Melissa Wurst Email & Phone Number

President of an ISO Certified 9001:2008 and HIPAA/HITECH Compliant International Business Consulting and professional language translation firm with a Health Literacy Division for English communications. Vertical specializations include healthcare/pharma, technical and marketing. Particular emphasis on helping corporations and LSPs with Localization Maturity. The only LSP (Language Service Provider) in the Localization Industry to follow Baldrige for Performance Excellence. Excelling in Translation Management and helping clients obtain process efficiency. Globalization Readiness Audit self-assessment tool and Process Measurement System with metrics in a Balanced Scorecard Framework offered for organizations on a path to implementing Global Communications.A separate division in Health Literacy Writing complements our vertical expertise and passion in Healthcare communications. Plain Language/Health Literacy Writing and grade level modifications for Medicare/Medicaid English materials for multiple clients working to affect behavioral outcomes. Providing Health Literacy and Cultural Competency Awareness Training. Experience in linguistics, education and cultures for 25 years. Service with the U.S. Peace Corps and an community volunteer.Past Chair and current member of Siteman Cancer Center Patient and Advisory CommitteeBoard Member of BJC Hospital System's patient safety and quality committesPatient Advocacy with HoMERUn, a national advisory team in healthcareBoard Member of IRB bringing the patient voice to clinical trialsPCORI AmbassaorPassionate about making the world a better place and having better health outcomesWorking with clients on Process Measurement, metrics for an effective multilingual communication strategy and understanding of Risks/Rewards in an organization's global maturation.Certified Examiner for MQA (Missouri Malcolm Baldrige Quality Award).Collector of research on cultural learning and health literacy to share with clients. Connector of people - always listening and connecting people with others to help them grow in business or personally.

Listed skills include Translation, Multilingual, Localization, Management, and 25 others.