Mellaiza Marie Ravena Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

•Handle leasing and rental agreement including screening of potential tenants.• Property Handover with developers, snag inspection and DTCM registration.• Overview Check-in and Check-out procedures with clients.• Address guest concerns, requests, complaints and provide assistance during their stay.• Coordinate and oversee maintenance repairs and regular routine property inspections.• Set and collect rent for short-term and long-term tenants.• Communicating and coordinating with landlords and tenants regarding rent, renewals, etc.• Implementation of safety and security measures and carry out risk assessments.• Prepare Ejari, Tenancy Contracts, NOCs, etc required.• All administrative task related to Property Management and Holiday Homes.

United Arab Emirates

Point of contact of Landlord and Tenants for Maintenance, Rents and Payments.Ejari Management.Prepare security deposits dilapidation table and chase tenants for bounced cheques.Arrange move-in and move-out inspections and preparation of the units.Property Management of Residential and Commercial tenants,Develop partnership with vendors and contractors.Accomplish financial objectives by collecting rents; paying bills and prepare annual budget. Implement occupancy policies and procedures and ensure tenants adhere to policies.Manage tenancy renewals and ensure timely renewals.Prepare and administer tenancy contracts for provision of property services, such as cleaning and maintenance, security services and alarm systems.Manage rental/ lease of various properties in a portfolio on behalf of property owners and ensure that terms of lease agreement are met.All administrative tasks related to property management.

Dubai, Dubai, United Arab Emirates

Ensure all calls are attended and addressed accordingly.Identify, research and resolve customer issues/concerns using the available information; efficiently understand the customer's requirements and strive to provide business solutions.Adhere to company's policy for all department processes/ transactions including (inbound and outbound calls, enquiry emails, data entry and assigning work orders, quality assurance, etc.).Maintain customer accounts by recording and updating accurate information.Promoting other Services offered by the company and generating referral leads.

Dubai, United Arab Emirates

Work Duties: Manage Reception and Assist walk in clients. Answer the phone in a timely manner and direct calls to the correct person. Create and manage both digital and hardcopy filing systems for all necessary documentation. Deal with bookings by phone, e-mail, letter, fax or face-to-face. Sell Merchandise, Prepare bills and take payments. Cash Report Entries. Live Inventory Monitoring of Merchandise. Deal with complaints or problems. Answer telephone calls and take messages or forward calls. Schedule and confirm appointments and maintain event calendars. Check visitors in and direct or escort them to specific warehouse. Manage Collections and Collector’s schedule . Enter customer data and send correspondence.

Philippines

• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Knowing our products inside and out so that you can answer questions.• Processing orders, forms, applications, and other requests.• Keeping records of customer interactions, transactions, comments and complaints.• Communicating and coordinating with colleagues as necessary.• Providing feedback on the efficiency of the customer service process.• Managing a team of junior Customer Service representatives.• Ensure customer satisfaction and provide professional customer support.