Dealing with customer accounts and servicing all of there shipping needs on a daily basis. Maintaining customer relations and a go between with their customers to ensure proper equipment and transportation of product is done constantly and accurately.

Take inbound calls from customers placing ordersReceive incoming order through Hub SpotDeal with walk In customersProvide Quotes of product and shipping quotes to customersreceive shipping quotes from carriers• Receive orders over the phone, email or by fax from customers• Go on the Sugar Website to create quotes, orders to submit to customers by inputting products that customers require• Get shipping rates from carriers and create shipping costs for customers ( by… Show more Take inbound calls from customers placing ordersReceive incoming order through Hub SpotDeal with walk In customersProvide Quotes of product and shipping quotes to customersreceive shipping quotes from carriers• Receive orders over the phone, email or by fax from customers• Go on the Sugar Website to create quotes, orders to submit to customers by inputting products that customers require• Get shipping rates from carriers and create shipping costs for customers ( by figuring out dimensions of products and weight for shipping orders)• Keep an eye on HubSpot emails that come in for potential customer quotes• Make calls and follow up on leads and existing quotes that were sent to customers Show less

• Responsible for order entry & follow up related to all customer & sales requests• Maintain customer log and accurate carrier records including type of equipment available• Review completed order invoices for accuracy; close orders and forward to accounts receivable for billing• Obtain shipment details including commodity, origin, destination, weight/size, dates and lead time• Assess customer needs, identify problem solutions, provide answers on root causes and determine… Show more • Responsible for order entry & follow up related to all customer & sales requests• Maintain customer log and accurate carrier records including type of equipment available• Review completed order invoices for accuracy; close orders and forward to accounts receivable for billing• Obtain shipment details including commodity, origin, destination, weight/size, dates and lead time• Assess customer needs, identify problem solutions, provide answers on root causes and determine corrective action• Analyze & identify type of carrier and equipment necessary for product & freight transportation• Source proper carrier type based on product & logistical requirements Show less

• Ensure total order management & follow up on any issues pertaining to orders.• Communicate with customer and carrier regarding schedules; plan loads efficiently and economically• Perform various data entry and managed all documentation related to orders: Bill of ladings• Review completed order invoices for accuracy; close orders and forward to accounts receivable for billing• Obtain shipment details including commodity, origin, destination, weight/size, dates and lead… Show more • Ensure total order management & follow up on any issues pertaining to orders.• Communicate with customer and carrier regarding schedules; plan loads efficiently and economically• Perform various data entry and managed all documentation related to orders: Bill of ladings• Review completed order invoices for accuracy; close orders and forward to accounts receivable for billing• Obtain shipment details including commodity, origin, destination, weight/size, dates and lead time• Call various carriers to determine service areas and obtain quotations• Negotiate cost with carriers (truck, rail, LTL, air, expedited) and assign loads • Trace orders to confirm pick up by carrier and timely delivery to customer; issue confirmations• Coordinate with customers to expedite or locate missing, misrouted, delayed, and damaged merchandise Show less