Melita Wilhoite Email & Phone Number

Remote Tn

Clarksville, Tennessee Area

Greater Atlanta Area

Portraits. Head-shots. Events. Milestones. Occasions. Sports. Nature. Architecture. Commercial. Excellent customer satisfaction and service. Indoor and Outdoor Locations. Real and Digital Backdrops and Props. Lighting. Adobe Photoshop CC and Elements. Adobe Lightroom.

Tennessee, United States

Nashville, Tennessee

T-Mobile Nashville, Tennessee — 8/2017-PresentThe handling of inbound calls to provide customer care inquiries including billing inquiries, customer service inquiries, payment arrangements, discount inquiries, updating account information, changing rate plans, providing technical services, troubleshooting devices, ordering new devices and cancellations/retentions and other services..

Greater Atlanta Area

Answer calls. Verify information and issues needing to be fixed. Use database and other resources to find the most appropriate solutions. Create cases and maintain clear notes on cases. Correspond with customers via phone and/or email. Correspond with advisors and third-party callers via phone, chat, and/or email. Responsible for guiding and teaching steps to customers. Set up Apple Retail Store appointments and repairs a s needed. Process refunds as needed. Help other advisors as well as… Show more Answer calls. Verify information and issues needing to be fixed. Use database and other resources to find the most appropriate solutions. Create cases and maintain clear notes on cases. Correspond with customers via phone and/or email. Correspond with advisors and third-party callers via phone, chat, and/or email. Responsible for guiding and teaching steps to customers. Set up Apple Retail Store appointments and repairs a s needed. Process refunds as needed. Help other advisors as well as customers with solutions on more difficult cases. As needed I work at fixing the customer/repairing relationships. Use proactive positioning with difficult or unwanted information for customers. Ask the right probing and/or clarifying questions. Address multiple issues in order of relevance and importance, and finding unique work-arounds and resolutions. Mentor and support other advisors on their difficult cases. Show less

Ellenwood, Ga

Greet customers. Locate products. Price-check items. Organize store shelves and displays. Answer customer questions about policies, services, and products. Return carts to store front-ends. Ring up sales on computerized cash registers. Scan coupons. Apply discounts. Process payments. Handle returns.

Smyrna, Ga

Provide outstanding customer service and care. Provide comprehensive order and day of install support including date reconciliation, static IP support, billing/provisioning codes, split orders, reschedules, toll free fallout, directory listing fallout, LNP fallout, NPAC/ NPS task completions, customer escalations, validation and correction of any revenue impacting discrepancies and coordination of Tech dispatches. Perform order entry as required and coordinates the resolution of order… Show more Provide outstanding customer service and care. Provide comprehensive order and day of install support including date reconciliation, static IP support, billing/provisioning codes, split orders, reschedules, toll free fallout, directory listing fallout, LNP fallout, NPAC/ NPS task completions, customer escalations, validation and correction of any revenue impacting discrepancies and coordination of Tech dispatches. Perform order entry as required and coordinates the resolution of order discrepancies directly with third party entities and customers both internal and external. Collaborate with carriers as the need arises to resolve order issues. Report incidents for future trending and analysis, as well as escalation and repair performance information. Provide documentation to cross-functional areas associated with work order noncompliance and customer impacting order fulfillment. Serve as generalist on all products, processes specific to an assigned job group. Provide pre-setup work to ensure all services are qualified to be installed and ensures FOC/TPV is set up for all lines of business in order to meet the original time frame commitments made to the customer. Run updates and reports to identify system fallout and communicate or resolve as appropriate. Work across various applications to perform service delivery, error resolution and manual work activities to resolve technical and procedural issues. Other duties and responsibilities as assigned. Show less

Riverdale, Ga

Provide outstanding customer service and care. Answer phones and transfer calls. Create and maintain customer files. Work directly with customers and service providers during the entire project from conception to completion. Provide customer with assistance choosing the right products and services for desired results. Provide assistance in all other areas of the store as needed.

Tucker, Ga

Responsible for assisting guests and taking care of their customer service needs. Responsible for delegating required duties to ensure productivity of other employees. Cashier, ticket sales and taking orders by phone. Provide assistance in all other areas of the store as needed.

Bachelor Of Fine Arts (B.F.A.), Interior Design, Art

Education record