Leads a team that ensures our clients receive exceptional service and support throughout their journey with us. Focused driving client satisfaction, loyalty, and long-term success by fostering strong relationships and delivering on Unum’s commitment to exceptional service.Key Responsibilities: • Leads and Develops a High-Performing Team: Manages and mentors a team of client success professionals, ensuring alignment with company goals and fostering a collaborative environment that encourages growth and excellence. • Drives Client Engagement: Works directly with clients to understand their unique needs and provides tailored solutions, optimizing their experience with our products and services. • Ensures Service Excellence: Develops and implements best practices and processes that ensure efficiency, consistency, and quality in client interactions. • Collaborates Cross-Functionally: Partners with internal teams, including Sales, Product, and Operations, to address client needs and ensure a seamless client journey. • Monitors Metrics and Outcomes: Tracks client success metrics to measure satisfaction and retention, identifying and implementing improvements where necessary.

Orchestrated the management of a diverse team of 59 personnel, ensuring the smooth execution of daily operational directives from executive leaders for the U.S. Air Force's largest combat F-16 organization.

Directed the largest division within the Air Combat Command (ACC), overseeing 540 team members and providing strategic guidance to leadership team.

Supervised a team of 140 personnel across 3 different career specialties within the Fabrication Department, overseeing 12K repairs, 5K inspections, and engineering dispositions, resulting in a 97% quality assurance average for 3 consecutive quarters.

Provided logistical support for 3K personnel across 14 military bases and 3 joint military divisions, overseeing maintenance and support for 29 different weapons systems valued at $27B.

Managed a team of 1.1K personnel overseeing 24 Air Mobility Command (AMC) flying teams and 1.2K Mobility Air Force (MAF) aircraft valued at $104B, ensuring operational readiness and efficiency.

Managed the central tool kit for 3 work centers, issuing 200K items in support of 2.7K short missions totaling 4.2K flying hours, crucial for achieving the initial operational capability of the F-35 aircraft.