Melissa Kling

Melissa Kling Email and Phone Number

Writing for communications, marketing and technical projects. Training GenAI with RLHF methodology. Editing AI-generated marketing and creative content—yes, I can usually tell the difference between human and AI writing!
Melissa Kling's Location
Bristol, Pennsylvania, United States, United States
Melissa Kling's Contact Details

Melissa Kling personal email

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About Melissa Kling

Melissa Krutz (aka Melissa Farris and Melissa Kling) has been a professional writer for more than 25 years. She has a keen ability to translate techno-speak and jargon into clear, comprehensible and reader-friendly prose. Simply put, she can simplify the complex."I'm passionate about communicating what readers want and need to know in ways that enlighten and educate them about a topic or product," says Melissa. "It's an important distinction from content generated by AI or repurposed from other sources. Content must be relevant to the audience given the level of knowledge they currently have."She has held writing, communications, marketing and graphic design positions with a major symphony orchestra, super-regional and international financial services companies, an aeronautics/satellite communications company, and one of the largest telecommunications companies in the U.S. As a freelancer Melissa has worked with small and mid-size arts organizations, independent artists, corporate executives, regional magazines, medical practices, religious groups and non-profit organizations. She respects the privacy of her clients and does not name drop. Melissa's writing philosophy is that if she does her job well you won't even realize that she wrote what you're reading. Melissa is open to remote project-based or ad hoc work, or potentially a part-time staff position. She is returning to work following a wonderfully fulfilling 10-year sabbatical.

Melissa Kling's Current Company Details

Writing for communications, marketing and technical projects. Training GenAI with RLHF methodology. Editing AI-generated marketing and creative content—yes, I can usually tell the difference between human and AI writing!
Melissa Kling Work Experience Details
  • Self-Employed
    Freelance Writer
    Self-Employed 2014 - 2017
    Greater Philadelphia Area
  • Comcast
    Product Manager/Product Marketing Manager/Business Analyst
    Comcast 2011 - 2014
    Greater Philadelphia Area
    My former career coach liked to see *accomplishments* and *big wins* listed here, as opposed to, say, a more colorful narrative of my deliverables and day-to-day responsibilities. I bow to her experience though, and therefore share a few relatable achievements that represent a small portion of the work of which I am proud:Led national marketing and as well as operations rollout for a partnership launch between Comcast and TiVo, among other recurring-revenue-generating service add-ons. Opened an additional revenue channel which also demonstrated dedication to customer needs, and established the company’s first cable television cross-platform service delivered on consumer-owned equipment.Developed go-to-market and direct mail strategies with marketing leaders from Microsoft (Interactive Gaming division) to launch availability of Comcast television interactive services on Xbox 360.Conducted confidential research and analysis in advance of a multi-billion-dollar offer to purchase another company in the industry. Provided leaders with custom tools and data to inform buy/hold/sell decisions down to Zip Code specificity.
  • Comcast
    Senior Manager, Marketing
    Comcast 2007 - 2011
    My title changed a number of times but the role I carved out for myself only expanded over the course of five years to encompass virtually all cable television (“video”) product marketing:Launched 22 new television products and features representing more than $60M of development; formalized a “launch toolkit” approach resulting in increased and ongoing nationwide adoption by divisional leadership.Championed and developed strategy for expanded marketing of (at the time) next-generation HD and DVR technology, resulting in increases to recurring revenue and annual average revenue per household.Formulated a data map to successfully synchronize incongruent finance and marketing reporting systems, significantly improving the ability to target product launch communications to relevant households as well as match marketing expenses to ROI (return on investment).Presented overviews of new products to legal and regulatory teams and ensured compliance with all obligations, guidelines and laws with regard to product functionality, consumer information and marketing language. Reviewed contracts to ensure the legal language matched operational reality and product availability.
  • Ses Americom
    Marketing Communications Manager
    Ses Americom 2005 - 2007
    Managed marcom initiatives closely aligned with sales goals.Ensured engagement of clients’ decision makers throughout the sales lifecycle with literature that simplified complex concepts while retaining relevant and necessary technical information. Procured high-end deal gifts from luxury retailers and independent artists, increasing the stature and profile of this $2.5B company.Won an award from the International Association of Business Communicators (IABC).
  • Mellon Financial Corporation
    Communications Specialist
    Mellon Financial Corporation 2002 - 2005
    Edited financial analysts’ columns and forecasts on such topics as foreign exchange and cash management, improving readability and expanding accessibility to a wider audience. Managed the “customer focus” programs, charged with training all 16,500 national and international employees in the personification of the company brand. Initiated the shift of advertising production to in-house studio, generating a cost reduction of more than $9M and contributing to improved morale among creative staff.
  • Pnc Financial Services Group
    Writing And Design Specialist
    Pnc Financial Services Group 2000 - 2002
    Wrote long-form copy for print, online and interactive marketing literature, white papers, newsletters, case studies and magazine articles, establishing streamlined processes for legal and compliance review.Set up a design studio and performed graphic design, photography selection, layout, prepress, etc., and oversaw production of marketing and sales literature.Assisted with preparation for trade shows by providing graphics, interactive and video displays and sales literature tailored to the theme of each show's booth and products to be presented.
  • Pittsburgh Symphony Orchestra
    Publications Manager
    Pittsburgh Symphony Orchestra 1996 - 2000
    Published more than 160 magazines and playbooks for orchestra and touring Broadway performances as well as corporate materials such as the annual report.Increased advertising sales, one of the organization’s few revenue-generating activities, by 40%, while also reducing print expenses by 30%.
  • Pittsburgh Symphony
    Additional Experience: Education, Outreach, Audience Devo, Arts Advocacy
    Pittsburgh Symphony 1994 - 1996
    Accepted a newly created position following a four-month internship supporting K-12 education and community outreach activities.

Melissa Kling Skills

Marketing Communications Project Planning Product Marketing Product Development Geographic Expansion Regulatory Requirements Marketing Online Marketing Cross Functional Team Leadership Advertising Leadership Marketing Strategy Product Management Strategic Partnerships Strategy Telecommunications Strategic Planning Management Social Media Marketing

Melissa Kling Education Details

Frequently Asked Questions about Melissa Kling

What is Melissa Kling's role at the current company?

Melissa Kling's current role is Writing for communications, marketing and technical projects. Training GenAI with RLHF methodology. Editing AI-generated marketing and creative content—yes, I can usually tell the difference between human and AI writing!.

What is Melissa Kling's email address?

Melissa Kling's email address is me****@****ail.com

What is Melissa Kling's direct phone number?

Melissa Kling's direct phone number is +141276*****

What schools did Melissa Kling attend?

Melissa Kling attended Duquesne University, Numerous Seminars And Workshops.

What skills is Melissa Kling known for?

Melissa Kling has skills like Marketing Communications, Project Planning, Product Marketing, Product Development, Geographic Expansion, Regulatory Requirements, Marketing, Online Marketing, Cross Functional Team Leadership, Advertising, Leadership, Marketing Strategy.

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