Melanie Murphy Email & Phone Number

Hammersmith, England, United Kingdom

Sales field App- Proprietary, Greenfield Project, Pre-launch (Global)- Responsible for successful delivery of partner app (B2B2C/B2C2C) - Accountable for the planning and coordinating go-to-market strategy and execution- Accountable for capturing product opportunities and business case through a data driven approach- Accountable for communication and.

Head of Multi-squad 'Website and App' tribe, launching all new operators into the multi multi-jurisdictional American market. - Accountable for successful delivery of all new 'Real Money' and 'Simulated Gaming' operator launches as well as innovation and development roadmap to the platform FE's- Responsible for strategic visions and benefit realisation, of.

Gibraltar

- Own the product development portfolio and roadmap to reach business goals and optimise for the long-term re-turn on investment in product development.- Plan and coordinate go-to-market strategy and execution with marketing, operations and development teams with clear communication surrounding our product releases.- Provide clear communication and.

Gibraltar

- Accountable for developing multiple digital gaming products utilizing Agile methodologies.- Collaboration with the Commercial Director and Director of customer experience to create strategic visions and outline effective delivery process. - Working closely with the Scrum Master to maximise the productivity of all sprint ceremonies. - Development of.

Gibraltar

- Delivery and execution of a multi-brand roadmap for a core platform and 13+ apps- Launched multiple hybrid application products to market. - Development planning for multiple IT projects, including regulatory and compliance changes for CMA and GDPR across all brands. - Effectively managing relationships with multiple 3rd party Scrum teams including.

Gibraltar

• Led a Scrum team of 12+ Developers, with responsibility for CAPEX and OPEX spend of £1.2m+.
• Managed all project outcomes from conception to delivery, inclusive of BA and QA responsibilities.
• Communicated delivery ideas and roadmap updates throughout the business at multiple seniority levels.

Gibraltar

• Designed and managed all operational elements of promotional campaigns for the Mecca brand.
• Tracked the effectiveness and progression of the tool to identify design improvements.
• Management of referral, prize and loyalty systems, employing cutting edge tech knowledge.
• In-depth analysis and reporting of competitor site enhancements and promotional campaigns.
• Role evolved to owning the operational readiness of a Platform and FE migration for the Mecca brand.

Gibraltar

• Delivered exceptional customer service whilst managing enquiries via live chat, e-mail and phone.
• Analysis and resolution of customer complaints, with prompt escalation of unresolved issues
• Managed workflow efficiently between multiple operational systems including Jumio ID software.
• Liaised effortlessly with multiple departments to resolve customer issues, including the Fraud, Pay-ments and Responsible Gambling teams as appropriate.
• Used excellent communication skills to maintain strong working relationships with all stakeholders.

United Kingdom

• Cultivation of strong relationships across the client portfolio, achieving an outstanding renewals rate.
• Key point of contact for each account, maintaining frequent contact to ensure satisfaction.
• Conducted frequent on-site visits to multiple client locations throughout the UK.
• Expanded business opportunities through collaboration with the Sales teams to share expertise.
• Led the delivery of the new company website and new platform migration.
• Produced regular executive reports detailing performance and KPIs.Notable Accomplishments:

Dorset, England, United Kingdom

Experience and track record built serving recruitment companies in the following industry practices: Financial ServicesConstruction & PropertyTechnologyLife SciencesSocial CareEducationMarketingProcurement & Supply ChainEngineering & ManufacturingEnergyOil and Gas