Melissa Z. work email
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Melissa Z. personal email
Propelling Teams Through Behavioral Science with Proven Impact and ReachI help companies bring people to adopt technology responsibly, from learning how to use complex medical devices, joining the internet for the first time, or embracing the use of artificial intelligence, or AI.Devoted to designing and advocating for those most vulnerable and providing methodological direction in ambiguous situations, I consistently lead complex, high-impact, multidisciplinary teams through rigorous research ranging from zero-to-one projects to tackling well-established products. Together, we redesign hardware, make software interfaces more intuitive, create or improve existing services, and craft a more holistic and optimized end-to-end experience for customers through all touch points. Most importantly, I help teams prioritize by making sure they are asking the right questions to unblock barriers and make sure their users keep coming back.Feel free to book some time with me here to discuss: https://tidycal.com/melissazSpecialties: design leadership, user-centered design, global research, project management, design strategy, next billion users, digital literacy, accessibility
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Head Of InnovationHippo RollerChicago, Il, Us
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Principal Ux Researcher And StrategistFacebook Jan 2016 - Jan 2023Design leader advocating for users by helping executive stakeholders understand and internalize research findings to help connect the world and design for people with little to no digital skills worldwide as a means to democratize information and build stronger communities regardless of whether or not people use our platforms. -
Lead User Experience SpecialistGfk User Centric Apr 2011 - Dec 2015Marched alongside passionate team members armed with the knowledge that experience matters. Minimal oversight was needed to identify actionable, impactful ways to improve the user's experience with B2B and B2C companies in industries such as automotive, mobile, healthcare, government, education, and consumer goods to help people use client products successfully and enjoyably.
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User Experience Researcher / ConsultantDesign With Research (Formerly Mczdesigns) Jan 2006 - Apr 2011Fueled by passion to help others, I continue to work on projects that allow me to combine two of my greatest passions (People + Thoughtful Design), even in my spare time.My portfolio includes various pursuits such as :- Worked with engineers to address water and sanitation needs for a village outside of Quito, Ecuador- Improved user interfaces and systems for medication management with relevant hardware and software- Created safer UIs to reduce emergency response time for a juvenile rehabilitation facility- Took on one additional project recently to redesign the entire digital literacy curriculum for residents of California with low digital literacy during the pandemic to ensure they could access the internet safely and confidently
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Human Factors SpecialistWiklund Research And Design Jan 2011 - Mar 2011Supported with planning, recruiting, conducting, and reporting usability tests for complex medical products pending FDA approval. Projects ranged from 21-day web-based usability tests to comprehensive, in-person testing sessions with representative end-users which lasted anywhere from one to four hours for each participant.
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Design Research LeadProject H Design Mar 2010 - Mar 2011Project H is comprised of professionals with design initiatives for Humanity, Habitats, Health, and Happiness, connecting the power of design with those who need it most and in places where it can make a lasting difference.As the research lead in the Chicago area working on addressing the needs of our homeless youths, it was my responsibility to work with the team to develop and execute research plans to identify new solutions to explore.
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Msd Candidate, Industrial DesignArizona State University Jan 2006 - May 2010Tempe, Az, UsWorked with different disciplines to solve real world problems in order to learn their various perspectives, which resulted in more comprehensive insights. -
User Experience Researcher / ConsultantArizona State University Jan 2007 - May 2009Tempe, Az, UsAs a key component in the Applied Research Collaborative studio, I had the opportunity to work with students from architecture, construction, graphic design, and interior design in order to complete projects from ideation to completion, which included :- Helping architects develop a deployable health care facility that could withstand arid regions such as subsaharan Africa by testing it in Phoenix, Arizona- Providing clear direction based on analyzing human behavior and data to retrofit an outdated nursing building to reemerge as an innovative global institute of sustainabilityAs a consultant, the insights resulting from rapid ethnography, surveys, and interviews helped to inform design decisions every step of the way.
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Lead Quantitative ResearcherStar Of Hope Jan 2004 - Dec 2005Promoted after outstanding performance and invaluable insight as research coordinator. Ensured SAMHSA grant demands were being met or exceeded. Implemented a holistic approach to client research utilizing excellent interpersonal skills which resulted in a 47% increase in follow up rates in less than 6 months. Gained extensive quantitative research experience interacting with over 400 clients while acquiring incredibly sensitive private data face to face ranging from recent drug use to sexual activity types, while ensuring participants were not only comfortable and forthcoming, but also willing to return each month.
Melissa Z. Education Details
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Arizona State UniversityIndustrial Design -
University Of HoustonPsychology
Frequently Asked Questions about Melissa Z.
What company does Melissa Z. work for?
Melissa Z. works for Hippo Roller
What is Melissa Z.'s role at the current company?
Melissa Z.'s current role is Head of Innovation.
What is Melissa Z.'s email address?
Melissa Z.'s email address is me****@****ook.com
What schools did Melissa Z. attend?
Melissa Z. attended Arizona State University, University Of Houston.
Who are Melissa Z.'s colleagues?
Melissa Z.'s colleagues are Gregory Gibbs, Sheila Downey, Warrick Gibbs, Grant Gibbs.
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