Melissa Pope Email & Phone Number

Newberg, Oregon, United States

• Work alongside CEO in day-to-day operations, duties include:
• Manage wholesale and customer service department
• Manage sales campaigns and work alongside marketing team on all promotion
• Manage website, product listings and general functions and design
• Implementation and management of all operational applications
• Manage order fulfillment software and multiple shipping accounts

Tampa, Florida, United States

• Responsible for all Amazon.com customer correspondence within 24 hour timeframe
• Monitored of Amazon Seller Feedback, maintaining 100% positive rating status
• Management of five corporate email accounts, responding to 60-100 emails/day
• Management of any issues on Amazon, Walmart, BBE.com and The Grove marketplaces
• Answering company-wide phone calls, LiveChats and customer voicemails from 9am-5pm CST, M-F
• Generated monthly reports to isolate/resolve operational issues

Mcminnville, Oregon, United States

• Management of CEO’s calendar, arranging all meetings, phone calls and ensuringhis schedule and the company wide schedule ran on time
• Attended and took detailed notes for all Executive level meetings
• Planned and executived all company wide trainings, semi-annual family events (200+ in attendance) and outside events hosted by TTR
• Arranged all travel for the CEO and the company’s executive team
• Managed 10+ staff on their daily duties (chefs, cleaning crew and fitness instructors)
• Managed hiring, firing and onboarding for company of 100+. This included composing and posting ads, interviewing candidates with CEO, writing offer letters and orienting/training new employees

Sunnyvale, CA

• Management of all patient accounts (250+) for top rated medical office in the SF Bay Area
• Acquired extensive knowledge on insurance verification and how to maximize patient benefits
• Educated patients on their insurance coverage and closed them on treatment plan packages
• Managed front desk to ensure patients completed treatment plans to full satisfaction
• Organized, promoted and facilitated bi-weekly workshops (30-50 in attendance)

Los Angeles, California, United States

• Managed logistics (flights, hotels and ground transportation) for 30-40 with location changes every 10 days all over the United States and Canada
• On-call 24/7 to to book travel or resolve any logistics issues
• Negotiated with Costco corporate on show placement and scheduling
• Worked directly with Costco management on logistics and security
• Implemented and managed travel reward programs for all employees
• Established coporate accounts with hotels, airlines and rental companies, saving the company over $50,000/year