Melissa Vito Email & Phone Number

Richardson, Texas, US

Responsible for the success and lifetime value of RealPage strategic and institutional customers, enabling them to effectively leverage the full platform and partner on strategic initiatives

• Reported to CEO. Successfully led all digital code delivery including product management, user experience/design and development, optimizing the performance of a 250+ member global team driving ongoing transformation.
• Consolidated five previously siloed Digital Development teams to unify all digital development operations and projects. Improved productivity, while cutting related expenses by over $3M to strengthen bottom-line results.
• Initiated transformation of the digital development portfolio from 11 disparate legacy apps to a dynamic set of digital experiences utilizing a shared technology stack and a component-based architecture.
• Established the Strategic Business Office to improve strategic planning and communications capabilities. This bridged a gap between company strategic objectives and staff buy-in, increasing engagement by over 10%.
• Built, trained, and empowered the success of a skilled Technology Change Management team. The group achieved a 30% improvement in strategic initiative readiness and adoption.
• Identified the need and launched a Continuous Improvement & Innovation Center to deepen employee involvement in driving impactful business changes, further strengthening staff engagement.

Austin, Texas, US

• Reported to VP, Global License Management Services. Served as the guiding force behind a global team that designed and rolled-out value-added services to enable the License Management organization to better meet the.
• Developed strategy, processes, tools and team to enable 400 license management employees to deliver value-added Cloud services to current and prospective Cloud customers.
• Collaborated with Oracle Development teams to ensure consistent capture and sharing of usage data with customers and provided customer licensing feedback to development for continuous improvement of Cloud usage.

Austin, Texas, US

• Reported to VP, Worldwide Alliances & Channels, Business Operations. Directed 110+ member global team, supported 22K+ global partners impacting $6B+ in revenue annually. Drove significant improvements across all areas.
• Improved scalability by improving partner self-service, reducing service agent direct engagement by 52% globally.
• Significantly improved request processing velocity by 187% by streamlining processes and eliminating friction points.
• Increased average transactions per rep by 39% through improved documentation, training and establishing a referenceable knowledge repository.

Austin, Texas, US

• Reported to GVP, Outbound Product Management. Served as a driving force behind adoption of company’s industry-leading cloud application portfolio, executing initiatives that made a powerful impact on Product Strategy.
• Contributed to 20% growth in Cloud Applications customer base by creating and maintaining customer success stories program and tool leveraged by sales teams to convey positive impact services.
• Scaled the customer stories creation and publication by 300% year over year by streamlining the process and automating the story delivery.
• Increased global usage of the Cloud customer stories in first year 5000% via weekly global blog communications, training sessions, and stakeholder updates.

Austin, Texas, US

• Led a team of 15 Post-Sale Customer Success Managers in the management and strategic growth of financial services, insurance, life sciences, media and entertainment, manufacturing, and technology customers. Accountable.
• Grew support revenue by 12% across all accounts and became the “voice of the customer,” ensuring all internal product strategies and support decisions were guided by the needs of customers, substantially growing product.
• Oracle Pacesetter Support Excellence Award, 2011.

Austin, Texas, US

• Directed delivery for the largest enterprise accounts. Achieved revenue growth of 27% through proactive account management, risk mitigation and promotion of service and solution offerings to meet the IT needs of the.
• Managed on-time and on-budget tactical implementations of eight On Demand hosted and managed applications and SaaS offerings for strategic accounts.
• Ensured contracted support delivery of critical system administration tasks working closely with On Demand Service Center, Sales, and Consulting.

US

Director, Direct SalesLed Direct Sales for a 15,000 case family owned winery in the Napa Valley. Managed a staff to drive sales through the multiple revenue channels. Implemented an incentive program for the staff to exceed monthly targets resulting in a 996% increase in net income from direct sales in a single year.

Pleasanton, CA, US

Program managed the successful merger of PeopleSoft and J.D. Edwards, the top corporate priority at the time. Worked closely with executives from both companies to coordinate activities, track progress, identify potential issues and inter-dependencies and ensure a rapid global integration within a six-month timeline.