Melissa Goss Email & Phone Number

Covington, Louisiana, United States

I am a dedicated insurance professional with a passion for delivering exceptional client experiences and optimizing employer group benefits. With a proven track record of success in account coordination, I am committed to providing top-tier service to clients while driving business growth for the insurance brokerage I represent.Leveraging my strong analytical skills and industry knowledge, I excel in managing client portfolios and ensuring their insurance needs are met with tailored and cost-effective solutions. My commitment to excellence and strategic thinking allows me to navigate through challenges and seize opportunities that arise in the dynamic world of employee benefits. Working collaboratively with cross-functional teams, brokers, and underwriters, I contribute to a cohesive and synergistic work environment that drives collective success. Streamlining administrative processes, leading to improved efficiency and reduced response times for client inquiries. My overarching goal is to continue elevating the standards of excellence in the insurance industry. I aim to leverage my expertise in employer group benefits and account coordination to spearhead innovative solutions, optimize client experiences, and contribute to the sustained growth of the insurance brokerage.Let's connect and create a brighter future for your clients together!

Remote

Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges. United Health Care Mastery Agent, also working on UHC Customer Service and Assurance Quality Accounts with the company. Licensed Insurance Agent in all 50 states.

Picayune, Mississippi, United States

Telecommunications specialist providing device training and troubleshooting to resolve customer issues. Key holder responsible for inventory, opening, and closing store. Consistently exceeds sales goals while providing an outstanding customer experience. 2016 Q3 Sales Champion Award Winner. Multiple BrightStar nominations from managers and peers for exceptional customer service and leadership skills. Efficient customer problem solving promoting queue management and customer wait times. Maintain calm positive demeanor when interacting with upset customers. Consistently one of the top sales 30 agents company wide. Achieve upward of 125%-167% of monthly revenue generation. Continuously eclipse monthly sales quota at 120%- 170%.

Counseled customers on current market conditions for residential and land markets. Wrote contract documents, purchase agreements and closing statements. Verified that the legal formalities were completed prior to closing dates. Successfully guided home buyers and sellers through sales and purchase of properties. Negotiated contracts and coordinate with lenders, attorneys and inspectors. Followed up with prospects throughout the sales process.

Created new processes and systems for increasing customer service satisfaction while reducing call time to increase productivity. Assisted Learning Department to develop and deliver training basis on conclusive data using Six Sigma methodology and Root Cause Analyst. Worked with multiple Clients, Operation Managers, and Administrative Team to ensure success of site and accounts managed. Created and produced daily, week, quarterly reporting based on Clients and sites requisites to drive customer satisfaction simultaneously increasing profitability. Effectively managed metrics for numerous accounts with 400+ employees.