Centrical provides an employee-centric success platform that holistically navigates employees, turn-by-turn, to success. Using actionable KPIs, deep gamification, personalized microlearning, collaboration tools, and augmented coaching, Centrical puts the employee at the center of business success. With Centrical, employees succeed and grow, and businesses perform their best.

Salesforce User Engagement / Change Management Strategy: Global financial services institution• Developed and delivered user engagement strategy to support agile Salesforce implementation and improve global platform adoption across 2,000 sales and account development specialists• Designed and published executive-level communications to convey strategic priorities to 10,000+ employees and provide transparency for a $400M commercial investment portfolioOrganization Design: Global pharmaceutical corporation• Delivered future state operating model design to consolidate four legacy groups into one coherent organization while identifying $5M (10%) in cost savings• Conducted the structural redesign of a 400-employee organization to in a highly innovative analytics team with forward-looking capabilitiesProject Management: Global payments leader• Designed and implemented a multi-national governance structure to facilitate the global launch of an innovative consumer credit and loan solutions platform• Managed go-live readiness of an enterprise-wide agile product development program across a dozen work streams in North America and Europe• Operated 3 online merchants and managed a pilot budget of $800,000 to support product testing and manage end-to-end retail and supply chain processes, including vendor sourcing, process engineering, and cost optimization

Melissa is a G-1 Level Krav Maga Instructor. She joined Krav Maga Experts in 2014 and completed her Instructor’s Course in 2016. Melissa’s passion for fitness and self-empowerment drives her to continue learning, training, and teaching the principles of Krav Maga to men, women, and youth.