― Corporate HRM who held other HR roles; HR Consultant and HR Analyst― Partnered with senior level leader on company goals and initiatives.― Migrated, Trained and Managed the annual performance reviews project.― Approved payroll for the company and client accounts.― Partner with General Counselor on legal matters and process improvements― Changed clauses in company’s separation agreement and administered severances.― HR Consultant on client accounts; conducted sequence interviews and manager observations for Business Reviews. ― Managed and investigated all Employee Relations claims. Provided guidance to field operations and HRMs on how to handle employee relations in varies states.― Manage and approve all background checks for pre-employment.― Approved all terminations for corporate and the temporary staff in multiple states. ― Facilitated exit interviews.― Analyzed employee turnover and retention for process improvement and change― Provide guidance to HR team on various HR topics.

― Promoted to Regional HR Business Partner with a headcount of 1600― Partnered with leaders to address pertinent HR matters and support company goals.― Provided leadership to 9 direct reports in 3 states― Train leaders on federal and state laws, HR topics and company policy and guidelines.― Developed and implemented process improvement strategies ― Partnered with legal counsel on arbitration's and other legal matters.― Implemented a formal corrective action plan.― Designed, trained and implemented an Individual Development Plan.― Assumed key role in the Safety Leadership Committee and Culture Enhancement.― Implemented a third party vendor to increase accuracy of completed background checks.― Accounted for two successful DOL Wage and Labor Audits.― Implemented Light Duty Program.― Developed a formal process for contesting unemployment hence decreased claims by 20%― Decreased turnover by 12% over 3 states in under 6 months

Strategic Business Partner and Human Resources Generalist responsible for 650+ employees structured under Finance, Engineering/Construction, Government Affairs, and HR for HR.― Solid working experience in Recruiting, Benefits, Payroll, Employee Relations, etc.― Partnered with Talent Acquisition to identify candidates and promotions.― Facilitated orientations for new employees; processed new hire documentation.― Managed the DOT process for random drug and alcohol screening.― Analyzed salary ranges for career progression and ensured job titles met compensation standards.― Provide guidance to business leaders on corrective action planning.― Resolved 99% of Step 1 grievances within four Union locations.― Improved Employee Engagement survey scores by 44%.― Created, implemented, and facilitated the first Career Workshop for Supply Chain employees.― Coached management on Performance Management by identifying and maximizing human capital.― Created, implemented, and managed Career Progression Plans for two business units.― Managed payroll processes; researched and resolved payroll discrepancies.― Facilitated” Lunch and Learn” trainings on various Human Resource topics.― Developed and implemented an Electronic Usage Policy.― Collaborated with Security to conduct investigation regarding fraud, theft, and policy violations.

Job Responsibilities:• Provide excellent customer service to Human Resource field, managers and employees• Manage the call, cases and email volume on a daily basis. Fill in as co-email captain when needed. • Answer questions on varies Human Resource policies, procedures and programs and Information Technology topics.• Handle ESS/MSS system related escalated inquires. • Exhibits a high first call resolution.• Achieves 95 percentile or better on monthly Quality Monitoring reviews• Create and reset employees’ Performance Management documents• Research new hire provisioning in Active Directory• Supported the Communications department on creating templates for Knowledgebase (change in pay, new hires, rehires, performance management, change in start dates)• Partner with HR Consultants and Subject Matter Experts to resolve escalated cases• Business partner to SMEs in specific HR areas • Senior Specialist to existing specialists and new specialists (help them to troubleshoot and problem solve).• Facilitated knowledge transfer of new issues, resolutions and trends to the team • Provide assistance to HR Shared Service for employment verification and child support cases• Responsible for the volume of BMS-Remedy system. Convert tickets to Answer Key Cases and resolve them.• Previously on the Payroll Specialist Team which resolved payroll inquires and escalated off cycle request• Currently on the Generalist team which handles all questions related to the human resource scope topics (Performance Management, eRecruiting, LSO, SAP, OM, Payroll, Time entry, LOA, Benefits, SAP system, Employee Relations errors etc.).

Senior Benefits Specialist Job Responsibilities:• Conducted Benefits Orientations with new hires, transferred employees and employees that are electing benefits for the first time. Answering phones calls in regards to benefits questions. Created termination letters, entered the set- up in JD Edwards and handling of COBRA payments. Updated the JD Edwards system with benefit elections, 401K elections, DBA entries, dependent information, beneficiary data and new addresses. Created letters for employees with a Qualifying Status change. Contacted vendors in regards to eligibility issues. Retiree Administration focused on updating Excel spreadsheets, assigning cases to other Senior Benefits Specialist, address updates, carrier issues and pension concerns.

• Achievements: Promoted from a Temporary Employee to an Associate to Specialist Client Projects: Northrop Grumman and Prudential• Northrop Grumman, responsibilities included:• Worked on Health Care and Dependent Care Flexible Spending Account Reports. Worked on COBRA spreadsheets, queue and correct termination dates. Trained new team members. Main contact for responding to new participants that have active health and welfare questions. Managed inquiries from healthcare carriers on eligibility verifications. Distributed health and welfare aged and current cases to team. Ensured representatives completed assigned cases by designated daily deadline. Oversaw status on overdue callback cases and sent a daily e-mail reminder to each representative. Provided "red-carpet" treatment to executive participants (was assigned this role based on excellent customer service skills).Worked with EOI, Spouse Life insurance and Dependent Eligibility Reports• Managed Northrop Grumman Mailbox, responsibilities included:• Dispersed participant e-mails to team• Research participant SSN in the database to create case• Create a case for each e-mail and assign sub-cases to a representative from Health and Welfare and/or the Define Benefit• Maintain a spreadsheet to track that each case is responded to within 24 hours and follow up with appropriate representative• Assisted participants on defined benefit (pension) questions and applications.• Conducted on- the- job training for new temporary employees by supervising live calls.• Entered health and welfare elections for active and retired participants into website and/or health and welfare module. Created participant cases and sub-cases. Prudential responsibilities:• Answering calls on benefits questions and data entry.