Melissa Goss Email & Phone Number

Covington, Louisiana, United States

I am a dedicated insurance professional with a passion for delivering exceptional client experiences and optimizing employer group benefits. With a proven track record of success in account coordination, I am committed to providing top-tier service to clients while driving business growth for the insurance brokerage I represent.Leveraging my strong.

Remote

Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges..

Picayune, Mississippi, United States

Telecommunications specialist providing device training and troubleshooting to resolve customer issues. Key holder responsible for inventory, opening, and closing store. Consistently exceeds sales goals while providing an outstanding customer experience. 2016 Q3 Sales Champion Award Winner. Multiple BrightStar nominations from managers and peers for.

Counseled customers on current market conditions for residential and land markets. Wrote contract documents, purchase agreements and closing statements. Verified that the legal formalities were completed prior to closing dates. Successfully guided home buyers and sellers through sales and purchase of properties. Negotiated contracts and coordinate with.

Created new processes and systems for increasing customer service satisfaction while reducing call time to increase productivity. Assisted Learning Department to develop and deliver training basis on conclusive data using Six Sigma methodology and Root Cause Analyst. Worked with multiple Clients, Operation Managers, and Administrative Team to ensure.