Melkys Clark, Maa In Healthcare Administration Email & Phone Number

United States

San Antonio, Texas, United States

Collaborates with medical practice owner and office manager to determine billing policies. Provides support to four medical providers and four medical assistants regarding patient insurance eligibility/benefits, claim submissions, and documentation review. Completes billing alerts to calculate patient payments for date of service appointments. Assists patients with medical billing questions and the review of their Eligibility of Benefits. Collects and processes patient payments, updates database to reflect patient balances, and provides receipts to patients. Maintains electronic medical records in eClinicalWorks with HIPAA compliance. Creates new patient medical records and/or updates existing patients insurance information, medication lists, appointment details, and contact information. Schedules appointments for new patients and follow-up appointments for existing patients. Creates telephone encounters for providers with patient concerns about medication prescription refills and/or escalated medical concerns for appropriate disposition to specialists. Reviews medical documentation for patient self-referrals or provider referrals. Coordinates with other medical practices to retrieve and/or send important medical documentation for appointments.

San Antonio, Tx

Completed 205 externship hours and was hired as a permanent employee. Please see job description above.

Jbsa-Lackland Air Force Base (San Antonio)

Successfully led the largest Ophthalmology Clinic in the Department of Defense and the sole Graduate Medical Education Residency Program in the Air Force. Managed the Joint Warfighter Refractive Surgery Center. Directed administrative support for six sub-specialty clinics. Operated a $7.9M equipment account and $1.5M supply budget. Prepared weekly reports and provided comprehensive metrics to the Hospital Practice Manager and Data Quality Committee on a monthly basis. 2018 Squadron Senior Non-commissioned Officer of the Year2018 Squadron Team of the Year2017 Wing Innovator Team of the Year

Joint Base Langley-Eustis (Hampton, Va)

Directed vision care for 115K military beneficiaries in the Tidewater region for Air Combat Command’s largest optometry clinic. Managed daily operations to include staff utilization and allocation of resources. Principal advisor to senior leadership. Guided, trained and provided mentorship to five optometrists, five ophthalmic technicians, one administrative assistant, and two Red Cross Volunteers. Performed administrative tasks, to include but not limited to processing insurance information, scheduling appointments, and preparing prescriptions and other documents to be signed by the optometrist.2013 Air Combat Command Ophthalmic Non-commissioned Officer of the Year2013 Medical Group Non-commissioned Officer of the Quarter/2nd

Lajes Field (Azores, Portugal)

Sole ophthalmic technician on island. Supervised daily operations and coordinated care for 2.3K patients. Oversaw $150K clinical budget, maintained pharmaceuticals, supplies, equipment and contact lens inventory, and rendered $565K in medical services. Processed patients’ information into their electronic medical record to ensure the providers access to accurate and up-to-date records.

Grand Forks Air Force Base, Nd

Led clinical eye care in support of Wing aerospace medicine. Supervised aircrew health & individual medical readiness programs. Directed comprehensive clinic scheduling program/metrics. Managed patient flow, trained/supervised two enlisted members, and mentored one junior officer. Coordinated eye care services for 2,088 multi-national active duty members/9,725 beneficiaries in two-state area. Maintained Third Party Collections for medical insurance billing. 2006 - Air Mobility Command Ophthalmic Non-commissioned Officer of the Year2005 - Medical Group Non-commissioned of the Year2005 - 1 of 2 Stripes for Exceptional Performers Promotees

Okinawa, Japan

Provided ophthalmic support for three providers and cared for 21K beneficiaries. Supported leadership with assessing, planning, implementing clinical programs. Performed administrative/ophthalmic technician duties. Managed occupational safety program.

Moody Air Force Base, Ga

Supported one provider and assisted in treatment/examination of patients. Led Hospital Safety Inspection/Joint Commission Accreditation Health Care for clinic.

Moody Air Force Base, Ga

Moody Air Force Base

Lackland Air Force, Tx/Sheppard Air Force Base, Tx

San Antonio, Texas

Recruiting/Human Resources

Medical Coding And Billing

Master Of Arts In Administration, Health Care Administration, 4.00

Activities and Societies: National Society of Leadership and Success (NSLS)

Bachelor Of Arts - Ba, Health Care Administration (Magna Cum Laude), 3.89

Activities and Societies: Golden Key Honor Society & SALUTE Veterans National Honor Societ

Ophthalmic Technician, Ophthalmic And Optometric Support Services And Allied Professions

Health Care Administration, Health/Health Care Administration/Management