Melissa Villalobos Email & Phone Number

Costa Rica

•ArcSight SIEM 1st level analyst. Working as part of the Security Operations Center. Identify security threats, track their source and intended target, and compile research and recommendations to mitigate their effects.•Symantec Data Loss Prevention (DLP), Data at rest. Console administration and maintenance including DLP upgrades as required in 6 Data Loss Prevention servers.• Configured and maintained policies and scans on the DLP System to identify confidential information, such as Personally Identifiable Information (PII) and Intellectual Property (IP) to take remediation actions.

Costa Rica

• Promoted to SIEM Analyst - Data Loss Prevention Support due to performance, after being hired as Tech Support Agent and M&C Third Level Support Agent.•Provided technical support for messaging and collaboration technologies like MS Exchange, Blackberry, Lync, Symantec Message Labs (Spam management).•Documented and tested patching process for several Windows servers (MS Exchange, Blackberry). Coordinated patching schedule in production servers following change management process.•Symantec Enterprise Vault POC, helped with implementation and migration from previous system (IAP). Configuration and maintenance of EV. Successfully managed legal hold requests for important global company. Provided training to team members. Direct contact with customer, assist according to their needs.•ITIL processes Incident Management, Change Management and Problem Management.

Costa Rica

•Call center Technical Support Agent, assist remote users with hardware, software and connectivity issues.

Licentiate Degree, Information Security

Bachelor'S Degree, Systems Engineering