Developed and executed email marketing campaigns in Mailchimp, using A/B testing and reporting to refine strategy and improve engagement.Managed a content calendar focused on tournament app updates, feature releases, and highlighting Pro and AM world tours utilizing Disc Doctor’s products.Created visually engaging email content and graphics in Canva and Photoshop, crafting compelling copy to attract current and prospective clients.Generated leads and directed traffic to our tournament app’s landing page, collaborating with teams to align content with marketing goals.Tracked new and existing customer engagement in HubSpot, using CRM insights to optimize outreach strategies and enhance customer relationships.

Led marketing efforts and implemented Google search strategies, including creating SEO-optimized blogs and location pages to improve website rankings.Managed CRM and email marketing campaigns through HubSpot and GHL engaging clients to market their services with tailored digital solutions.Designed and developed websites using WordPress and Kadence themes, overseeing projects from start to finish.Created and optimized Google Ads campaigns, landing pages, and social media marketing campaigns using Meta Business Suite and Meta Pixel.Designed visually appealing graphics with Canva, enhancing campaign engagement.Developed knowledge documents and processes to streamline operations and improve team efficiency.Managed server operations, including setting up new accounts and maintaining existing ones on Cloudways.Provided technical support and maintenance for hosted websites.

Communicated directly with users to address support inquiries, billing, and account issues while ensuring the delivery of exceptional customerCoordinated closely with engineering teams to swiftly diagnose, prioritize and resolve all customer issuesTranslated expertise into effective solutions for customer while utilizing email, Zendesk ticketing system, Slack, and various communication channelsConducted end-to-end troubleshooting of product issues and bugs, guiding customers toward best practices and responding to their product related concernsCollaborated with development team to conduct comprehensive testing of new features, providing valuable input for product feedback, and contributed to the creation of detailed release notes.Proactively evaluated and identified opportunities for process improvements enhancing the overall customer experienceManaged the prioritization of support tickets, gathered valuable product feedback, and facilitated escalations when necessaryAdditionally, contributed to building Confluence knowledge base articles, managed account access, and played a key role in customer retention through training and product development

Develop innovative food and beverage product layouts for all Walmart stores throughout the U.S. with a key focus on bringing greater visibility to key items throughout the storeRepresent Walmart corporate to external vendors comprising PepsiCo, Coca-Cola, and Red Bull, tasked with conveying accurate project deliverables and product information and quantity for presentation in store.Identify the areas of improvement and present detailed reports to senior management for better decision-making with ongoing issues while recommending solutions in key areas of concernMaintain consistent communication with all Walmart US stores and provide proactive support to deliver prompt resolution of business-critical issues through a ticketing system and emailDesign creative store merchandise floor plans and blueprints for ongoing remodeling projects to attract potential customersEstablish effective coordination with multiple category merchandising teams to provide up-to-date information for store projects as well as implement scalable strategies to increase sales and EDLP

Deliver dedicated technical support to hundreds of customers daily within a SaaS platform, facilitating timely troubleshooting and resolution of moderate to complex software issues in close coordination with end-usersCoordinate with product managers and the engineering team to recreate and test issues on the platformCreated tickets in Jira and assigned escalated issues to relevant teams while recreating urgent issues for the engineering team on a daily stand-up callFormulated and edited knowledge base articles and videos to educate end-users on products and proceduresLeveraged expertise in testing new features on the platform and formulated detailed reports to remove bugs and ensure complete functionality for the product before releasePerform SQL queries to retrieve data from the database and provide customers with performance stats and metricsConduct QA audits on HTML document templates in compliance with company standards while maintaining accurate databases and spreadsheets for several projects

Led multiple special projects such as building workstations, installing Microsoft Surface Hubs and other AV equipment while coordinating with managers to ensure a seamless customer experienceFacilitated the integration of new software, including Microsoft Teams, Ping Id, and SAP to augment organizational efficiency, communication, inventory control, and resource managementExecuted technical onboarding and training for new hires focusing on business systems and setting up new employee devices and equipmentGenerated, deleted, and regulated user system accounts and passwords in Active Directory, corporate email system, phone system, and related applications and services to enable remote access for end-users

Steered business reviews to create improvement milestones and goals for USDA and FDA program requirementsPerformed interviews of business owners and staff to grant entry into the USDA SNAP program while conducting in- depth assessments for FDA-recalled food and productsTranslated technical requirements into simple verbiage to educate store owners on the USDA program entry process

Lead implementation and integration of technology projects for 8 departments within the hospital while providing in-person and remote technical support for multiple software applicationsPlanned, developed, and implemented scalable solutions to optimize internal procedures and departmental workflowSecured cost-effective negotiation with vendors for project deliverables and presented to managers and stakeholdersPhased out redundant and old technology by prospecting and presenting industry-best technology and devices to departments while highlighting project shortcomings, roadblocks, and success to relevant stakeholders

Supported 400+ cross-functional staff in proficient execution of assigned duties and responsibilities while managing business-critical inventory assets valued at $500KSupported multiple software deployments and server updates to improve internal processes and systems in line with organizational needs and requirementsReceived the Employee of the Year Teamwork Award in FY2015 in recognition of excellent subject matter expertise, high user satisfaction, and commitment toward achieving organizational goalsSecured $120K in inventory cost savings by revamping inventory and software management systemsMaintained Electronic Medical Records system for large cardiology hospitalProvided end-to-end operations for all hospitals and clinic departmentsDesigned Oklahoma Heart’s patient online access portal to effectively market and scale online website for patients