Melissa Torres Email and Phone Number
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I am a passionate and results-driven Customer Success Manager with extensive experience helping businesses achieve their goals through strategic consulting, innovative solutions, and meaningful partnerships, especially in the language services industry. With a deep understanding of the unique challenges and opportunities faced by Language Services Providers, Enterprises, and Language Technology Providers, I work tirelessly to deliver value that drives growth and long-term success.In my current role, I specialize in managing key accounts, fostering strong client relationships, and leveraging data-driven strategies to unlock new opportunities. Whether it's developing impactful strategies for multi-billion dollar companies, facilitating insightful workshops, or guiding organizations through cultural and localization challenges, I bring a collaborative and creative approach to every project.Some of my key achievements include:1. Leading impactful projects for global clients, focusing on actionable insights that align with their business goals.2. Organizing and moderating roundtables, webinars, and AMA sessions to foster community engagement and knowledge sharing.3. Driving strategic initiatives such as NPS/CSAT surveys and market analysis to enhance client satisfaction and organizational strategy.Beyond my professional expertise, I am deeply committed to personal growth and collaboration. Having lived in Peru and Medellín, Colombia, I bring a global perspective and a deep appreciation for cross-cultural understanding.Let’s connect! I’m always open to discussing opportunities for collaboration, sharing insights, or simply exchanging ideas about the ever-evolving language services industry.
Nimdzi Insights
View- Website:
- nimdzi.com
- Employees:
- 74
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Vp Customer Success, AmericasNimdzi InsightsAntioquia, Colombia
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Customer Success Manager, AmericasNimdzi Insights Jul 2021 - Dec 2024Seattle, Washington, UsResponsible for cultivating and maintaining strong relationships within assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. Work closely with our customers alongside Sales, Marketing, and Finance teams to ensure our services are delivered successfully.Collaborated with cross-functional teams to influence a customer-centric mindset and improve internal processes.Main tasks and responsibilities1. Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with assigned customer accounts.2. Work with customers to ensure they effectively leverage their membership and find value in our services.3. Become an expert in Nimdzi's services and educate customers on the use and benefits of our products.4. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.5. Develop and share best practices with team members to continually improve our processes' quality, effectiveness, and efficiency.6. Maintain a revenue base by managing account retention and renewal
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Vp Customer Success, AmericasNimdzi Insights Jan 2022 - Dec 2022Seattle, Washington, UsAs VP of Customer Success, I manage the installed base of customers within my region. Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases.Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization.Collaborated with cross-functional teams to influence a customer-centric mindset and improve internal processes.Responsibilities:• Increase renewal rates and reduce churn• Expand our revenue in accounts through cross-selling and up-sell• Influence future lifetime value through higher adoption, customer satisfaction, and overall health scores• Map customer journey• Define segmentation of customer base and varying strategies• Identify opportunities for continuous improvement• Learn from best practices in the industry• Onboarding• Training• Professional Services• Customer Success Management• Advocacy
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Vp Sales, AmericasAndovar Apr 2019 - Jul 2021Singapore, Singapore, SgMy role involves strategic planning, managing people, selling, leveraging technology and improving processes. Leading and directing sales and revenue goals to meet or exceed revenue targets for assigned territory. I possess business acumen and deal-making skills, including strategic consulting and needs assessment, identifying and driving new business opportunities, pricing negotiations, and contract development.Responsibilities:• Develop plans and strategies to meet or exceed the company’s revenue target.• Strong interpersonal and communication skills, with the ability to persuade and inspire sales staff.• Engage in high-level negotiations to generate lucrative contracts or build beneficial relationships with companies and individuals• Manage large, high-profile customer accounts, as appropriate. Develop sales proposals and responses to request for proposals (RFPs).• Monitor competitive and market activity and provide feedback and recommendations to the executive team.• Assist in recruiting, training, and developing top level talent in the sales department.• Oversee the work of junior sales associates, giving support to the team members on their everyday duties to ensure they can achieve set targets that support overall company revenue objectives.• Help the Country Manager with administrative tasks and managing the Medellin office (completing paperwork, handling complaints, financial responsibilities and personnel duties). -
Account ManagerAndovar Jan 2018 - Apr 2019Singapore, Singapore, SgA junior, client-facing role managing Andovar’s relationship with strategic and revenue generating clients. • Proactively building client relationship by monitoring programme progress; increasing communication lines; seeking/scheduling face-to-face meetings; and identifying as well as removing blockages to successful deliveries (on time, within budget, at premium levels of quality). • Central handling of client queries and issue resolution.• Educate and guide clients through the localization process.• Communicate pro-actively with clients to specify project scopes and manage client relationships. • Administrative duties: ensuring that billing/invoicing client processes are transparent and articulated to the production team; as well as proactively ensuring that invoicing is done on-time and in an efficient manner.•Overseeing the timely communication and delivery of project status reporting (customized to clients’ needs).• Help the Country Manager with administrative tasks and managing the Medellin office (completing paperwork, handling complaints, financial responsibilities and personnel duties).
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Team LeaderAndovar Aug 2015 - Jan 2018Singapore, Singapore, SgTeam Leader of the sales representatives of Andovar's office in Medellin, helping with training by giving support to the team members on their everyday duties. I also handle a few administrative tasks on the office (completing paperwork, handling complaints, financial responsibilities and personnel duties).
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Business Development ManagerAndovar May 2014 - Jan 2018Singapore, Singapore, SgI am responsible for achieving sales and revenue goals for an assigned territory by developing, building, and strengthening long-term relationships with customers and partners. I have business development and deal making skills, including strategic consulting and needs assessment, identifying and driving new business opportunities, pricing negotiations and contract development.Andovar's range of services include:1) Translation & Localization2) Multilingual Desktop Publishing3) Audio and Video4) Language Technology5) Software Localization6) Gaming Localization7) eLearning Localization8) Mobile Apps LocalizationAndovar is a global provider of multilingual content solutions. We are a medium-sized company that is small enough to be agile and adaptable, yet big enough to handle projects of any size. While others try to automate everything and make localization a numbers game, Andovar creates customized solutions for each client to meet their needs and budgets. Andovar is employee-owned, and everyone has a stake in our clients’ success.
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Marketing ConsultantStrategic Outsourcing Solutions May 2013 - Nov 2013Medellin, Antioquia, CoArmar listas de contactos de acuerdo al perfil requerido por el cliente. Trabajo incluye tener un nivel de inglés hablado y escrito, ya que se realizan llamadas a empresas en USA.Conocimiento de estados, ciudades y nomenclatura de calles de USA. Búsqueda en internet, motores de búsqueda de empresas (Trackvia y Data Connect) y manejo de Excel a nivel usuario. -
Sales ManagerLa Casa Verde S.A Oct 2011 - Aug 2012Main activities and responsibilities: Responsible for customer care, book recommendations, knowledge of literature in general. Knowledge of library management processes, such as direct contact with distributors and book orders. Furthermore knowledge management cash, debit card transactions and credit recognition of tickets (dollars).
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EditorCentral S.A.C May 2011 - Jun 2011Main activities and responsibilities: Proofreading textbooks Editorial Planeta. I was responsible for editing and correction of the information provided in textbooks aimed at students of secondary education. In addition, I worked on the development of teacher's manuals of the texts, offering them a work platform in the classroom through participation exercises and presentation of the issues.
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Sales ManagerSbs Librería Internacional Perú Sep 2009 - Apr 2010Miraflores, Lima, PeMain activities and responsibilities: Knowledge of all materials necessary to provide accreditation of language examinations and any extra material needed to support language learning. Guidance to customers about the material most appropriate to their needs. -
Sales ManagerCafe Britt Jun 2007 - Jul 2008Barva, Heredia, CrMain activities and responsibilities: Customer service, informing store promotions to increase average ticket, cash management, recognition of banknotes (soles, dollars, Euros and traveler checks). Handling credit and debit cards. Fluency of spoken and written English at intermediate level. Management of Cimbali coffee machine for the preparation of different beverages. Also worked at the Britt Gift Shop at the Marriot Hotel at Miraflores.
Melissa Torres Skills
Melissa Torres Education Details
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Centrum PucpGeneral -
Eada Business SchoolGeneral
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Universidad Pontificia BolivarianaLiterature
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Universidad Pontificia BolivarianaLiterature
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Pontificia Universidad Católica Del PerúLinguistics And Literature
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Colegio San Antonio De Mujeres CallaoElementary And High School
Frequently Asked Questions about Melissa Torres
What company does Melissa Torres work for?
Melissa Torres works for Nimdzi Insights
What is Melissa Torres's role at the current company?
Melissa Torres's current role is VP Customer Success, Americas.
What is Melissa Torres's email address?
Melissa Torres's email address is me****@****var.com
What is Melissa Torres's direct phone number?
Melissa Torres's direct phone number is +57 4 58*****
What schools did Melissa Torres attend?
Melissa Torres attended Centrum Pucp, Eada Business School, Universidad Pontificia Bolivariana, Universidad Pontificia Bolivariana, Pontificia Universidad Católica Del Perú, Colegio San Antonio De Mujeres Callao.
What are some of Melissa Torres's interests?
Melissa Torres has interest in Animal Welfare, Education, Arts And Culture, Disaster And Humanitarian Relief.
What skills is Melissa Torres known for?
Melissa Torres has skills like English, Business Development, Translation, Research, Sales, Microsoft Office, Business Strategy, Customer Service, Spanish, Public Relations, E Learning, Training.
Who are Melissa Torres's colleagues?
Melissa Torres's colleagues are Isabel Romero Ruiz, Oscar Betancourt, Sarah Hickey, Angel López Rodríguez, Mohamed Rachada（穆海风）, Sára Krizsán, Arina Istomina.
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