Melissa Pope Email & Phone Number

Carlton, Or, Us

Newberg, Oregon, United States

Work alongside CEO in day-to-day operations, duties include:• Manage wholesale and customer service department• Manage sales campaigns and work alongside marketing team on all promotion• Manage website, product listings and general functions and design• Implementation and management of all operational applications• Manage order fulfillment software and multiple shipping accounts• Manage Oregon team on day-to-day

Tampa, Florida, United States

• Responsible for all Amazon.com customer correspondence within 24 hour timeframe• Monitored of Amazon Seller Feedback, maintaining 100% positive rating status• Management of five corporate email accounts, responding to 60-100 emails/day• Management of any issues on Amazon, Walmart, BBE.com and The Grove marketplaces• Answering company-wide phone calls, LiveChats and customer voicemails from 9am-5pm CST, M-F• Generated monthly reports to isolate/resolve operational issues• Managed wholesale department; processing, approving or declining applications, assisting with orders and establishing/maintaining relationships with wholesalers• Implemented and tracked promotional programs and customer review • Created and implemented tracking systems and SOP in regards to Customer Service

Mcminnville, Oregon, United States

• Management of CEO’s calendar, arranging all meetings, phone calls and ensuringhis schedule and the company wide schedule ran on time• Attended and took detailed notes for all Executive level meetings• Planned and executived all company wide trainings, semi-annual family events (200+ in attendance) and outside events hosted by TTR• Arranged all travel for the CEO and the company’s executive team• Managed 10+ staff on their daily duties (chefs, cleaning crew and fitness instructors) • Managed hiring, firing and onboarding for company of 100+. This included composing and posting ads, interviewing candidates with CEO, writing offer letters and orienting/training new employees

Sunnyvale, Ca

• Management of all patient accounts (250+) for top rated medical office in the SF Bay Area• Acquired extensive knowledge on insurance verification and how to maximize patient benefits• Educated patients on their insurance coverage and closed them on treatment plan packages• Managed front desk to ensure patients completed treatment plans to full satisfaction• Organized, promoted and facilitated bi-weekly workshops (30-50 in attendance)

Los Angeles, California, United States

• Managed logistics (flights, hotels and ground transportation) for 30-40 with location changes every 10 days all over the United States and Canada• On-call 24/7 to to book travel or resolve any logistics issues• Negotiated with Costco corporate on show placement and scheduling• Worked directly with Costco management on logistics and security• Implemented and managed travel reward programs for all employees• Established coporate accounts with hotels, airlines and rental companies, saving the company over $50,000/year