Melissa Thayer Email & Phone Number

Conducts billing, accounts receivable, and reconciliation tasks, leveraging knowledge of business systems and their connection to invoicing and collections to address outstanding aging balances.Consistently follows up on pending issues, collaborating with other departments to resolve them, and escalating accounts nearing delinquency.Establishes strong working relationships with external customers based on integrity and accountability.Establishes productive partnerships with internal departments.Assesses and decides on retroactive enrollment requests and resolves discrepancies in applications, while tracking and reporting their status.

Provided homeschool education including curriculum selection, implementation, and educational support. Created an educational space that fostered the desire to learn and explore new ideas.Utilized resources both online and in print format to supplement lessons and encourage further interest in subject matter.Tracked student performance and adjusted lesson plans to ensure education goals were met.

Alpine, Utah, United States

Assisted elementary aged students individually and small groups in the subjects of Math and Reading by utilizing online learning programs and handouts depending on student needs. Conducted reading assessments to evaluate student growth.Assisted teachers and faculty in transition to on-line education due to COVID-19.

Boise, Idaho, United States

Calculated costs and made recommendations in regards to reductions in force across City departments. Successfully coordinated early retirement option to reduce impact of employee layoff. Analyzed final decisions to ensure avoidance of disparate impact.Collected internal and external personnel information, classification and compensation, and performed analysis related to trends, issues, and problems in support of the City's workforce planning goals. Evaluated data and made recommendations related to succession planning, retention programs, changes to compensation and benefit programs, retirement incentives, recruiting, outsourcing, and other programs as needed.Participated in the training of employees on human resource systems, integrated databases, uploaded historical data, validated data, and worked with appropriate resources to troubleshoot problems and resolve issues. Assisted in the development and implementation of job description revisions City wide.

Boise, Idaho, United States

Performed administrative support in the planning, organizing, and administration of City benefit and personnel processes. Created and maintained personnel and benefits files in a manner that ensured accuracy and confidentiality of employee information.Performed new employee orientation to ensure smooth transition of the onboarding process for new employees.Processed changes pertaining to life and health insurance, beneficiaries, dependent status, career ladder status, etc. and ensured compliance with applicable statutes, regulations, and union contracts. Acted as liaison between external agencies and employees, such as insurance providers, and the Public Employee Retirement System of Idaho (PERSI).Ensured timely compliance of COBRA administration.Preprocessed employee status changes related to new hires, job changes, and separations.Monitored compliance and verified eligibility with Family and Medical Leave (FMLA).

Boise, Idaho, United States

Maintained a well-organized office while providing office support to the Investment Representative. Processed timely deposits into accounts to ensure clients are able to take advantage of current market conditions. Provided exceptional customer service while building one-on-one relationships with customers and prospective clients with the intention of growing the business. Compiled investment related information for Investment Representative. Ensured that the Securities and Exchange Commission's regulations and Edward Jones polices are complied with. Coordinated and developed marketing materials that are directed toward individual investment needs. Researched amount invested, cost basis, and account transactions to ensure clients have an accurate representation of their investments.

Boise, Idaho, United States

Assisted in the development and facilitation of training programs for the Boise State University Fall 2003 Training Schedule, including arranging for Human Resource and other topic experts, introducing sessions and presenters, and assessing session evaluations. Marketed and created interest in BSU's "Let's Talk" program. Arranged for meeting space and organized logistics to meet the needs of speakers and participants. Critiqued both online and handout materials for accuracy and effectiveness to best meet participants' information needs. Assisted in the development of the university's New Employee Orientation Program.

Maintained current address profiles in the Prologue and PeopleSoft databases. Trained new employees on office procedures and database functions. Performed event planning, organizing and setup tasks. Processed payment transactions. Performed front office work including transferring phone calls as well as giving directions to walk-in traffic. Generated bulk mailings. Organized and created files. Maintained and created RSVP lists. Communicated with board members by phone, e-mail, and in person. Performed miscellaneous duties as needed.