Melissa Westbrook

Melissa Westbrook Email and Phone Number

Operations Specialist | Experience in organizational efficiency, strategic planning and business process design. @ City of Las Cruces
united states
Melissa Westbrook's Location
Las Cruces, New Mexico, United States, United States
About Melissa Westbrook

I have always had a passion for organization and operational efficiency. My 15+ years of experience demonstrate the high demand for smart business process design and stakeholder buy-in. In my current role at Increase Technologies, I have collaborated with the leadership team to streamline all aspects of day-to-day operations within the small tech consulting firm.At previous roles in my career, including most recently at Peak Objective, where I was part of the 5-person leadership team, I have worked in various capacities but always towards the same goal: collect data, find out what isn't working, and develop a plan to get back on track. Typically through financial metric analysis, customer feedback loops, employee training initiatives, etc. I enjoy managing these pieces of data in an organized way utilizing dashboards, spreadsheets and formal presentations when necessary.I also enjoy SUP'ing at remote locations all throughout the West, and it has quickly become a favorite hobby. If we bump into each other outside of work, I'm most likely on my way there or to my favorite camping spot with my teardrop camper. I'm also a practicing home-barista, so I'm always excited to meet over a cup of coffee at the local café. If you'd like to get in touch, you can message me anytime here through LI or at mswestbrook@live.com.

Melissa Westbrook's Current Company Details
City of Las Cruces

City Of Las Cruces

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Operations Specialist | Experience in organizational efficiency, strategic planning and business process design.
united states
Employees:
527
Melissa Westbrook Work Experience Details
  • City Of Las Cruces
    Senior Office Manager
    City Of Las Cruces Dec 2023 - Present
    United States
    Manage day-to-day operations for 300+ staff, short-term and long-term planning, Advisory Board administration, plan training and education opportunities, manage communications among leadership teams and key decision-makers, develop team cohesion within multicultural environment, collaborate within larger organization with stakeholders, aid in advanced customer service and relationship management to customers and vendors
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  • Increase Technologies, Inc.
    Business Operations Specialist
    Increase Technologies, Inc. Aug 2009 - Present
    Kalispell, Mt
    Managed all operational aspects of a small tech consulting firm, including fiscal analytics, contractor management, strategic planning, and operational tasks. Collaborated with numerous vendors and clients to ensure the integrity of the project schedule while also able to automate processes to improve operational efficiency & timeliness. Orchestrated the preparation, presentation, and monitoring of project budgets and milestones, ensuring on-time delivery of key milestones and cost-effective execution; instituted process improvements, saving 15 hours per week for the team.
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  • Peak Objective
    Business Operations Manager
    Peak Objective Jun 2022 - Apr 2023
    Hamilton, Mt
    Supported the CEO and executive team in all areas of organizational operations within a family of 4 businesses. Lead the implementation and integration of EOS to develop and mature existing internal management infrastructure. Developed process documentation, fiscal reporting and KPI analysis processes for consistent metric recording. Coordinated with the executive leadership team while acting as COO to drive internal planning, assessment, and adoption of fiscal and operational goals.
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  • The Stock Farm Club
    Business Operations Consultant
    The Stock Farm Club Sep 2015 - Dec 2021
    Hamilton, Mt
    Role 1: Member Services & ConciergeActed as first point of contact for all member and employee interactions while providing first-class customer service and local area knowledge. Enhanced the use of proprietary Club software to better meet the needs of staff and members. Restructured marketing and member-facing materials to communicate uniform brand experience. Assisted various departments with constructing virtual and paper training programs to foster professional growth among employees, empowering them to succeed in delivering the core values and mission of the organization.Role 2: Operations ConsultantCollaborated directly with the executive team to streamline the Member experience at a 500+ Member private club. Implemented annual marketing and communication plan (via email, website, app) ensuring consistent Member communication. Through training staff, identified and resolved operational gaps leading to the maximization of interdepartmental communication and efficiency. Created and presented Member feedback analytics to managing departments and Board directly impacting annual planning and budget decisions.
  • Billy Baldwin Studio
    Facilitator
    Billy Baldwin Studio Aug 2017 - Jan 2019
    Rumson, Nj (Remote)
    Facilitated end-to-end logistics, administrative, and marketing operations under direct leadershipof the Owner & President, driving seamless coordination and achieving a 20% increase in customersatisfaction ratings. Audited and maintained a large (5000+) contact database, creating a robust source ofclient interaction. Introduced, presented, and executed annual marketing program (website, email, post), specifically relating to retail and wholesale clients. Built strong relationships with internal team & external vendors to identify and communicate the brand identity and encourage brand cohesion, leading to increased employee/vendor buy-in and better quality craftsmanship.
  • Nonprofit Megaphone
    Sales Team Assistant
    Nonprofit Megaphone Jul 2018 - Oct 2018
    Assisted 2-3 person business development team with administrative tasks, including managing Salesforce and organizing customer interactions, resulting in an increase in efficiency and accuracy of customer information along with decreasing time spent on administrative tasks by business development team members.
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  • Ifs (Formerly Known As Clevest Solutions)
    Project Coordinator
    Ifs (Formerly Known As Clevest Solutions) Oct 2009 - Jul 2013
    Vancouver, Canada Area
    Established & implemented international logistics management process and supported the Operations Director in administrative and budgetary roles. Created logistics infrastructure for procurement of hardware for 100+ customers internationally, decreasing shipping costs and delays. Oversaw analysis of monthly/annual project budgets for 12-20 projects monthly (10-15 project managers) to determine revenue projections and stagnation points. Increased logistics and budgetary visibility, providing 10-15 project managers with a KPI-based interface reducing lag time and boosting inter-department collaboration.
  • Vsi Meter Services
    Customer Service Specialist
    Vsi Meter Services Jan 2008 - Aug 2008
    Aston, Pennsylvania, United States
    Collaborated with 5-10 team members in defining and implementing procedures to boost customer service through enhanced operational practices including addressing and resolving customer inquiries. Partnered with all levels of management in providing world-class service. Provided quality administrative support ranging from managing high-volume inbound/outbound calls to maintaining database and documenting interactions.
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  • Pro'S Consulting Group
    Office Manager
    Pro'S Consulting Group Mar 2006 - Nov 2007
    Perkasie, Pennsylvania, United States
    Planned and implemented marketing strategies for a team of 1-3 Realtors. Organized systems to handle and maintain 3000+ client database, including inquires and contact tracking. Developed and implemented infrastructure to more quickly connect clients to Realtors, ensuring faster customer satisfaction as well as an annual (20-30 pieces/year, including email, post and newsletters) marketing plan following KW Best Practices.
  • United Security Assurance Company Of Pennsylvania
    Business Development Assistant
    United Security Assurance Company Of Pennsylvania Aug 2000 - May 2004
    Souderton, Pennsylvania, United States
    Collaborated with management and sales team to develop and streamline document library, inventory and shipping processes, substantially improving customer service while reducing operating costs. Maintained national customer database, and national sales database, including contact tracking.
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Melissa Westbrook Education Details

Frequently Asked Questions about Melissa Westbrook

What company does Melissa Westbrook work for?

Melissa Westbrook works for City Of Las Cruces

What is Melissa Westbrook's role at the current company?

Melissa Westbrook's current role is Operations Specialist | Experience in organizational efficiency, strategic planning and business process design..

What schools did Melissa Westbrook attend?

Melissa Westbrook attended Fox School Of Business At Temple University, Montgomery County Community College.

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