Executive Assistant to Dr. Enrique Segura, Chairman of the ENSE Group and CEO of Securiport

• Convened and tracked goals of an International Engagement Taskforce. Created a strategic system on Asana for tracking relationships with international partners (prioritizing 3 areas and including 7 others), collating documentation across teams and projects to inform decisions on next actions. Gathered and created web content to raise awareness of GCORR’s international partners’ efforts. Recommended and established new avenues of GCORR resource distribution outside of the USA, and tracked ROI of extant avenues.• Project manager for hybrid board meeting: researched, vetted, and employed new technology platform (OnTask) to create a multi-page registration form (“workflow”) that securely gathered in-person attendees’ vaccination records, tax forms, hotel arrival/departure dates, and other event information, and automatically emailed registrants a customized confirmation of their registration. Coordinated a cross-functional team of four high-level staff to begin logistical preparation for the event.• Together with the Director of Communications, co-created long-term vision through Human-Centered Design methodologies, and collaboratively determined four annual goals and five supporting Key Performance Indicators. Tracked the progress of those KPIs and annual goals through quarterly meetings and Asana updates. Prepared and gave regular reports to the entire staff and General Secretary on the success, spread, and reach of key resources via our two websites and our podcast dissemination platform. • Opened a new, passive income revenue stream by collaborating with the Specialist for Business Administration and the Director of Communications.• Analyzed and consulted on the application of new industry trends, innovative technologies, and business practices for internal and external adaptation.

• Project Manager and Event planner for high-level events and engagements: Coordinated, organized, planned, and executed Board of Directors meetings and supplementary cultural immersion events in Chicago (2/2018), Johannesburg (9/2018), St. Louis (2/2019), and Oklahoma City (10/2019), as well as board meeting in Baltimore (2/2020). Logistical project manager for additional national-level engagements Chicago (9/2019), Oklahoma City (10/2019), and Kinshasa (12/2018). • Analyzed and consulted on the application of new industry trends, innovative technologies, and business practices for internal and external adaptation: among other recommendations, created a video proposal with accompanying key points document for the implementation of a CRM system. Lead the task force for selecting a CRM platform, which was implemented in 2021. • Liaised and provided administrative, logistical support to board members as they do work on behalf of the organization in 14 states in the USA and 5 countries (Germany, Spain, Democratic Republic of Congo, Uganda, and the Philippines) including logistical and medical preparation, travel coordination, visa procurement, reimbursement protocol, etc.• Collaborated and coordinated with local partners to create 1-4 day cultural immersion programs in 4 different countries (the Democratic Republic of Congo, Zimbabwe, and Uganda, as well as in the southside of Chicago and the Oklahoma Indian Missionary Area).• Prepared and equipped cultural immersion participants by creating and administering orientations; authoring 12-20 page multi-media, interactive briefs on the cultural, historical, and political background of five different immersion sites (as listed above); and designing reflection and discussion activities to foster intercultural competency.• Coordinated some chief-of-staff tasks, including the planning of staff meetings, staff-wide events, and continuing education sessions.

• Content and production manager for the weekly, 12-16 page bulletin (a compilation of participant script for Sunday services, relevant in-depth pieces, descriptions of upcoming engagements, and promotions of current/future series): coordinated the process from ideation to collection of materials from eight cross-functional staff and through the printing of 500-800 copies for volunteer distribution.• Improved user experience of website homepage and site navigation, implemented brand consistency across platforms, and launched a mobile-friendly public event calendar. These changes laid the groundwork for the creation of a process to streamline information exchange between staff and community members, including multi-platform distribution of marketing materials as well as online training, payment, and event registration • Managed, updated, and disseminated content (self-created and collated from teammates) via weekly podcast and Constant Contact mailing list. Designed and placed ads in the Washington Post, the Blade, and the Dupont Current.• Managed and maintained the executives’ schedules, including scheduling meetings, conferences, teleconferences, and travel. Reserved venue space and assisted with the preparation of materials and logistics • Coordinated internal communication between key volunteer team leaders and the executives (or appropriate staff members). • Created agendas for staff meetings. • Planned, organized, and provide support for various projects on behalf of the Senior Pastor and the Executive Pastor.• Authored and presented a proposal for a structural change to staff to include a new position of a Director of Communications role, which was accepted in 2017 and implemented in 2021.

• Managed the operations of the Association, including planning, end-to-end marketing, promotion, and execution of over 150 high-quality programs and events from our launch in January of 2015; Optimized the budget and raised funds to support high-demand programming for a diverse community of writers. • Built and managed the Association membership of over 200 Philadelphia area writers, providing networking and educational opportunities and relevant resources on a daily basis.• Recruited speakers and members of the Association via networking with local publishers, libraries, academic programs, and writing groups. • Disseminated information relevant to our association members: collate and publish a monthly google calendar of local writing events, release updates of resources to our membership via the website’s blog, created attractive and concise social media blasts to promote featured programming.

• Planned, designed, and executed social media initiatives that connected the center with individuals and networks on national, regional, and local levels, resulting in the center receiving national recognition for its initiatives and attracting additional local resources for the center.• Presented monthly reports of social media’s effectiveness and reach to the Executive Director and Board of Directors. • Maintained relationships and communication with approximately a dozen community networks and local connectivity tools to reach prospective members, speakers, partners, and volunteers. These included the Lower Merion Community Network, the Ardmore Initiative (local businesses), PATCH (grassroots news service), and Meetup groups. Sought out and fostered new networks and connections to spread awareness of the Center. • Coordinated with the director of programming, webmaster, press release writer, and the editor of the monthly newsletter to maintain information consistency across print and digital media. Collaborated with the Digital Branding Committee to develop new marketing initiatives to support featured programming and the Center’s brand.• Developed, maintained, and regularly renovated the Facebook page, WordPress blog, Google for Business (formerly known as Google+) and Google Calendar to publicize and promote the Center’s events, resources, and activities.

• Conducted bi-weekly creative writing classes and designed all material and curriculum for the mixed skill, English ability, and experience level of students: our class currently had students from three different continents. • Planed and executed regular events to promote the creative writing program and center itself to the public. A few examples of the these events include: "Stories of our Fathers" video interviews, "StoryCorps" oral history audio-recording sessions, International Peace Day poetry readings, and a joint creative writing class with Bryn Mawr College students featuring an adaptation of Dr. Jane McGonigal's "Bounce" videogame to collaboratively compose poetry across generations. • Equipped students to pursue local and national opportunities for publication. Over 60% of the students have been published or were actively in the publishing process during my tenure.

• Designed and executed organization restructuring and verticalization to shift the organization from twenty individual departments reporting to one chair to four divisions reporting to division heads and two floating human resource personnel. These changes eased change management, increased morale, and lessened attrition. • Collaborated with executive leadership to improve the convention's operations and reach, increasing the draw and membership. During my time on this team, we achieved a 70% net growth of membership, from 3,376 in 2013 to 5,759 in 2016, positioning Zenkaikon as the fastest-growing multi-genre, fan-run convention on the East Coast.• Manage and train department staff, overseeing 3 shift teams of eight to twelve staffers.• Directed the selection and execution of over 130 live programming engagements at the annual convention.• Led team of HR and senior leadership to create new staff orientation and refine quarterly/monthly all-staff meetings to have less redundant material. These changes resulted in a 12% decrease in staff attrition and an increase in the effectiveness and engagement of staff across the organization.• Created and led an interdepartmental, six-member, Program Selection Task Force to select annual programming from hundreds of applications. Designed a collaborative google spreadsheet to facilitate decision making. This task force has since served as the iterative template for the creation of three subsequent interdepartmental task forces.• Guided the board of directors in shifting focus from management to strategy.• Utilized and updated Google Drive (including spreadsheets, documents, and presentations,) Sched.org pages, Forums, Website, Social Media, and GroupMe texting app to maintain a clean and uniform distribution of information to relevant parties within and external to the organization.

• In 2012 I spearheaded a small team that was appointed to organize the region. My leadership style and networking within our small community lead to exponential growth. Our volunteer-run programming increased from 10 events in 2011 to 104 events in 2013 (in the six-week “writing season” leading up to and during November, the month in which Nanowrimo participants dedicate themselves to write a 50,000 word novel.) Participant turnout to these events increased by roughly 20%. • Our team stimulated a boom of online registrants on the official website: registrants increased from 780 in 2012 to 7,524 in 2014 according to published national metrics. This strengthening of the community resulted in the formation of six year-round writing groups.• In our first year, I and a co-leader created the PhillyWrimos Facebook group, Twitter, and Google Calendar. From 2013-2014, I was the region’s primary social media manager, and my content drove the Facebook online community to grow to nearly 500 likes.• Additionally, as Philadelphia Municipal Liaison to Nanowrimo HQ, I facilitated region-wide communication via national-site-sponsored forums and the email listserv, and was responsible for answering all local members’ emails in a timely, professional manner, referring them to the appropriate organization official when necessary.

• Facilitated a political campaign class project for students based on the contemporary US presidential elections.• Designed and lead a class period on technology vocabulary utilizing internationally popular music as a learning tool.• Provided small group and one-on-one tutoring to approximately forty high school students on English language pronunciation and elocution. • Aided in the design of weekly written and listening exercises for three different levels of English classes.

• Designed and conducted lessons on regional linguistic (and therefore cultural) differences within the English language, tailored for two classes of 25, 15-17 year-olds with intermediate English level ability.• Contacted and collaborated with local English teachers to arrange a school visit and day of cultural exchange.• Completed intercultural training and was certified in intercultural communication and exchange.

• Collaborated with a small team of student co-leaders and the program administrator to plan, fundraise, and execute the alternative spring break ("ASB") program.• Fueled the effort to grow the program using word of mouth, print media, networking, and social media. Our leadership team stimulated community growth over 60%: program participation grew from 78 members in 2007 to 127 members in 2008. During this time, our program was in competition with three similar programs, all of which required considerably less from the participants for a similar entry on their resume. • Trained, equipped, and lead a team of 12 volunteers through the 3-month program. • Taught a weekly, two-hour anthropology seminar on the “History, Culture, and Spirituality.”

• Developed custom-coded spreadsheet, compiling information of all scholarship funds accessible to graduate and undergraduate students.• Conducted research of collegiate competition and created a Power Point presentation to reflect new findings.• Completed secretarial duties such as repairing and maintaining website pages, collating information from investment managers as well as other branches of the college, faxing, screening of telephone calls, and mail sorting.