, Product Specialists for in depth sales questions, and Technical Support for software related issues. I also updated documentation, created new documentation, and I train new Hires.

Tier 1 technical support, Troubleshoot computer hardware, software or network issues, Install new software on users computers, Maintain updates on user’s computers, Deliver, tags, sets up, and assists in the configuration of end-user PC, desktop/laptop hardware, software and peripherals, Updates assigned service requests in the Help Desk Ticketing System, Maintains and troubleshoots network printers and copiers, Create How To Documents/updating training procedures, Maintain inventory, Adding/Deleting/Updating users in Active Directory, Set up/Deleting device profiles, Help out with updating Group Policy, Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit

Inbound call center responding to customer inquiries, maintaining and updating account records, scheduling reconnections and disconnections, collections, taking payments, explaining billing, and scheduling service orders for High Consumption, Leaking Sewage, and Labs for water quality.❖ Hired on Permanently due to Proven Stats

Inbound call center responding to customer inquiries, maintaining and updating account records, scheduling reconnections and disconnections, collections, taking payments, explaining billing, and scheduling service orders for High Consumption, Leaking Sewage, and Labs for water quality.

Inbound call center responding to customer inquiries, Maintaining and updating account records, loan processing, product education, data entry, promoting cross sales and performing cross sales, processing requests for items such as check withdrawals, money orders, checkbook reorders, new accounts, atm discrepancies, providing proof paid, IRA questions and billing discrepancies.

Inbound call center responding to customer inquiries in the corporate stock plan dept, filing, faxing, sales, product education, explaining how to navigate website, composing emails to customer questions and performing price quotes. Customer inquiries involved anything from IRA calls, Profits or Gains for the year, Tax questions, and has my stock sold.

Inbound call center updating information, product education, Website Navigation, faxing, filing, and sending out funds.