Melissa Powell Email and Phone Number

Administered Rafter benefits programs, including health insurance, retirement plans, and additional company perks.Served as a liaison between Rafters and benefit providers, resolving inquiries and issues.Assisted with benefits enrollment, changes, and escalated claims inquiries to brokers and third-party administrators (TPA).Collaborated with business partners to communicate benefit updates and changes to employees.Maintained accurate and up-to-date employee records and P&C databases, ensuring data integrity.Generated reports and analyzed P&C data to provide actionable insights for decision-making.Ensured compliance with data protection regulations and internal security policies.Collaborated with other departments to gather P&C-related metrics for reporting and analysis.Analyzed benefit utilization data and gathered Rafter feedback to assess program effectiveness, recommending improvements where necessary.Maintained accurate records of benefit enrollments, contribution amounts, and beneficiary designations.Stayed current on regulatory changes and industry trends affecting employee benefits.

Facilitated seamless onboarding for new hires, ensuring a smooth transition and an exceptional new hire experience.Coordinated orientation sessions and prepared comprehensive onboarding materials.Ensured timely completion of paperwork and compliance requirements, including tax forms, I-9s, and security clearance submissions.Acted as the primary point of contact for new hires, addressing inquiries and providing support throughout the onboarding process.Collected feedback from new hires and managers to continuously improve the onboarding experience and identify areas for process enhancement.Ensured compliance with data protection regulations and internal security policies.Collaborated with other departments to gather P&C-related metrics for reporting and analysis.Supported audits and compliance reviews, ensuring adherence to labor laws and internal policies.

Manage the full lifecycle of job postings across various platforms to attract top talent.Oversee requisition management, ensuring timely approval and processing of new roles.Coordinate and schedule interviews between candidates and hiring teams, ensuring smooth communication.Respond to job applicants promptly, providing status updates and answering queries.Maintain accurate and timely data entry in Lever (or other ATS systems).Prepare and issue offer letters, ensuring compliance with company policies.Ensure a seamless transition from hiring to onboarding by collaborating with the onboarding team.Facilitate new employee orientation, ensuring an engaging and informative start to the company.Create and manage electronic employee files, ensuring organization and compliance with company protocols.Update and maintain onboarding/offboarding records in HRIS systems.Serve as a liaison for HRIS system operations, auditing data, making corrections, and managing accrual modifications.Assist with open enrollment and provide guidance on company benefits to employees.Review and process employment verification requests in a timely and accurate manner.Respond to HR-related inquiries and concerns, providing solutions and escalating when necessary.Handle sensitive and confidential employee information with discretion and integrity.

Provide expert guidance to clients on benefit plan options, enrollment processes, and eligibility.Assist clients in navigating benefits programs, answering inquiries, and resolving issues related to claims, coverage, and plan details.Support the claims process by helping clients submit, track, and resolve issues with insurance claims.Ensure timely resolution of claims disputes and act as a liaison between clients and insurance providers.Educate clients on benefits utilization, helping them maximize their plan offerings and understand key features.Coordinate with insurance carriers and vendors to address issues, process changes, and verify claims accuracy.Stay up to date with changes in benefits regulations (e.g., ACA, HIPAA) and ensure client compliance.Review and troubleshoot benefits-related concerns to provide clear and accurate solutions.Track and report on claims trends and client satisfaction to recommend improvements and process enhancements.

Troubleshoot and resolve complex technical issues, including handling escalated cases from Tier 1 advisors.Take ownership of escalated customer issues, ensuring timely and effective resolution and providing a high level of service.Build strong customer relationships by delivering personalized support, creating loyalty, and driving repeat business.Mentor and coach junior advisors, sharing product knowledge and best practices to enhance team performance.Maintain up-to-date knowledge of new products, software updates, and Apple services to provide accurate and timely support.Handle sensitive customer data with confidentiality and adhere to Apple’s privacy and security policies.Drive customer satisfaction and retention by delivering quick, efficient solutions and following up on outstanding issues.

Troubleshoot and resolve complex technical issues, escalating cases when necessary to higher-level support.Build strong customer relationships by delivering personalized support, creating loyalty, and driving repeat business.Mentor and coach junior advisors, sharing product knowledge and best practices to enhance team performance.Maintain up-to-date knowledge of new products, software updates, and Apple services to provide accurate and timely support.Handle sensitive customer data with confidentiality and adhere to Apple’s privacy and security policies.Drive customer satisfaction and retention by delivering quick, efficient solutions and following up on outstanding issues.