Melanie Van Grieken Email & Phone Number

Charlotte, NC, US

Remote

• Process improvement analyses, resulting in identification of areas Business process framework restructure and testing.
• Configuring custom Workday reports and modify/troubleshoot existing custom reports.
• Creating Reorganization solutions to meet business strategies on Position, Job Management and Hybrid staffing models: configuring Hierarchies, Supervisory Organizations, Pay Groups, Cost Centers, Companies, Locations.
• Maintaining and assigning security role assignments.
• Configuring Workday Security roles and groups to the required level of confidentially and segregation duties.
• Performing daily support activities such as troubleshooting on Workday Post- Production Support tickets, which involves day to day transactions.

Antioquia, Colombia

Remote

• Creating and managing a Private Label account on Amazon.com
• Analyzing and manage customers’ inquiries and reviews.
• Analyzing information on products research in online markets.
• Finding wholesale providers for authorized distribution online.
• Investigating the situation of online competitors.

Buenos Aires, Argentina

• Directing a group of 3 to 6 year old children in an English Montessori program, onthe areas of Language Arts, Mathematics, Knowledge and Understanding of theWorld, Practical Life and Education of the Senses.
• Preparing material presentations, lesson plans and effective curriculum according to each student's needs
• Participating in the academic meetings with the teachers.
• Assessing each students' progress and write academic reports.
• Create new materials and props for academic purposes.
• Informing and discussing the progress of the students with their parents

Reno, Nevada Area

• Providing support via email or/ phone in the areas of general billing, retention, retail and account activations to senior users of safety devices and telecommunication services.
• Listening actively and empathetically to senior customers to give them the best care possible on the services and products.
• Analyzing the customers´ needs, research and resolve billing and equipment issues and provide information and sales support on products and services.

Maputo, Mozambique

• Directing a group of 3 to 6 year old children in an English Montessori program, on the areas of Language Arts, Mathematics, Knowledge and Understanding of the World, Practical Life and Education of the Senses.
• Preparing lesson plans and effective curriculum for each student
• Informing and discussing the progress of the students with their parents

Barranquilla, Colombia

• Instructing and guiding grade Transition children in an English program, in the areas of Language Arts, Math, Science, and Social Studies.
• Planning and delivering lessons, taking into consideration the diverse needs of the students and the curriculum content.

Barranquilla, Colombia

• Classifying and analyzing profiles, and recruiting qualified candidates using various sources
• Coordinating and conducting selection interviews with candidates and internal clients.
• Establishing contact with universities and other organizations.
• Applying and interpreting psychometric tests, according to the respective professional areas, job profiles, and educational levels assessed.
• Preparing selection reports of the candidates.
• Managing the Database of Recruitment and Allocation Area.

Barranquilla, Colombia

• Providing information and advice in English and Spanish languages on Vartec/ Excel Telecommunication services and products to customers in North America.
• Managing accounts´ opening/ cancellation processes.
• Taking in, review and manage or escalate customers’ service requests, concerns and complaints.
• Creating and assigning tickets and tasks to Technical Support team according customers´ requests.
• Calling prospective customers, offering new services and products.

Psychologist, Social Sciences

Certificate Of Montessori Early Childhood Education

Diploma Of Pedagogy

High School Graduate

Medical Cannabis Certificate, Clinical Laboratory Science/Medical Technology/Technologist