As a Design Operations Manager, I played a crucial role in optimizing design processes, training staff, and ensuring smooth daily operations within the interior design firm. I focused on streamlining workflows, enhancing client presentations, and overseeing the management of product orders and claims. In addition, I facilitated the effective merchandising of the showroom and developed systems to track order statuses, contributing to improved operational efficiency and client… Show more As a Design Operations Manager, I played a crucial role in optimizing design processes, training staff, and ensuring smooth daily operations within the interior design firm. I focused on streamlining workflows, enhancing client presentations, and overseeing the management of product orders and claims. In addition, I facilitated the effective merchandising of the showroom and developed systems to track order statuses, contributing to improved operational efficiency and client satisfaction.Key Responsibilities:Training & Development: Trained designers on vendor management, operating procedures, and effective use of design tools such as the Houzz 3D planner. Provided ongoing support to improve product knowledge and presentation skills.Administrative Management: Managed daily administrative tasks, including tracking orders, submitting and following up on claims, and ensuring timely execution. Developed and maintained the company’s order status database, streamlining communication and order tracking.Showroom Merchandising: Oversaw showroom merchandising when new furniture and decor were introduced, ensuring an attractive display that aligned with current trends and client needs.Client Consultations: Conducted personalized consultations with clients, offering expert advice and design recommendations to enhance their experience and satisfaction.Vendor Relations: Managed relationships with vendors to ensure timely deliveries and resolve any issues with products or shipments. Stayed updated on new offerings to incorporate into the design process.Process Improvement: Implemented operational improvements to increase efficiency, reduce errors, and ensure processes met company standards.Team Collaboration: Collaborated with the design team, sales, and management to ensure alignment on project timelines, client needs, and operational goals.Additional Responsibilities:Managed inventory Ensured compliance with company policies and industry standards. Show less

I create aesthetically pleasing spaces to help the owner get the highest return on their investment.

I was responsible for taking measurements of the clients space, making furniture recommendations, space planning of the space, and accessory selection at the presentation, as well as, on the day of the installation.Client follow-up, design installation, managing and maintaining all design logs and client files was my responsibility as well.My close ratio was 94% in 2021. Of the 53 designs I presented, 50 of them closed at or above budget.

I was resposible for staying up to date on all current accounts and resolving customers concerns with little information while keeping the faith of my callers.