Melissa Zuber Email & Phone Number

Fishers, Indiana, United States

Office Administrator, Communication and Administration:*Manages the Information Center. Acting as the point of contact among executives, employees, and other external partners*Assists in the coordination of General Board Meetings*Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters*Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary*Organize and keep all digital files up to date*Prepare monthly expense reports*Act as an office manager by keeping up with office supply inventory* Manage website posting of jobs for Wesleyan churches*Assisting with office events, communications, and mailings. Coordinate events within the division and professional development for the team*Assists in the management of SharePoint sites for subsidiary groups*Respond to archives' research requests and add resources to the archives' web pageDatabase Administrator:*Service database accounts including the creation of new roles and/or additions to existing roles in Salesforce community portal*Providing assistance to customers in resolving issues by communicating with other departments within the company as needed*Maintaining and updating data in the CRM system to ensure accurate records of customer information*Creating training materials for new community users*Developing reports that track activity over time *Providing support to customers by answering questions and resolving problems regarding annual reports*Work with IT and Salesforce.com and other 3rd party vendors to maintain smooth operation and performance of the platform

Fishers, Indiana, United States

Office Assistant, Communications & Administration:*Answering and directing calls. *Responding to questions about headquarters' offices and tenant locations. *Website posting of jobs for Wesleyan churches. *Assisting with office events, communications, and mailings, cataloging business records. *Respond to archives' research requests and add resources to the archives' web page.Database Administrator:*Service database accounts including the creation of new roles and/or additions to existing roles in Salesforce community portal*Providing assistance to customers in resolving issues by communicating with other departments within the company as needed*Maintaining and updating data in the CRM system to ensure accurate records of customer information*Creating training materials for new community users*Developing reports that track activity over time *Providing support to customers by answering questions and resolving problems regarding annual reports*Work with IT and Salesforce.com and other 3rd party vendors to maintain smooth operation and performance of the platform

Fishers, Indiana, United States

* Identify needs of walk-in persons at the front desk and on the telephone.* Directs township assistance applicant to sign in appropriately and complete necessary forms.* Manages phone responsibilities, log calls, including phone numbers and messages.Content Creator:* Design & create pamphlets for education & marketing purposes.* Assisting the creative team with the design of promotional materials.* Edit and proofread written pieces before publication.* Create engaging content for Trustee’s social media presence including keeping media channels updated and focused on our mission.* Seek out new social media avenues and ways of connecting with our community.* Update our websites as needed.* Monitoring social media and company website metrics.* Act as a brand ambassador, ensuring that all projects fit the client's style and voice.Food Pantry Coordinator:* Assist clients using Food Pantry.* Answer Food Pantry calls and evaluates clients’ needs.* Maintain records on pantry usage and weights distributed.* Prepare pre-bagged set of food.* Mange Food Pantry inventory and communicate pantry needs with Director of Client Services. * Help sort and date check food and store in correct locations.* Assist in data entry for Food Pantry system.* Generate letters and receipts for Food Pantry donors.

* Maintain communications with enrolling prospective families* Assist supervisors with the hiring process, including submitting job postings online and scheduling candidate interviews*Social media marketing * Assist teachers, assistants, and children when needed*Assist preparation for events *Process, sort, and route incoming and outgoing mail*Perform other administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting research*Maintain accurate records, such as children's and faculty member's files, to meet both the state's and accreditation requirements* Review the employee handbook annually* Conduct emergency drills, such as fire, tornado and intruder drills, in accordance with state licensing requirements* Arrange for maintenance and repairs* Purchase the classroom equipment and indoor and outdoor supplies* Initiate and maintain a positive relationship with the licensing agent or agency and maintain the current licensing documentation* Maintain accurate faculty files

Office Administrator:*Serve visitors by greeting, welcoming, directing and announcing them appropriately*Maintain directories and database of members, visitors, and prospects*Receive and sort daily mail/deliveries/couriers*Develop and maintain a filing system*Update and maintain office policies and procedures*Order office supplies and research new deals and suppliers*Handle sensitive and confidential information with discretion* Coordinate scheduling for events* Write, publish, and distribute the weekly bulletin, monthly calendar, and volunteer scheduleDigital Marketing Manager:Work alongside ministries, church leaders, and outside design agency to create a casual and clear presence across all digital communication platforms that relays important information about who we are to our current and potential attendees.Maintain external digital communications platforms for church, including:*Social Media (Facebook, Instagram, YouTube, Vimeo, etc.)*Website*Email*Google Business*Digital signage, including an exterior LED Sign*Church App*Creatively problem solve ways to best communicate events, groups, and initiatives.*Report metrics.

Fishers, In

*Service database accounts including the creation of new roles and/or additions to existing roles* Support services to church leaders through phone and email*Optimize each church leaders experience on the database*Master internal systems in order to efficiently and effectively process and maintain relationships with church leaders*Troubleshoot log in issues for church districts and pastors*Prompt resolution of church leaders database problems (resolves basic issues and refers complex issues to appropriate IT representatives)*Maintaining accurate and up to date database records

Indianapolis, Indiana Area

*Received inquiries and concerns from external and internal customers* Provided solutions to problems or collaborated with Customer Engagement Coordinator to achieve solutions*Answered phone, mail, and electronic communications in a timely manner*Informed customer of any changes in delivery dates*Maintained or increased sales revenues by providing and ensuring exceptional service*Provided samples to customers*Completed and maintained all required paperwork, records, documents, etc.*Provided in-house support to marketing team*Assisted Customer Engagement Coordinator with marketing and web pages, ensuring brand management*Coordinated with distribution warehouse staff to upload new/revised product information

Fishers, In

*Served visitors by greeting, welcoming, directing and announcing them appropriately *Answered, screened and forwarded any incoming phone calls while providing basic information when needed*Maintained employee and department directories*Received and sorted daily mail/deliveries/couriers*Maintained & updated online job postings & devotionals*Light editorial work*Monitored security, and maintained safe and clean reception & lobby area

Cicero, In

Creative floral designer with extensive design experience. I have the ability to work with individual and corporate clients on both large and small scale projects. I managed the daily operation of the business including:*Accounts receivable*Customer service*Web design*Social media marketing*Scheduling*Reconciling reports*Managing inventory

Associate'S Degree, Business Administration, Management And Operations, (Magna Cum Laude)

The Business Operations, Applications, and Technology degree developed my communication, organizational, leadership, and technology skills.

Floral Design, Floral Design