Manager Iii, Client Success Service Hub
CurrentLeads a team that ensures our clients receive exceptional service and support throughout their journey with us. Focused driving client satisfaction, loyalty, and long-term success by fostering strong relationships and delivering on Unum’s commitment to exceptional service.Key Responsibilities: • Leads and Develops a High-Performing Team: Manages and mentors a team of client success professionals, ensuring alignment with company goals and fostering a collaborative environment that encourages growth and excellence. • Drives Client Engagement: Works directly with clients to understand their unique needs and provides tailored solutions, optimizing their experience with our products and services. • Ensures Service Excellence: Develops and implements best practices and processes that ensure efficiency, consistency, and quality in client interactions. • Collaborates Cross-Functionally: Partners with internal teams, including Sales, Product, and Operations, to address client needs and ensure a seamless client journey. • Monitors Metrics and Outcomes: Tracks client success metrics to measure satisfaction and retention, identifying and implementing improvements where necessary.
