Melissa Tottenham Email & Phone Number

Middletown, Delaware, United States

• Drives strategic direction and manages risks for largest customers, achieving company goals andexceeding expectations.
• Ensures on-time, within-budget completion of production aircraft program aspects by managingdependent projects.
• Supports dashboard reporting with daily updates on purchasing and customer orders for informeddecision-making.
• Leads weekly customer meetings to address urgent part needs, prioritize requests, and provideupdates and reporting.
• Collaborates with cross-functional operation leaders and vendors to plan and develop newinitiatives.
• Implements and maintains standards for production, quality, and customer service, drivingimprovements and upholding regulations.

Middletown, Delaware, United States (REMOTE)

• Served as the key contact for high-priority actions across the manufacturing supply chain,ensuring 100% on-time delivery of critical parts.
• Managed relationships with 35+ external suppliers and oversaw 300+ parts in internalmanufacturing to secure on-time deliveries.
• Identified and mitigated risks leading to repetitive delays on 50-100 monthly deliveries throughroot-cause analysis and recovery plans.
• Collaborated with manufacturing and Operations Management for shop floor control, resulting ina 7-8% annual improvement in production efficiency.
• Worked with Sourcing Manager and Engineering to reduce procurement delays by 20%,contributing to an increase in on-time delivery from 65% to 88%.
• Optimized work order processes, reducing manufacturing defects, minimizing scrap costs, andimproving delivery schedules.

Trumbull, Connecticut, United States

• Streamlined customer care for 50 Service Centers and Distributors, managing 28K transactionsannually for 2,900 global aircrafts, contributing to $6.5M in annual sales.
• Optimized multimillion-dollar inventories, maintaining min/max levels and price lists to reducecosts.
• Improved supply chain efficiency by accurately forecasting demands for 50 clients, both domesticand international.
• Worked closely with the Accounting Department to resolve billing disputes, manage credit notes,and issue debit memos for 50% of past-due accounts.
• Championed continuous-improvement initiatives through ACE and Six Sigma, leading to 100%customer satisfaction.

Trumbull, Connecticut, United States

• Oversaw creation of web connections for 20+ websites and acted as the main administratorhandling customer feedback.
• Reviewed subscriber contracts for compliance with NASD and NASDAQ rules, ensuring data integrity in CRM systems.
• Investigated and resolved customer entitlement and access issues for all web products andapplications.

Trumbull, Connecticut, United States

• Maintained master broker files and equity databases, ensuring synchronization betweenNASDAQ and customers.
• Coordinated connection/disconnection of market participants to internal systems with Fortune500 companies, monitoring trading activity for revenue capture.
• Managed monthly financial terminations to enhance compensation.