Gec Educator Specialist
Vancouver, British Columbia, Canada
We are a knowledge centre, a guest experience hub and feedback forum. We educate guest on product, assist with ordering and answer questions on just about everything under the lululemon sun. To do this quickly and effectively, we know the business inside and out. First and foremost, we are as compassionate with our guests as we are passionate about our jobs. Whether by phone, email or live chat, every conversation is one more opportunity to deliver an exceptional guest experience. In return, we gain valuable insight from these conversations, which we share across the company to improve products, stores and guest experience.At Lululemon Athletica I utilize my skills through:• Ensures we deliver on all our service levels through effective floor leadership• Provide input and recommendations on how to improve existing processes• Accountable for the development of the educators and fellow team leads to ensure the successful delivery of the lululemon athletica culture, philosophy, values, and product education• Ability to view issues in a non-emotional manner, providing clarity for parties involved• Is an entrepreneur; makes decisions and takes calculated risks